We just picked up our Expedition yesterday and one of the first things I did when we got home was update both monitors. Latest update available was 2964 and everything “seems” to be operating and shutting off normally.
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How did you disconnect the wires without breaking the connector?So I finally figured it out. When looking under the front seats, from in front of them, you will see a connector with three wires coming out, purple, red and black. Undo and redo that connector. I did that and the screen that was frozen shut off and restarted and now turns off when the car is off and the other screen now powers on. So weird and annoying, but literally took 10 seconds to unplug and replug and saved myself a trip to the dealer. Hopefully it stays working. Fingers crossed. Let me know if this helps you.
I brought my 2022 Expedition to Ford so they could show me how to update and they helped me update the Amazon. Unfortunately this did not correct the problem and my Expedition went into sleep mode for the 6th time since I have had it. Very frustrating and disappointing to be paying so much money and having these ongoing problems with battery draining. Now we will see how Ford handles it being that it is now the 6th. time around.SSM 51262 2022 Expedition/Navigator - Rear Seat Entertainment Screens Staying On - Battery Drain -- Released December 16, 2022
Some 2022 Expedition/Navigator vehicles may experience rear seat entertainment screens staying on with possible battery drain. This may be due to Amazon entertainment system software. An over-the-air (OTA) software update was launched by Amazon on 14-Oct-2022 to remedy this concern. This update will not show in the Ford OTA Dashboard since the rear seat entertainment system is a stand-alone feature. If the screens are frozen, remove fuse F24 in the body control module (BCM) for two minutes and reinstall, the screens should power back on. For the Amazon OTA update to occur, vehicle power needs to be turned on, touch each display, select Settings > Network > Turn On Wi-Fi. Customer will need to connect to their Amazon account. The Amazon entertainment system software OTA update will happen automatically as soon as Amazon account is connected.