Rear hatch button-2019 Max

[tpf903]

The rear hatch button stopped working. The dash button works, the key fob button works, and the kick sensor works.

Any ideas?

 

[aggiegrad05]

I bet your button is stuck. It’s a well known issue. I’ll see if I can find the thread.

Here ya go: https://www.expeditionforum.com/threads/tailgate-button-sticking.40685/

 

[Jace]

The rear hatch button stopped working. The dash button works, the key fob button works, and the kick sensor works.

Any ideas?

Quickest fix till you can get it into the dealer is press the lift-gate button and then press the ridge to the right of the button. Works every time for me.

 

[jgudnason]

my button physically failed. had it replaced.

 

[tpf903]

Quickest fix till you can get it into the dealer is press the lift-gate button and then press the ridge to the right of the button. Works every time for me.

That works! Why does it work? What's behind the ridge? So bizzare.

 

[aggiegrad05]

That works! Why does it work? What's behind the ridge? So bizzare.

It's not what's behind the ridge, it's just that button gets hung up somehow and pressing the ridge releases it. Holding the button is how you set the liftgate max open height; when the button gets hung up, the vehicle thinks you're just trying to set the height not close the gate.

Mine was a quick dealer fix when I was in for an oil change, just swapped the whole button assembly.

 

[Artie]

As mentioned, probably the button. Mine did same thing and also was causing current draw. Warranty fix.

 

[Going_Going_Gone]

In the "plus" category, you are just about the only owner on here who has stated that their kick sensor works.

 

[jgudnason]

In the "plus" category, you are just about the only owner on here who has stated that their kick sensor works.

my Kick sensor works, but only the left side. never could get it to read on the right side.

 

[Artie]

my Kick sensor works, but only the left side. never could get it to read on the right side.

This is a result of the tow package...not sure if yours is so equipped or not.

 

[aggiegrad05]

In the "plus" category, you are just about the only owner on here who has stated that their kick sensor works.

Haha...mine works like a champ, but I agree I am also an outlier.

Getting it to work is like learning the piano: worth it when you master it, but a true PITA to accomplish.

 

[TheNoid]

This is a result of the tow package...not sure if yours is so equipped or not.

Yeah, I have the tow package and have spent way too many minutes swinging my feet under the tailgate to try and figure out the right way, perfect angle, etc. I get like a 2/25 leg swing success rate on the left, and I've yet to get the right side in 50+ tries.

 

[Lou Hamilton]

I have the tow package and have yet to get the kick to open to work with my feet. On the plus side, when I looked under the back to find the sensors, it opened. LOL

 

[Artie]

My Navigators favorite car prank it to open the hatch as I’m connecting my trailer... good times.

otherwise, I can get the hatch to open with the foot sensor most of the time, there is a definite art to the process.

 

[Lou Hamilton]

My Navigators favorite car prank it to open the hatch as I’m connecting my trailer... good times.

otherwise, I can get the hatch to open with the foot sensor most of the time, there is a definite art to the process.

Hence why you are able to... @Artie

 

[jgudnason]

This is a result of the tow package...not sure if yours is so equipped or not.

yes i have the tow package.

the manual states that with the tow package, there should be TWO sensor locations, on either side of the hitch. only ever got my left side to work, which i'm fine with. I just have an issue when the manual tells me it should do something, or work in some way, and it turns out to be different. If the manual said left side only, than okay, works as designed.
Like the distance indicator feature, my issue wasn't that i needed the feature, but rather that it was indicated in my manual as a feature, but non-existent on my vehicle.

 

[Meeker]

yes i have the tow package.

the manual states that with the tow package, there should be TWO sensor locations, on either side of the hitch. only ever got my left side to work, which i'm fine with. I just have an issue when the manual tells me it should do something, or work in some way, and it turns out to be different. If the manual said left side only, than okay, works as designed.
Like the distance indicator feature, my issue wasn't that i needed the feature, but rather that it was indicated in my manual as a feature, but non-existent on my vehicle.

I have the tow package and mine works on both sides (the center doesn't work). Not that it's reliable - I have about a 40% success rate after practicing for almost two years. I'd suspect a failed sensor on your vehicle if you can't get the right side working.

 

[Lou Hamilton]

A YouTube video how-to with how it works with the tow package could be helpful.

 

[1alembic]

My foot sensor works only when I am drying the Expy after a wash and I am drying under the bumper - then the tailgate whacks me in the forehead.........

 

[Proud Okie]

The rear hatch button stopped working. The dash button works, the key fob button works, and the kick sensor works.

Any ideas?

Exact same problem. Following