Those who have Extended Service Plans (ESP)

[GlennSullivan]

100%. They lubed up my running boards 4-5x before they finally agreed to replace them. With my idler pulleys, I had to get out the stethoscope and be 100% certain that was the source of my accessory drive noise as they said if I was wrong it would be a $150+ diagnostic fee. Then with the rear struts, they insisted they were shocks and not covered. My independent mechanic said "Put the tech on the phone and I'll explain to him why those are struts." Ten minutes later after a lot of "uh huh, yep" from the Ford tech, he agreed they were struts and thus covered. It was always a battle with them though.

I will also say, this was NEVER the case in previous years. I've been buying Fords and Ford Extended warranty's since the 1990's and up until about 5 years ago, the premium warranty was pretty much bumper to bumper (except of course obvious maintenance items). It seems the bean counters are now running the warranty show as well.

 

[ChristopherWatson]

I think sometimes we forget these plans are like an insurance policy - we hope we never have to use them, but just in case we need them we have them. Given the cost of my 2022 EXP I'm just glad I have one and the cost of the plan is not something I obsess about. Mine is with Ford purchased at time of purchase.

 

[SublimeHiPpOs]

Get the premiumcare with all option


My 3rd brake light has a few LED's out (about 40% out) im assuming by moisture cause I can see it in the housing. Do you think my premiumcare w/LED lighting option will cover a new replacement ? I can aee Ford saying that it needs to be totally out before replacing tho.....

Anyone ever have this same situation covered?

I recently had my 2018 Plati in for a number of items, one of them was the same thing, I probably had about 30 to 40% of the center brake light LEDs out, and they replaced it no issue.

 

[jjscsix]

I think sometimes we forget these plans are like an insurance policy - we hope we never have to use them, but just in case we need them we have them. Given the cost of my 2022 EXP I'm just glad I have one and the cost of the plan is not something I obsess about. Mine is with Ford purchased at time of purchase.

My theory is that you take all the money you would spend on warranty plans, put it in a jar, and use it for repairs. The jar would never go empty.

 

[ManUpOrShutUp]

My theory is that you take all the money you would spend on warranty plans, put it in a jar, and use it for repairs. The jar would never go empty.

I don't usually spring for warranties, but I think it's money well spent on modern vehicles with all the tech that's prone to fail and very expensive to fix. My CPO with Premium warranty cost me $700. I drove off the lot with $700 worth of new tires and had another nearly $20k worth of repairs done by the time I hit 100k miles (with $200-300 in deductible payments). That means I paid $900-1,000 out-of-pocket for nearly $21k worth of parts/labor. Even if we assume dealer prices are double what my regular mechanic charges, I still paid 90% less by getting the warranty.

 

[20Expy]

Anyone know if ESP coverage bought from a US dealer like Lombard, Flood, etc... will cover for my local dealers up here in Canada, or do I have to shop around from Canadian dealers only? I heard Lombard, Flood... (and some other dealers I don't remember) offer the best deals?

 

[ManUpOrShutUp]

Anyone know if ESP coverage bought from a US dealer like Lombard, Flood, etc... will cover for my local dealers up here in Canada, or do I have to shop around from Canadian dealers only? I heard Lombard, Flood... (and some other dealers I don't remember) offer the best deals?

From the FAQ on one of the Ford warranty websites:

Is the warranty good at my local Ford dealership?

It is accepted at ALL Ford and Lincoln dealerships in the US, Canada, and Mexico.

 

[GlennSullivan]

I wonder if the USA online dealer is allowed to sell the ESP for a Canadian delivered vehicle. I guess one was to find out is try and place the online order and see if their system accepts it with a) Canadian VIN and b) Kilometers (vs miles).

 

[Greg Woodart]

I have a 2019 and got the premium ESP in 2022 at 75k miles for $3810. I got the 60mo/48kmi plan with key, lighting and 3 year maintenance package from Lombard Ford. So thankful I got it when I did (after radiator hose leak/$900). The lighting warranty has already paid off, both of my headlights went bad and had to be replaced in the last year. I’ve had other random work done, the dealership does everything together so I only have to pay the $100 deductible for multiple service items. I definitely made a rash decision and bought a dud Expy but this ESP has made it all better .
My cat (or O2 sensors) are going bad, throwing codes every few weeks then disappearing, my rep said emissions isn’t covered under warranty so that’ll be $2-$3k out of pocket but that’s it so far for what hasn’t been covered.

I was under the impression from the brochure of the PremiumCare plan that emissions are covered. Just yesterday I spoke to a rep at FordProtectPlans.com about the Premium Care plan for a 21 XLT Max I recently purchases with 44K miles. I'm considering the 6 year 60K mile Premium Care plan for around $3900. Since the vehicle I purchased is past thew 36K factory warranty an inspection is required. I was told $118 for the inspection by them and another Ford ESP plan someone else talked about wanted $200 for the inspection. Read numerous reviews about local Ford dealers and it really gets insanely difficult.

 

[5280tunage]

Hey all, Anyone ever seen a way to extend an existing ESP? I have barely touched half the mileage on my plan but the timing is almost up, would really like to extend that, given all the issues i've had over the years.

 

[SyndicateZ]

Hey all, Anyone ever seen a way to extend an existing ESP? I have barely touched half the mileage on my plan but the timing is almost up, would really like to extend that, given all the issues i've had over the years.

I tried to get mines extended already ( I have about 30,000 miles and 2 years left on current plan)

The agent told me I needed to wait until my current has a month left to extend or renew etc

 

[5280tunage]

I tried to get mines extended already ( I have about 30,000 miles and 2 years left on current plan)

The agent told me I needed to wait until my current has a month left to extend or renew etc

Did you just call Ford ESP number?

 

[SyndicateZ]

Did you just call Ford ESP number?

yes- Thats also how I bought my current plan

 

[lv2drive]

100% worth every penny for the premium care. i'm at 80k now, & since 3/36 expiration & cpo expiration, i've had the following replaced no questions asked, costing 3x $100 deductible charges.

- front struts replaced (including post repair alignment)
- rear AC evaporator
- power running board motors (2x on each side)
- cracked steering wheel airbag cover replaced
- loose driver's seat hinge / frame replaced
- frozen sync touchscreen flashed / reprogrammed
- 3rd row ceiling seatbelt magnet mount replaced

on the other hand, what they have not covered is the condensation in the tail lights (even with photos of proper droplets), even when it was still CPO, and they say ford wont do anything about the wheel finish peeling off.

overall the esp was worth it's weight in gold.... and i've still got another 6 years / 70k on the ESP to deal with the unavoidable transmission surgery that i'll eventually need to deal with.

 

[GlennSullivan]

I'm just inside of 2 months remaining on the first ESP PremiumCare contract for my 2017 Expy. It is 96 month. 100K mile (only have 57K now). The contract was purchased in 2020 and times out May 23 2025.

The way the existing ESP reads is 96 total months and 100K total miles from in service / delivery date / 0 miles and confirms plan expiration of 5/23/2025,

Now the question. I got pricing from Ziegler (below) and when looking it over and talking to them I asked why they only offered plans up to 72 months, as my truck was already 94 months old. Their response was that that number of months and mileage being purchased was on top of age and mileage of the vehicle at the time of purchase.

This statement is the opposite of my current contract which counts from zero age and mileage. I can't find much online that talks about the details of a second ESP being purchased.

Does anyone who has purchased a second Ford ESP for their vehicle have contract details that confirm what Ziegler told me? If so can you post or PM me showing the terms of the 2nd ESP being different than what I have listed below?

Thanks

 

[Left Coast Geek]

I went with the Premium care to get lighting coverage which was an extra $100 on top. Lights in these trucks are expensive, especially if you have the LED’s which are not serviceable.

tell me about it. TWICE now I've broken a LED tail light while backing up my camper trailer in a tight turn, was about $1100 mistake each time. There DO now appear to be chinese clone LED tail lights, I might try those next time as they are only $250 or so.

 

[East-TN]

I'm just inside of 2 months remaining on the first ESP PremiumCare contract for my 2017 Expy. It is 96 month. 100K mile (only have 57K now). The contract was purchased in 2020 and times out May 23 2025.

The way the existing ESP reads is 96 total months and 100K total miles from in service / delivery date / 0 miles and confirms plan expiration of 5/23/2025,

Now the question. I got pricing from Ziegler (below) and when looking it over and talking to them I asked why they only offered plans up to 72 months, as my truck was already 94 months old. Their response was that that number of months and mileage being purchased was on top of age and mileage of the vehicle at the time of purchase.

This statement is the opposite of my current contract which counts from zero age and mileage. I can't find much online that talks about the details of a second ESP being purchased.

Does anyone who has purchased a second Ford ESP for their vehicle have contract details that confirm what Ziegler told me? If so can you post or PM me showing the terms of the 2nd ESP being different than what I have listed below?

Thanks

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View attachment 84146

I recently purchased an ESP from Lombard Ford, and can confirm the contract of 48 Months/50K miles starts from the contract purchase date. My ESP expires in 2030 and at 111k miles.

 

[GlennSullivan]

I recently purchased an ESP from Lombard Ford, and can confirm the contract of 48 Months/50K miles starts from the contract purchase date. My ESP expires in 2030 and at 111k miles.

Thanks for the confirmation. Did you check Flood for Zeigler for price comparisons when you made your purchase? If so, was Lombard the least expensive?

 

[East-TN]

Thanks for the confirmation. Did you check Flood for Zeigler for price comparisons when you made your purchase? If so, was Lombard the least expensive?

I checked Flood and Ziegler with their prices being very similar to Lombard. The item that swayed me toward Lombard was the inspection requirement...Lombard sent a third-party inspector to my house to inspect my Expy. This made it much easier for me to obtain the required paperwork for the ESP.

 

[GlennSullivan]

I checked Flood and Ziegler with their prices being very similar to Lombard. The item that swayed me toward Lombard was the inspection requirement...Lombard sent a third-party inspector to my house to inspect my Expy. This made it much easier for me to obtain the required paperwork for the ESP.

I was lead to believe by Ziegler that if I have an existing, unexpired ESP when purchasing the new ESP, that the inspection is waived. Anyone know if this is fact?