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TSB 24-2135 - 2023 Expedition/Navigator - Heated Seat Indicator Center Display Screen/Switch Mismatch Or Speed Assist Off Switch Greyed Out
Model:
2023 Expedition
2023 Navigator
Markets: North American markets only
Issue: Some 2023 Expedition/Navigator vehicles may experience a heated seat indicator center display screen/switch mismatch (Navigator only) or speed assist off switch greyed out (Expedition only). This may be due to the software in the APIM. To correct the condition, follow the Service Procedure to reprogram the APIM using the latest level of the FDRS scan tool.
NOTE: The APIM software update that addresses the symptom listed in this article may have been delivered via OTA software updates to connected vehicles that have automatic updates enabled through the center display screen. Enter the VIN in PTS and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has been successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
Parts - Parts To Inspect And Replace Only If Necessary
Claim Quantity refers to the total number of individual pieces required to repair the vehicle.
Package Order Quantity refers to the amount of the service part number package(s) required to repair the vehicle.
Number In Package refers to the number of individual pieces included in a service part number package.
Only If Necessary indicates the part is not mandatory.
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
TSB 24-2135 is attached below as a PDF document...
Model:
2023 Expedition
2023 Navigator
Markets: North American markets only
Issue: Some 2023 Expedition/Navigator vehicles may experience a heated seat indicator center display screen/switch mismatch (Navigator only) or speed assist off switch greyed out (Expedition only). This may be due to the software in the APIM. To correct the condition, follow the Service Procedure to reprogram the APIM using the latest level of the FDRS scan tool.
NOTE: The APIM software update that addresses the symptom listed in this article may have been delivered via OTA software updates to connected vehicles that have automatic updates enabled through the center display screen. Enter the VIN in PTS and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has been successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
Parts - Parts To Inspect And Replace Only If Necessary
| Service Part Number | Claim Quantity | Package Order Quantity | Number in Package | Description |
BAGM-48H6-760 | Only If Necessary (Up To 1) | Only If Necessary (Up To 1) | 1 | Battery (760 amp) |
Claim Quantity refers to the total number of individual pieces required to repair the vehicle.
Package Order Quantity refers to the amount of the service part number package(s) required to repair the vehicle.
Number In Package refers to the number of individual pieces included in a service part number package.
Only If Necessary indicates the part is not mandatory.
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
TSB 24-2135 is attached below as a PDF document...
