AlohaMatt
New Member
Hey Guys,
First time posting, have enjoyed the good information from the group regarding 4th Gen Expeditions.
I have a 2018 Limited Max with about 24K miles. Purchased used from a dealer, only put 4K on it myself. My family and I just started on a long road trip when about 30 minutes in I felt a bad shutter and the wrench symbol appeared on my display. Could not get any RPMs on the freeway. Was able to limp it into a local Ford service station where they plugged in their laptop and found an issue with the turbo. Problem was that they didn't have the part in stock. No having a ton of options with my whole family in the waiting room, so was able to find a expedition rental not far away. The tech wrote down the codes for me and cleared it in my car, of course the car drove perfect all the way to the rental station.
Back from my trip, my ride is running fine. I took it into my local dealer and they cannot replicate the issue, I gave them all the information but they needed clearance from Ford to make a repair. 72 hours later Ford is giving them things to look at but says they need the issue to appear again.
On top of this I have a pretty decent rental bill, I was given contact information for a Keith Fickenworth, says his title is the Ford regional service manager for Western US. The guy never answers and of course you cannot leave a voicemail. Have called customer service a bunch and they just send me back to this Keith guy!
Has anyone experienced or heard of this turbo issue, also any advice to try and get some better service from Ford?
First time posting, have enjoyed the good information from the group regarding 4th Gen Expeditions.
I have a 2018 Limited Max with about 24K miles. Purchased used from a dealer, only put 4K on it myself. My family and I just started on a long road trip when about 30 minutes in I felt a bad shutter and the wrench symbol appeared on my display. Could not get any RPMs on the freeway. Was able to limp it into a local Ford service station where they plugged in their laptop and found an issue with the turbo. Problem was that they didn't have the part in stock. No having a ton of options with my whole family in the waiting room, so was able to find a expedition rental not far away. The tech wrote down the codes for me and cleared it in my car, of course the car drove perfect all the way to the rental station.
Back from my trip, my ride is running fine. I took it into my local dealer and they cannot replicate the issue, I gave them all the information but they needed clearance from Ford to make a repair. 72 hours later Ford is giving them things to look at but says they need the issue to appear again.
On top of this I have a pretty decent rental bill, I was given contact information for a Keith Fickenworth, says his title is the Ford regional service manager for Western US. The guy never answers and of course you cannot leave a voicemail. Have called customer service a bunch and they just send me back to this Keith guy!
Has anyone experienced or heard of this turbo issue, also any advice to try and get some better service from Ford?
