fiveohpoepoe
Full Access Members
This is my review of this company and the owner/tuner. Though I am only one person, I have found two other current customers dealing with very similar issues.
I have thought this through and debated about what significance, if any, it would have. I decided to go ahead with it mainly because I feel I was not treated fair. I will keep this as short as possible and I am not posting this to bash Justin. But I see a need for this type to be known.
A few months ago I wanted to get another programmer for my 98 Expedition. I have used Superchips a couple of times and though I was happy, I was curious about the custom tunes. After spending countless hours reading up on the benefits of custom vs canned, I decided on custom. After countless hours of reading about which tuner/company to go with on a few forums, I chose Justin and VMP. His rep is at the top and his work is well known. I contacted him via email to basically say hi and I am interested in your SCT/tunes.
About a month or so go by and I send the info along with the tunes I wanted. First issue was the PCM #. I couldn't figure out which one was the correct one. From going to the dealership to sending Justin every number on the PCM. Justin was paid $418.00 and he sent the SCT X3 w/out the tunes.
Being new to custom tunes I was leary about getting it "untuned" when I am used to plug and play. After numerous attempts on my end Justin "made up" a number in order to get the tunes mailed. I get the tunes and see the tunes are not what I wanted/ordered. Specifically the performance tune. I asked for nothing above a 89 tune simply because I was not going to put 91/93 in it. Justin assures me I can still run 89, so no problem.
I load the tunes and run into problems with the tow tune. It feels like it falls on its face and starts out in second gear. So I clear it/take back to stock and load it again. Does fine. I did this with each tune and have the same issue, however each time I clear it to get it right. I,m new but not stupid. All during these steps I was emailing Justin with him replying, but I wanted to have him on the phone so I could do it step by step according to him. I would guess I called Justin 4-5 times and spoke with him once. He was on vacation and would get back in touch with me after he was back. I never heard back until I emailed him again.
I have every email exchanged and my issues were something I feel could have been cleared up in a 20 minute phone conversation. As I mentioned, I was new to custom tunes and I paid for them. But I hoped and still do that if I have a question or problem with a product I bought, I would have someone to go to for help. That is not the case. I asked to send the programmer back with the understanding I would lose money due to the return policy. I asked how much and Justin told me he wanted me to be a happy customer so I waited until the following Monday because he was so busy the week before. He had my phone numbers and email. Monday comes and goes, so Tuesday I email him. Again, this is after i cannot get him on the phone. In a "mature manner", I said I was very unhappy and with the product and the help or lack there of I have received. Still no reply two days later and I said I was going to file a complaint with BBB and I was pissed, point blank.
Without a doubt I know he is busy and has emails/phone calls stacked. However after that email Tuesday night, he refuses to reply to my emails. There is alot more to this and I apologize for the long post, but spending any money for a product and not fully understanding it or having issues such as I had needs to be addressed.
I welcome Justin or anyone else to post and Justin, you have my email and numbers.
Tony
I have thought this through and debated about what significance, if any, it would have. I decided to go ahead with it mainly because I feel I was not treated fair. I will keep this as short as possible and I am not posting this to bash Justin. But I see a need for this type to be known.
A few months ago I wanted to get another programmer for my 98 Expedition. I have used Superchips a couple of times and though I was happy, I was curious about the custom tunes. After spending countless hours reading up on the benefits of custom vs canned, I decided on custom. After countless hours of reading about which tuner/company to go with on a few forums, I chose Justin and VMP. His rep is at the top and his work is well known. I contacted him via email to basically say hi and I am interested in your SCT/tunes.
About a month or so go by and I send the info along with the tunes I wanted. First issue was the PCM #. I couldn't figure out which one was the correct one. From going to the dealership to sending Justin every number on the PCM. Justin was paid $418.00 and he sent the SCT X3 w/out the tunes.
Being new to custom tunes I was leary about getting it "untuned" when I am used to plug and play. After numerous attempts on my end Justin "made up" a number in order to get the tunes mailed. I get the tunes and see the tunes are not what I wanted/ordered. Specifically the performance tune. I asked for nothing above a 89 tune simply because I was not going to put 91/93 in it. Justin assures me I can still run 89, so no problem.
I load the tunes and run into problems with the tow tune. It feels like it falls on its face and starts out in second gear. So I clear it/take back to stock and load it again. Does fine. I did this with each tune and have the same issue, however each time I clear it to get it right. I,m new but not stupid. All during these steps I was emailing Justin with him replying, but I wanted to have him on the phone so I could do it step by step according to him. I would guess I called Justin 4-5 times and spoke with him once. He was on vacation and would get back in touch with me after he was back. I never heard back until I emailed him again.
I have every email exchanged and my issues were something I feel could have been cleared up in a 20 minute phone conversation. As I mentioned, I was new to custom tunes and I paid for them. But I hoped and still do that if I have a question or problem with a product I bought, I would have someone to go to for help. That is not the case. I asked to send the programmer back with the understanding I would lose money due to the return policy. I asked how much and Justin told me he wanted me to be a happy customer so I waited until the following Monday because he was so busy the week before. He had my phone numbers and email. Monday comes and goes, so Tuesday I email him. Again, this is after i cannot get him on the phone. In a "mature manner", I said I was very unhappy and with the product and the help or lack there of I have received. Still no reply two days later and I said I was going to file a complaint with BBB and I was pissed, point blank.
Without a doubt I know he is busy and has emails/phone calls stacked. However after that email Tuesday night, he refuses to reply to my emails. There is alot more to this and I apologize for the long post, but spending any money for a product and not fully understanding it or having issues such as I had needs to be addressed.
I welcome Justin or anyone else to post and Justin, you have my email and numbers.
Tony
and I doubt that is the case. I sent him all of the numbers on the PCM box and none of them worked, so he had to "make one up". 
