Warranty Work Already!
- Thread starter tjcin
- Start date
Disclaimer: Links on this page pointing to Amazon, eBay and other sites may include affiliate code. If you click them and make a purchase, we may earn a small commission.
Yudaman, thanks for the support. Although I have nothing to report yet, Ford Customer Service on this forum and Ford Customer Service I believe in Michigan, and I have been in contact. Although I am a big optimist, I would like to think some progress is being made in regards to satisfying me as a customer. Tim C
Well here is an update. After going back and forth with Ford Customer Service, I was told that the paperwork to get my Expedition replaced under their program would be started. That was on a Friday. I called everyday the following week and got the Cust Serv Rep's voicemail each time. Finally, the following Friday I called from my friend's cell phone(different #) and magically she answered. I was told my vehicle didn't qualify for the replacement program. She could not give me the requirements to get it qualified and only offered me help to get it fixed. Anyway, with no other options I contacted a good attorney for advice. I started the procedure for compensation under the NJ Lemon Law. Ford contacted me and we made an appt to have my Exp at Chapman Ford for a Company Rep to take a look at it. I got a call yesterday the 7th and was told it was fixed. I picked it up today and although the constant 75 degree display is gone from the display, I will drive it for a few days and make sure all is functioning properly. The explanation I was given was: The software that was initially loaded into the new instrument cluster was not current with the build date of my Expedition. In my life I have stepped in things that smell like bull droppings, but listening to it is more difficult than smelling it. This entire experience has been absolutely dis-heartening. I don't want to offend anyone on here that loves their Ford products, but their will never be another Ford in my garage as long as I live. I have only made 3 payments and the Expedition only has around 2500 miles. Tim C
Yudaman
Full Access Members
I must say, this is the first time I have EVER heard of anyone having this bad of luck with a Ford product!
I just hope this is an isolated incident with your new Expy and it is completely trouble free for the rest of it's life!
I know first hand that Ford offers great products and are incredibly trustworthy vehicles. There is a reason that there are soooo many 200k+ mile Expies on this forum!
Glad to hear that you got it fixed! Now sit back and enjoy the ride (literally).
Buying a Suburban sounds like a great idea as you mentioned earlier.: ) the Tahoe and Escalade are nice too
Last edited:
Yup, I normally keep my vehicles for 4 years. I am not so sure that I will have this one that long, I think I'll be uneasy owning it after the warranty expires. Yukons, Suburbans and Escalades will probably be on the radar at that time. Tim C
montecarlo31
Full Access Members
You must have missed the last 10 years ford has had diesels. 6.0 and 6.4 were complete POS engines. Then let's not forget the 4R70 that graced the F-150s. The list could go on and on, each brand has issues. I would have a Denali or Caddy however our discounts on Ford products is too much to pass up.
Yudaman
Full Access Members
Some people will always be brand oriented. The OP is obviously a Chevy guy, and he is doing nothing but nit pick Ford just because it is not a Chevy. But, that is totally his prerogative. In the grand scheme of things, his issue was simply cosmetic. An issue that by no means interrupted the mechanical function of the vehicle. Granted, you pay $40k for a vehicle you expect it to be perfect.
I am going to sound like a dick, but I can tell by reading the OP's posts that there is no possibility he is ever going to be happy with his new Expy. It may turn out to be the best vehicle he has ever owned, but with his preconceived opinions it will always be a POS.
But, I wish him the best and hope he opens his mind to the possibility that something is worth driving that doesn't have a bowtie.
I am going to sound like a dick, but I can tell by reading the OP's posts that there is no possibility he is ever going to be happy with his new Expy. It may turn out to be the best vehicle he has ever owned, but with his preconceived opinions it will always be a POS.
But, I wish him the best and hope he opens his mind to the possibility that something is worth driving that doesn't have a bowtie.
By no means Yadaman do you sound like a Richard. Your posts are what makes these forums informative. You are right, I will probably not ever be satisfied with the Expedition. I'll take the constructive criticism and try to be a new Ford owner from here on with an open mind. I will say that I am not a brand loyal consumer. If Dodge made an SUV that was in the class of an Expedition EL or a Suburban I would definitely have considered it. The main problem I have had with this entire situation isn't specific to Ford, it is specific to almost all manufacturers, especially domestic. And that is customer service and the inability correct problems. It wasn't until I started litigation that Ford got someone to look at my vehicle that seemingly knew what to do to fix it. Thanks for your input.
sgtowing
Supporting Members
It sounds to me like the problem isn't so much the Ex, It's the dealer that serviced it. I did just read the entire thread in a couple minutes and if I missed something, let me know. Had the dealer installed the right program in the cluster the first time, it doesn't sound like the second problem would have appeared. A bad dealer can make the experience of owning a new vehicle a bad thing. Most cars and trucks are going to have some kind of warranty work done to them. Some sooner than later, but if the dealer makes it a pleasant experience, then the problem doesn't seem so big. I am a Ford man at heart but have driven everything from Ford, Chevy, Dodge, Lexus, Nissan, Kia and others(I just can't remember them right now) and I have found that pretty much all late model vehicles (late 90's and on) are good vehicles. It might be worth finding a different dealer to deal with. I hope you do keep an open mind about your Ex cause you did pick it over everything else. After all, you did buy it.
Last edited:
I think it's the experience he had more than being a chevy guy or he wouldn't have bought a Ford. I for one am not a huge fan of Ford because Chevy's and Dodge's are easier to maintain and it's evident in their design that they took more time to make it that way. You can't tell me that you wouldn't be mad too if that happened to you. I wouldn't call that nit picking either. The reason manufacturers put a warranty on their work is to reassure the customer that it will work as advertised for a reasonable duration.
I think he will be happier now that it's done and overwith. It will get better, but that bad experience with Ford will always be there as a reminder. He only mentioned how ****** the customer service was and the care of his NEW vehicle, not the vehicle itself.
Last edited:
Sorry for your bad luck OP. I too have had a bad run in with a ford dealer. I will say that I am a ford fan and my entire family and a lot of my friends are also ford fans. I have owned chevys dodges and even a nissan titan but none have held their quality impressed me like the ford's do even my 02 F250 diesel with 220K ran great up to the day I sold it.
Back on subject...I had a 2011 F150 ecoboost that I bought brand new from a dealer in wichita kansas when I was working out there. It was my 2nd dealer I visited to make a deal on a new truck and they were great unlike the first one I went to. Made the deal I wanted and even sent me a cool Ford badged cookie tin full of fresh baked cookies to my house a couple days after the sale. I went to work in illinos for a couple months a few weeks after buying the truck then moved back to NY right after Christmas. I had began to notice my steering somewhat "sticking" in corners and called a local Ford dealer in Ravena NY (Crossroads Ford). Made a appointment to bring it in for it to be looked at 2 days later. Well the morning after making the appointment I go outside and go to back out of the driveway and the steering is completely locked right up. Called the dealer and they had a tow truck come pick it up. They said they would get back to me within 24hrs to let me know what's going on. I asked about a loaner but said they couldn't offer me one until they know what's wrong. That kinda ticked me off right off the bat. But I bite my tongue and went along. Of course no phone call for 2 days. Finally I call and start asking questions. They tell me they will get back to me by the end of the day. No call. Now I'm getting frustrated. Next day I call again and demand a answer as to what's wrong with my truck and if they are going to fix it and if not I will take it someplace else. They tell me the steering rack was bad and that warranty will cover it. I said ok now how long? They tell me about a week because it will take 3 days for a new steering rack to come in. I said ok that's fine but I need a loaner car. They hemmed and hawwed not wanting to give me one. I told them I didn't pay 40K for a truck to not even get a loaner when it's in for warranty. They finally gave in. Long story short they had the truck for over a month!!!! I got a different story every time I called. It was either parts aren't here yet and they were coming from Texas. Next day parts was coming from Michigan. Everyday the state of where the part was coming from changed. Finnaly after a month I got my truck back. When I turned in the loaner car they tried to charge me for having it for so long and for the "excessive" miles I put on it!! I got super pissed off and told them no way in hell was I paying for the loaner. They finally gave up after a half hour of arguing and I left. A week later and about 2500 miles (took a trip) I noticed the inside of my practically new toyo MT tires were worn almost bald. Obviouisly the toe adjustment was way off after they did a alignment after installing the new steering rack. Of course I'm pissed because the tires cost me a lot of money and the dealer didn't do the job correctly. I went up there and showed the service manager who tells me "well that's not my problem" I about burst into flames. They claim they did a alignment with a tape measure because my tires were to big for their machine and if I wanted a true alignment that was my problem and I had to take it someplace else. What kind of scumbag does business like that?! I was told they did an alignment was never told they didn't actually do a shady one. The owner who's a giant ******** tossed me out of the dealership and refused to pay for damages to my tires because my huge tires were the problem. Huge tires? They are 33s. 2 inches over stock height 31s. I never ended up getting anywhere with it mostly because I didn't have the time to deal with them but I will NEVER buy anything from that dealer. I tell everyone looking for a new car to steer clear and I called ford to report the issue and sent a report to BBB. Shady dealers like this ruin a car buying experience for people real quick. I love my ford's but dealers do take away a lot of the pride in owning a good product. I just traded the truck in on a expedition at a different ford dealer and I wasn't overall thrilled with the experience but it wasn't terrible. I have to take it back next week to get the Window motors looked at as they are terribly slow and sometimes don't work so I will see how the service shop experience goes with them
Back on subject...I had a 2011 F150 ecoboost that I bought brand new from a dealer in wichita kansas when I was working out there. It was my 2nd dealer I visited to make a deal on a new truck and they were great unlike the first one I went to. Made the deal I wanted and even sent me a cool Ford badged cookie tin full of fresh baked cookies to my house a couple days after the sale. I went to work in illinos for a couple months a few weeks after buying the truck then moved back to NY right after Christmas. I had began to notice my steering somewhat "sticking" in corners and called a local Ford dealer in Ravena NY (Crossroads Ford). Made a appointment to bring it in for it to be looked at 2 days later. Well the morning after making the appointment I go outside and go to back out of the driveway and the steering is completely locked right up. Called the dealer and they had a tow truck come pick it up. They said they would get back to me within 24hrs to let me know what's going on. I asked about a loaner but said they couldn't offer me one until they know what's wrong. That kinda ticked me off right off the bat. But I bite my tongue and went along. Of course no phone call for 2 days. Finally I call and start asking questions. They tell me they will get back to me by the end of the day. No call. Now I'm getting frustrated. Next day I call again and demand a answer as to what's wrong with my truck and if they are going to fix it and if not I will take it someplace else. They tell me the steering rack was bad and that warranty will cover it. I said ok now how long? They tell me about a week because it will take 3 days for a new steering rack to come in. I said ok that's fine but I need a loaner car. They hemmed and hawwed not wanting to give me one. I told them I didn't pay 40K for a truck to not even get a loaner when it's in for warranty. They finally gave in. Long story short they had the truck for over a month!!!! I got a different story every time I called. It was either parts aren't here yet and they were coming from Texas. Next day parts was coming from Michigan. Everyday the state of where the part was coming from changed. Finnaly after a month I got my truck back. When I turned in the loaner car they tried to charge me for having it for so long and for the "excessive" miles I put on it!! I got super pissed off and told them no way in hell was I paying for the loaner. They finally gave up after a half hour of arguing and I left. A week later and about 2500 miles (took a trip) I noticed the inside of my practically new toyo MT tires were worn almost bald. Obviouisly the toe adjustment was way off after they did a alignment after installing the new steering rack. Of course I'm pissed because the tires cost me a lot of money and the dealer didn't do the job correctly. I went up there and showed the service manager who tells me "well that's not my problem" I about burst into flames. They claim they did a alignment with a tape measure because my tires were to big for their machine and if I wanted a true alignment that was my problem and I had to take it someplace else. What kind of scumbag does business like that?! I was told they did an alignment was never told they didn't actually do a shady one. The owner who's a giant ******** tossed me out of the dealership and refused to pay for damages to my tires because my huge tires were the problem. Huge tires? They are 33s. 2 inches over stock height 31s. I never ended up getting anywhere with it mostly because I didn't have the time to deal with them but I will NEVER buy anything from that dealer. I tell everyone looking for a new car to steer clear and I called ford to report the issue and sent a report to BBB. Shady dealers like this ruin a car buying experience for people real quick. I love my ford's but dealers do take away a lot of the pride in owning a good product. I just traded the truck in on a expedition at a different ford dealer and I wasn't overall thrilled with the experience but it wasn't terrible. I have to take it back next week to get the Window motors looked at as they are terribly slow and sometimes don't work so I will see how the service shop experience goes with them
There is a school somewhere, I don't know exactly where, but 99.9% of domestic car dealers graduate from it. I believe Scumbag University is the name. Sounds like the SM you dealt with was the valedictorian of his class. Good luck with the windows in youe Expedition.
Hopefully ford sees this and does some restructuring/retaining. Losing customers from incompetence and bad customer service is unacceptable.
Similar threads
