'17 Limited, scratches on driver's window from factory

[haviland]

Anybody else have this problem?

Got a new '17 (42 miles) from the dealer 2/18. It had vertical scratches on the driver's window. Dealer said Ford won't fix it. (!)

When I brought it in for some other minor stuff, the Ford rep happened to be in the service manager's office and the manager talked him into getting the window replaced. Great! However, the service manager said if it happens again Ford won't cover it. The manager then instructed the tech to go out and find a replacement window from the lot. It was scratched. The manager then sent to Ford for a replacement. It arrived scratched.

I finally got the vehicle back with a window that wasn't scratched. Until the scratch slowly showed up two weeks later.

The service manager has actually been very helpful for other issues so I don't really want to hassle him, but, damn, this just doesn't seem right. I can't be the only owner with this issue. Anybody have any first hand information about this issue? Next step?

Peter

 

[WifeyExpedition]

Could you take pictures of the scratch you are talking about? I'd be interested in seeing if this is the case on our '16.

 

[Adieu]

The weather seals got a propensity for getting crap stuck in em that tears up the glass, or tint if you have it, when the window is operated

 

[David M]

Keep your truck clean and it won’t happen again

 

[jeff kushner]

Nope, no window scratches but I swear the left headlight cover is clearer, more polished then the passenger side.....


jeff

 

[haviland]

My vehicle is clean and I don't plan to wash my window every day to avoid a scratch. There is no reason for new windows of vehicles on the lot to have scratched windows.

What's difficult to understand is why did the new window sent from Ford already have a scratch in it. And now my current window had a scratch develop AFTER it was installed. So is it caused by the window mechanism hardware or a problem from the factory?

In any event, shouldn't Ford honor the warranty on it?

This pic was taken 2 weeks after they installed the new one.

 

[WifeyExpedition]

My vehicle is clean and I don't plan to wash my window every day to avoid a scratch. There is no reason for new windows of vehicles on the lot to have scratched windows.

What's difficult to understand is why did the new window sent from Ford already have a scratch in it. And now my current window had a scratch develop AFTER it was installed. So is it caused by the window mechanism hardware or a problem from the factory?

In any event, shouldn't Ford honor the warranty on it?

This pic was taken 2 weeks after they installed the new one.View attachment 26614

Wow! Is that on the inside or not?

 

[haviland]

Whoa, hold it!

I just went outside to check it. However, when I used my fingernail to determine if it was on the inside (it was), my fingernail removed the "scratch". I rubbed it a little more and it seems like I removed the mark. I didn't do a thorough job of researching the issue because it is raining out, but it appears as though my problem isn't a problem after all!

If I determine that it is actually scratched when it stops raining, I will write back to confirm. As of now, fingers crossed, no problemo!

 

[bloodhound]

Hopefully yours come off, but this is a common issue.

https://www.expeditionforum.com/threads/windows.35613/

 

[barrydu4]

I have a 17 Limited and have no problems with any windows.

 

[David M]

Whoa, hold it!

I just went outside to check it. However, when I used my fingernail to determine if it was on the inside (it was), my fingernail removed the "scratch". I rubbed it a little more and it seems like I removed the mark. I didn't do a thorough job of researching the issue because it is raining out, but it appears as though my problem isn't a problem after all!

If I determine that it is actually scratched when it stops raining, I will write back to confirm. As of now, fingers crossed, no problemo!

Like I said, clean it and actually try to do something to fix it first before you come whining on here

 

[haviland]

Cleaning it had nothing to do with how it came to be. How can you accuse me of not having a clean vehicle when you live hundreds of miles away?

The scratch occurred while the car was clean. The INSIDE of the glass got marred.

 

[chuck s]

Wash? You guys wash these trucks?

-- Chuck

 

[Adieu]

My vehicle is clean and I don't plan to wash my window every day to avoid a scratch. There is no reason for new windows of vehicles on the lot to have scratched windows.

What's difficult to understand is why did the new window sent from Ford already have a scratch in it. And now my current window had a scratch develop AFTER it was installed. So is it caused by the window mechanism hardware or a problem from the factory?

In any event, shouldn't Ford honor the warranty on it?

This pic was taken 2 weeks after they installed the new one.View attachment 26614

Scratch in same place? Whatever grit is stuck in the weatherstrip thingie that keeps rain out of your door is still there.

Reason modern glass is so dang soft is it's got a bunch of innovations against noise, UV, and shattering into sharp fragments that'll decapitate you baked into it...some designs, at the expense of hardness and wear resistance

Ex: Have an '11 bimmer pretty much optioned to the max, whose old windshield looked worn out like a battered crack ho by the time I ditched it --- dozen huge chips, literally thousands of "sandblast" micropockmarks, half a dozen running cracks, etc... just 6 years and 160k miles on it.

Pilkington or some such brand. Ughh.... UVproof quiet and nice tint though.

Expedition SSV has older simpler clear glass, immaculate after more years more miles

Navigator L has some soundscreen whatever premium glass, plainer than the bimmer, better for wear...but still has some, with less miles and less years vs. the plain jane barebones Expy

 

[JoJoDaClown]

I was having the same issue. I could actually hear the glass being scratched when rolling the window up/down. Took a thin rag and a flathead screw driver and swiped back and forth between the glass and the weather strip and it cleaned it out. No more problems.