Anybody else have this problem?
Got a new '17 (42 miles) from the dealer 2/18. It had vertical scratches on the driver's window. Dealer said Ford won't fix it. (!)
When I brought it in for some other minor stuff, the Ford rep happened to be in the service manager's office and the manager talked him into getting the window replaced. Great! However, the service manager said if it happens again Ford won't cover it. The manager then instructed the tech to go out and find a replacement window from the lot. It was scratched. The manager then sent to Ford for a replacement. It arrived scratched.
I finally got the vehicle back with a window that wasn't scratched. Until the scratch slowly showed up two weeks later.
The service manager has actually been very helpful for other issues so I don't really want to hassle him, but, damn, this just doesn't seem right. I can't be the only owner with this issue. Anybody have any first hand information about this issue? Next step?
Peter
Got a new '17 (42 miles) from the dealer 2/18. It had vertical scratches on the driver's window. Dealer said Ford won't fix it. (!)
When I brought it in for some other minor stuff, the Ford rep happened to be in the service manager's office and the manager talked him into getting the window replaced. Great! However, the service manager said if it happens again Ford won't cover it. The manager then instructed the tech to go out and find a replacement window from the lot. It was scratched. The manager then sent to Ford for a replacement. It arrived scratched.
I finally got the vehicle back with a window that wasn't scratched. Until the scratch slowly showed up two weeks later.
The service manager has actually been very helpful for other issues so I don't really want to hassle him, but, damn, this just doesn't seem right. I can't be the only owner with this issue. Anybody have any first hand information about this issue? Next step?
Peter