Update: after my brand new 2023 Ford Expedition Stealth Edition Dark Matter Gray has been at dealership since 12/11/23, I picked it up today bcuz the running board issue (see my running board thread) is still not resolved and I didn’t want to go another week or two without my $75k+ brand new vehicle.
The rattling in my liftgate was fixed and that fix last about 20 miles into my drive home and came back with a vengeance!!
Back to square 1 on running board and this rattling issue. Dealer has survey that I should receive in a few days and if it’s not a 5-star review they want a call. I cannot wait!!!! I will do that first and then contact Ford corporate bcuz these issues (running boards and liftgate rattle) are QA/QC issues at the factory.
I will also reach out to the new auto group (Asbury Automotive Grouo out of Georgia) that just finalized the purchase of Koons Ford fleet of dealerships where I bought my brand new 2023 Ford Expedition Stealth Edition from. This is a QA/QC on them too for not doing some checks on the vehicle before they stuff it on their lot. And also the terrible communications between me and the Service Advisor assigned to me..
The rattling in my liftgate was fixed and that fix last about 20 miles into my drive home and came back with a vengeance!!
Back to square 1 on running board and this rattling issue. Dealer has survey that I should receive in a few days and if it’s not a 5-star review they want a call. I cannot wait!!!! I will do that first and then contact Ford corporate bcuz these issues (running boards and liftgate rattle) are QA/QC issues at the factory.
I will also reach out to the new auto group (Asbury Automotive Grouo out of Georgia) that just finalized the purchase of Koons Ford fleet of dealerships where I bought my brand new 2023 Ford Expedition Stealth Edition from. This is a QA/QC on them too for not doing some checks on the vehicle before they stuff it on their lot. And also the terrible communications between me and the Service Advisor assigned to me..