My 2017 Limited has started to emit a metallic "clunk" from the steering column as it telescopes into position on startup. It sounds like a piece of metal binding then sort of springing free as the column slides out to full extension. It only makes this noise when telescoping out, not retracting. I tried moving it in and out (I know this is getting kind of graphic) using the adjustment switch on the side of the column but can't reproduce unless I turn off the ignition and restart the truck.
I'm taking it to the dealer this week but am hoping someone can give me an advance on what to expect. Many thanks!
I bought a new 2015 Expedition Limited 4x4 with the power telescoping and tilting steering column.
When new, intermittently the column would not move when I tried to move it using the switch on the column. Instead of moving, it would simply “clunk”. The vehicle had never been damaged or wrecked. I never used the programmed settings for it.
I left it with the dealer and they called - it began working and nothing to repair. The service advisor said to return it if it quit working again.
While driving one day, the problem returned. I drove to the dealer and showed the same service advisor. He checked it and said it needed repair - and made an appointment for drop-off later.
Same story - the column began working while the dealer had it and they would not repair or replace it (still under new-car warranty) - even though the service advisor had verified the defect in person.
To this day - the column occasionally will stop working and makes a loud “clunk” noise instead of moving. Mysteriously, it begin working again. Perhaps a loose connection that reconnects when a bump in the road is hit?
I don’t have an answer for you but it must be a defect involving the power columns in the 2015 - 2017 models.
Good luck.
