PCM software recall

I have received my recall notice to have my PCM software updated. This is related to the CAM phaser issues. It seems there is no mechanical work being done. I have the extended warranty. Would you have this upgrade installed in your Expy?

todadamson said:

I have received my recall notice to have my PCM software updated. This is related to the CAM phaser issues. It seems there is no mechanical work being done. I have the extended warranty. Would you have this upgrade installed in your Expy?

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What year is your Expy?

Yes, have it done. If you do they will cover cam phaser problems in the future. Read the notice.

I called my dealer when I got the notice in the app for 21N08 (2 months ago?) and they said they were not doing it yet. I just got a paper copy for 21B10, which sort of supercedes? I'm hesitant to bring it in because I'm not having any issues. As per @Wayne Decker , I guess I should re-read the notice. It's always rattled a little at startup, but not nearly as annoying as the vista roof... but that's another thread

Wayne Decker said:

Yes, have it done. If you do they will cover cam phaser problems in the future. Read the notice.

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My understanding from reading the letter is they will cover the phasers regardless as long as you are under warranty, but if you are not they will prorate a repair to the phasers only if you have this PCM adjustment done prior to Feb of 22. But even then they only will provide prorated coverage until Jan 1, 2023. So they aren't offering much in the way of coverage from my perspective.

I don't intend to have 21B10 done, especially with the fact they aren't sure if it is going to cause a shudder problem. If it does, they just put it back to original anyway...so I might as well just leave it as it is today. Plus I have a tune from 5 Star so I'd rather not screw with all that either.

My wife's recently purchased Expy had this update done. There was no shudder after it was done, and as I imagined it didn't fix the phaser rattle. New phasers being put in under warranty.

When I brought my '18 Limited to the dealer recently for what I suspect to be "cam phasers round 2" (had them previously repaired, but the dreaded "cold start rattle" has returned), I asked about the cam phaser software update.

The dealer told me the software update is intended to reduce vibrations that lead to the cam phaser trouble, but once you've got the rattle it's too late and will require hardware to repair.

Here's my rant as I read this.

First, it's NOT a recall. It's a "customer satisfaction program". As I read this, you MUST do 21B10. If you get a shutter in "rare instances", FOMOCO will do a 21N08 program to put it back to prior settings.

Here's what i see from Ford...If you do 21B10 before Feb 28, 2022 and have cam phaser noise, Ford "will do a pro rated ONE TIME repair under 21N03" and coverage WILL EXPIRE on Jan 1, 2023.

A one time repair!!! And the repair coverage is only until Jan 2023? How many people on here have had cam phasers replaced multiple times because Ford hasn't provided correct parts or bad parts? What happens if you need them "fixed" again? You pay for it? What if you don't get the phaser issue until after Jan 2023? Not covered?

Unless I'm reading this wrong or interpreting this wrong, "Yeah, we know there's a problem. Do this or else. No, we're not going to do a recall...that admits fault. And we're not going to fix it more than once. Thank for buying an $80K vehicle. Have a nice day". Am I making too much of this??

I just received the notice in the mail too (21B10). I get some rattle on start up, so I'm setting up service on it under this notice.
Spent several grand last year fixing the sunroof (never equipping again). Otherwise the vehicle has been pretty reliable.

FlyBry said:

What year is your Expy?

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2019 platinum 302 option Package