Help! 2023 XLt Just died

BravoAlpha said:

All good questions for your service department.

We all feel like victims when stuff like this happens And we all want answers right away. About 10 years ago my wife and 3 daughters were in our brand new 2013 Explorer and it died in a left turn lane in Dallas. It was the battery.

my wife was furious and took it out on me for a while. I was overseas.

Click to expand...

Obviously you should have known better than leave the country while your car was plotting to die. --- Who does that?

BravoAlpha said:

All good questions for your service department.

We all feel like victims when stuff like this happens And we all want answers right away. About 10 years ago my wife and 3 daughters were in our brand new 2013 Explorer and it died in a left turn lane in Dallas. It was the battery.

my wife was furious and took it out on me for a while. I was overseas.

Click to expand...

Man sorry that happened. When my navigator started having problems, I was overseas too. My wife didn't take ot out on me though, she did call me about 100x. I mustve been tored cuz I didn't hear the phone once.

Shakeandbake said:

Wait, there’s no loaner on this car for warranty work, under the original warranty? I’ve never heard of that before.

Click to expand...

Its been that way forever on almost all non-premium brands. Many dealers will give them out selectively.

Check your battery terminal connections, my 2017 XLT did the same thing to me. I cleaned and the connections and charged the battery for 24 hrs on a good battery charger, problem solved.
I had the same thing happen back in the early 90’s with a Taurus SHO, the computer detected low voltage and shut the car off while driving on the interstate. Towed to the Ford dealer, they cleaned the terminals and a quick battery charge and I was in the my way.

JimmyC said:

Check your battery terminal connections, my 2017 XLT did the same thing to me. I cleaned and the connections and charged the battery for 24 hrs on a good battery charger, problem solved.
I had the same thing happen back in the early 90’s with a Taurus SHO, the computer detected low voltage and shut the car off while driving on the interstate. Towed to the Ford dealer, they cleaned the terminals and a quick battery charge and I was in the my way.

Click to expand...

I wouldn't think it would be a battery connection in such a new vehicle. Those are considered CC (critical characteristic) torques, so controlled by electrical nutrunner tied to plant error-proofing system. Possible one can get out loose, but unlikely. I often am of the opinion that it's less hassle to fix a problem myself even with a vehicle under warranty, but in this case he shouldn't be doing a darn thing himself. I've never had a problem getting a loaner for things much less severe than this. I think it's pretty much up to the dealer.

Curious what the problem was. Keep us informed!

Thanks for all the discussion. Still no word.

Wow, I am glad I have a fairly reliable dealer where I live. Hope this have been resolved.

RABAYL01 said:

Wow, I am glad I have a fairly reliable dealer where I live. Hope this have been resolved.

Click to expand...

I’ll move closer to you haha.

Last service, the dealer in town used 5 quarts of oil instead of 6 and didn’t rotate the tires (but happily charged me).

Not resolved. Picking up a rental today. They haven’t even got the car in the garage area yet. The battery is dead, they can’t get it out of park because the parking brake is stuck on. He did say there are some steps to go through regarding a module that his tech will have to do. I asked if this issue has happened before, he said yes. Th tech will be reviewing other techs notes/procedure on this issue. Either way still not happy.

Also ford proactive customer service has been useless. Ford motor company sucks.