Unfortunately most of us on here are dealing with the poor customer care aspect of Ford (and frankly quality too). No one on here enjoys taking their rigs to the service center, over and over and over, but Ford doesn't seem to care. Or at least they care more about making things difficult than they do the customer service side of it. Seriously, they make us all feel like we're imagining these issues, and that we're trying to cheat or something. And when you do furnish things like video evidence, and they still come back with, well I have to experience it, for it to be true!
Eg: my issues with a simple USB port problem. It took four trips to the service center, each one anywhere from 2-5 hours long to troubleshoot and replace one part at a time. When I asked the electrical tech why it was done this way, he said it was because Ford requires them to test things in certain order, one at a time. I said, to me that's pretty crappy, in the sense that why couldn't they gather all of the possible parts first, then troubleshoot them in a single visit. His answer was simply, Ford won't accept returns on ANY electrical part even if it's unused, and that they won't be reimbursed by Ford if it's not done in a certain way. So there I was, 5 total visits (4 with parts) with anywhere from 3 to 10 days in between to get each part. I sort of get the APIM being done alone, its coded to the VIN by the supplier, but the USB cables and ports? those could have all been done at once.
Anyway, when there are service queues about 50 cars deep at all of my local Ford dealers, there are essentially no loaners, and staffing issues at service centers, Ford seems heck-bent on making things even harder to try and reduce warranty liabilities. But in the end the customers are left hanging. And I get my next statement is MHO, but walk into the service center of a Ford dealer, then say Lexus or Acura. They all cost about the same now (in fact ours are in many cases even more), but the service is way different. I have to take my wifes car in finally, the first unscheduled service visit on a 5yr old Acura, as its leaking A/C refrigerant. Meanwhile, my Expy that cost roughly 2.2X what hers cost, has been in over 25 times in 3 yrs. When quality appears to be job 10, I sure wish their service at least felt better, but I believe this is symptomatic of issues all the way up the top (again MHO). And I get it, many folks can simply dump their rigs, go buy something else at $20K over asking, and be done with it, but I sure can't/won't.
I sure hope both
@George Hanson and
@texevora get their issues figured out, I know it sucks to say it, but you may need some council to put some pressure on Ford, even an expensive but well drafted letter from a good firm can get the ball rolling. Be safe!
.
