2022 Timberline - Frustrated Owner

[KetMalice]

I’m about done with this Expedition. Just had my HVAC module replaced because at 7k miles it got stuck blowing hot full blast. Several little things have gone wrong/broken from the factory.

So the 15.5” screen keeps dying. It’s just black. I have no controls at all with it. There is a service bulletin for it, and this dealership says over half the timberlines it’s seen has had the screens replaced from the service bulletin. The issue I’m having is mine isn’t throwing a code, like even if I take it in to the dealership when the screen is dead, there is no code, so Ford won’t warranty it. I’m not even really sure where to go from here.

 

[2020FordRaptor]

I’m about done with this Expedition. Just had my HVAC module replaced because at 7k miles it got stuck blowing hot full blast. Several little things have gone wrong/broken from the factory.

So the 15.5” screen keeps dying. It’s just black. I have no controls at all with it. There is a service bulletin for it, and this dealership says over half the timberlines it’s seen has had the screens replaced from the service bulletin. The issue I’m having is mine isn’t throwing a code, like even if I take it in to the dealership when the screen is dead, there is no code, so Ford won’t warranty it. I’m not even really sure where to go from here.

View attachment 75411

Is Ford not warranting it or the dealer?

 

[Scottorama]

Go to a different dealer.

 

[Deadman]

People just told me the other day that these 15" screens are more reliable that I claimed.... lol

 

[Skud]

I had something like this happen to me the other day - I was driving and the screen froze-up then went black. Designers usually have some way to hard reboot their devices. I thought that since there is only one button for the interface (you can "push" the volume knob) then that's probably it.. I held the volume knob down until the screen rebooted. It probably took 10 seconds or so.

Maybe it was just coincidence, but it got me back up and running.

 

[LazSlate]

I had something like this happen to me the other day - I was driving and the screen froze-up then went black. Designers usually have some way to hard reboot their devices. I thought that since there is only one button for the interface (you can "push" the volume knob) then that's probably it.. I held the volume knob down until the screen rebooted. It probably took 10 seconds or so.

Maybe it was just coincidence, but it got me back up and running.

The far left button on the wheel (vol down) and the far right (next station). Hold them down at the same time will reboot the screen. I have used this twice when my Nav was not working.

 

[99WhiteC5Coupe]

I’m about done with this Expedition. Just had my HVAC module replaced because at 7k miles it got stuck blowing hot full blast. Several little things have gone wrong/broken from the factory.

So the 15.5” screen keeps dying. It’s just black. I have no controls at all with it. There is a service bulletin for it, and this dealership says over half the timberlines it’s seen has had the screens replaced from the service bulletin. The issue I’m having is mine isn’t throwing a code, like even if I take it in to the dealership when the screen is dead, there is no code, so Ford won’t warranty it. I’m not even really sure where to go from here.

View attachment 75411

Research the vehicle lemon law in your state to see if your vehicle situation applies. In my state, Ohio, the consumer has the option of a refund or a new vehicle.

 

[KetMalice]

I’m aware about how to reboot the system, I have to do that regularly as wireless CarPlay crashes all the time and I have to reboot the system to get it to reconnect.

The dealership is saying that it doesn’t meet the requirements Ford has set in the advisory bulletin, because it doesn’t store a fault code. Even though they have literally had eyes on it not working. Basically the dealership isn’t doing anything because Ford won’t pay them to fix it.

Since posting this the passenger headlight assembly as failed( headlight/blinker), the passenger mirror fails 50% of the time to unfold, and the rear passenger window will fail to roll up with “auto”.

 

[5280tunage]

@KetMalice - again, so sorry for your issues. Trying another dealer may help, often times it really just depends on how the tech/service writer creates the ticket, and what Ford does or doesn't work on. I think one of the issues you'll face though, is like my situation, where the USB ports failed. It took 5 different service trips, each time Ford required the dealer to try one more thing, then another thing, then this thing. Each time there was a 1-4 week delay to get parts. I can't believe your other issues though, headlamp assemblies dying already? That's a safety issue, and in fact you could be ticketed for defective vehicle, etc. They better get on that. Seems like quality is now job 4.

 

[TimberExpy]

Any updates on this OP? I’m amazed at the amount of issues here.

 

[Pancho258]

Wow, we’re on our second Expedition, 2018 to a 2022 Timberline and have not had one issue with the 2022. As far as the dealer, I agree with the others go to another dealer or call Ford direct. I buy from one dealer because they not only treat me right on purchases but there service is stellar.

well I had one minor issue. The plastic piece that routes air from the dash to the door was missing on the door panel. A complete door panel had to be ordered. Dropped the truck off and toward the end of the day the dealer called telling me that when they inspected the door panel it was discovered that a very small tare was found on the panel. They did not want to install so they reordered. Because of this they drove my truck back to the house so I did not have to go no pick it up. They even did door to door once the new panel came in.

 

[nationalgallery]

you can "push" the volume knob

That's interesting — you're talking about the physical ring you turn to adjust volume? I had no idea it could be pushed also...I tried pushing the ring and the screen went blank just displaying date, day of week, time, and temp. Pushing again went back to previous CarPlay screen.

 

[KetMalice]

Any updates on this OP? I’m amazed at the amount of issues here.

https://www.youtube.com/@coleduncan8222

I just uploaded a bunch of videos of things not working properly for the dealership to see. They still aren’t fixing anything because Ford warranty denied everything. No code no fixy.

This is a new one, my “screen boots up as a Mach-E”, controls don’t work properly. Ford told me yesterday it’s doing that because electricity is getting stored in a fuse and so when it boots up it boots up like that. It makes no sense, but they said they are releasing the vehicle back to me. With no fix.

 

[TimberExpy]

https://www.youtube.com/@coleduncan8222

I just uploaded a bunch of videos of things not working properly for the dealership to see. They still aren’t fixing anything because Ford warranty denied everything. No code no fixy.

This is a new one, my “screen boots up as a Mach-E”, controls don’t work properly. Ford told me yesterday it’s doing that because electricity is getting stored in a fuse and so when it boots up it boots up like that. It makes no sense, but they said they are releasing the vehicle back to me. With no fix.

Well for what it’s worth, the one time I had to “reset” our Timberlines head unit screen (that far-left and far-right steering wheel button hold procedure), our system also showed a Mach-E photo and interface at first. After a few trips, it reset itself. It’s definitely weird.

But I’m curious as to what the heck they are talking about regarding a “fuse” storing electricity.

 

[GlennSullivan]

https://www.youtube.com/@coleduncan8222

I just uploaded a bunch of videos of things not working properly for the dealership to see. They still aren’t fixing anything because Ford warranty denied everything. No code no fixy.

This is a new one, my “screen boots up as a Mach-E”, controls don’t work properly. Ford told me yesterday it’s doing that because electricity is getting stored in a fuse and so when it boots up it boots up like that. It makes no sense, but they said they are releasing the vehicle back to me. With no fix.

Have you spoken to Ford Customer Care, regarding the dealers inability / refusal to repair the problem? Some people here have had success going that route. I assume that because of passage of time and / or mileage that you are not able to go the Lemon Law route, correct?

 

[mdecillis]

Have you spoken to Ford Customer Care, regarding the dealers inability / refusal to repair the problem? Some people here have had success going that route. I assume that because of passage of time and / or mileage that you are not able to go the Lemon Law route, correct?

Hey Glenn! Small world!

And I don't know how any of you like that huge screen?! It's nothing but issues and wasn't worth the extra money to me. Plus, I like the physical buttons lol

 

[nationalgallery]

Ford told me yesterday it’s doing that because electricity is getting stored in a fuse

A fuse cannot store a charge [electrical potential].

 

[GlennSullivan]

Hey Glenn! Small world!

And I don't know how any of you like that huge screen?! It's nothing but issues and wasn't worth the extra money to me. Plus, I like the physical buttons lol

Hey Matt, didn't know you had an Expy. I couldn't agree more about the giant screen, give me individual hard buttons that I don't need to look down at or dig through menus to find something all day long. One of the reasons I'm sticking with my 11 and 17 trucks.

 

[mdecillis]

Hey Matt, didn't know you had an Expy. I couldn't agree more about the giant screen, give me individual hard buttons that I don't need to look down at or dig through menus to find something all day long. One of the reasons I'm sticking with my 11 and 17 trucks.

Yes...this my 2nd one now. I went with the stock 12" screen which I think is the perfect size for a full size truck.