63000 “certified” 3.5L eco boost replacement

[Langer]

Hey all, the warranty company is replacing my engine with a "certified" 63000 mile engine (it’s a 2017 with 97400 currently on the rest of the vehicle). Is there anything I should have them do to the truck with the engine out, while things are accessible?

Thanks in advance.

 

[jeff kushner]

I would suggest, as you already know...to replace the turbo coolant hoses while they are out in the open. I'm going to leave it to the other guys for more.....but why are they replacing your 97K engine?

What happened to it?

Sorry for your pain though....this cannot be high on your list of "fun things to do" brother.

jeff
fwiw; my '17 has 115k ....so yes, I'm vested in your response LOL

 

[Langer]

I would suggest, as you already know...to replace the turbo coolant hoses while they are out in the open. I'm going to leave it to the other guys for more.....but why are they replacing your 97K engine?

What happened to it?

Sorry for your pain though....this cannot be high on your list of "fun things to do" brother.

jeff
fwiw; my '17 has 115k ....so yes, I'm vested in your response LOL

At the end of April when I was almost home from a trip from FL (~1200 miles), I had a bad misfire, flashing CEL, reduced power, terrible clicking, etc. Thankfully this happened about a mile from my house, so I basically rolled home. Pulled up codes p0022-p, and p0306-c. It was still under warranty, so brought it in the next morning. Replacing coil 6 solved all the codes and the misfire/limping. However, even though no codes were present, and it ran well again, it still sounded BAD. While driving and the turbos spooled up, they were loud enough to not hear it, but at idle and if I revved it in neutral, it sounded like absolute shit. I thought it was maybe some chain slap situation like I’ve read about on here. I got it into Ford at 97400, I had put maybe another 800 miles on it from when the coil was fixed to being actually able to get the truck into Ford between my schedule and theirs.
They’re saying it’s a crankshaft rod knock. I don’t really know enough about the internals of the engine (mostly I’m a tinkerer and wrench turner), so I’m not really sure how something like this happens/develops, but their recommendation is new engine.

I’m not sure if there is a chicken or egg situation here, but I never noticed the truck sounding bad bad bad like that until after the misfire incident.

What I don’t love is that, while, yes, I’m getting a functioning engine that also has a decent amount fewer miles, I know nothing about its history, maintenance, etc. Guess I should still accept it as a victory when I got dealt a bad hand.

 

[Boostedbus]

I’d like to know if #6 cylinder is the one with the knocking rod? If so I would say it’s linked somehow. It seems too coincidental.

 

[justinp16ex]

How many miles have you put on the vehicle, what oil and OCI were you doing?

 

[99WhiteC5Coupe]

Hey all, the warranty company is replacing my engine with a "certified" 63000 mile engine (it’s a 2017 with 97400 currently on the rest of the vehicle). Is there anything I should have them do to the truck with the engine out, while things are accessible?

Thanks in advance.

Do you have an aftermarket warranty? Does it specific that they can use a used part (or engine) to repair a defect? What is a certified engine with 63,000 miles on it (not knowing what maintenance was done to the engine)?

 

[Langer]

How many miles have you put on the vehicle, what oil and OCI were you doing?

I bought the truck used at ~47000 in January 2019, now at 97400. Been changing oil with full synth 5w30 every give or take 5000 miles.

 

[Langer]

Do you have an aftermarket warranty? Does it specific that they can use a used part (or engine) to repair a defect? What is a certified engine with 63,000 miles on it (not knowing what maintenance was done to the engine)?

I got the warranty through Carvana when I bought it, we just had a new baby and my wife is still in training so I wanted to avoid any catastrophic failure costs (TG, I normally never would get an extended warranty). I’m interested in what “certified” entails, as well. Just found this all out yesterday evening, so details are sparse right now.

 

[justinp16ex]

Ok, I was just curious. Sounds like a good maintenance schedule, maybe it lived a hard life before you bought it. There was a guy on the F-150 forum that had a bad knock, he pulled the oil pan in his driveway and found a bad rod bearing. He replaced all the bearings and that corrected the problem. He hadn't owned the vehicle long and appeared the failure was caused by poor oil maintenance. Lots of big chunky sludge in the oil pan. He never had the check engine light or anything and it still ran well it just knocked. Sounds like yours is a little more far gone than his was.

 

[Hamfisted]

That sounds like a sorry warranty company. I would press for a new remanufactured (warranted) engine if you have that option. They're basically installing an engine of unknown history, that some junkyard swears was running when it was pulled. It's a feakin hand grenade and no better than the motor they're pulling out of your vehicle. I would dump the vehicle and the "warranty" and not deal with "Carvana" again.

 

[Langer]

That sounds like a sorry warranty company. I would press for a new remanufactured (warranted) engine if you have that option. They're basically installing an engine of unknown history, that some junkyard swears was running when it was pulled. It's a feakin hand grenade and no better than the motor they're pulling out of your vehicle. I would dump the vehicle and the "warranty" and not deal with "Carvana" again.

I agree. I reached out to the warranty company today, and they have no info on the engine except that it’s around 66000 miles. No age, vehicle, history, anything. I’m going to try to press for answers Tuesday, see if it can be changed based on them being unable to prove it’s of “like kind and quality” as I can prove my good maintenance history and they cannot (think for a second they’d pay for a thing if I couldn’t come up with any records or history?). Depending on my options, and their stubbornness, I may see if I can put money towards a reman or even new one. Any further comments or suggestions from the hive mind are appreciated.

 

[Trainmaster]

Read your warranty contract, and accept nothing less than exactly what is specified. But "Carvana" is an gimmick-driven predatory company well known for this nonsense. A junk yard engine is better than nothing, but hardly a reasonable solution. Perhaps you can shame a national company such as "Carvana" to do better?

 

[mnachreiner86]

Yeah I agree. You’re going to have to read it carefully. I’ve never heard of a warranty throwing in a used engine of unknown condition. That’s crazy as hell.


Sent from my iPhone using Tapatalk

 

[ManUpOrShutUp]

There isn't a shop within 100 miles of me that would put in a used junkyard engine/trans even if I signed a waiver releasing them of all liability, so it's hard to fathom a company doing this as a warranty repair. Ultimately though, your written warranty agreement is gospel, so see what it lets them do.

 

[Boostedbus]

You still don’t have info on what cylinder has the rod knock? Anxious to know if there is a link with the coil failure on the same cylinder .

 

[Langer]

You still don’t have info on what cylinder has the rod knock? Anxious to know if there is a link with the coil failure on the same cylinder .

Holiday weekend has jammed me up. I’ll report back once I have more info.

 

[Grey ghost]

I'm with hamfisted on this one. These internet dealers are a licence to screw people. May be time to at least consult a lawyer

 

[Langer]

Small update. Haven’t been able to speak with a mechanic. I was able to strike a “deal” with the warranty company. Putting in a brand new engine, they’re paying the $3000 they say their engine costs (I’d love to see their invoice but they said it’s “internal information,” because when I look at LKQ’s 3.5L engines online, they’re all high $4000 or $5000 depending on mileage), I’m paying remaining $3000 for they new engine, they’re covering all the rest of labor and miscellaneous b.s. Don’t love it, but better than nothing.

NOW the service manager tells me that they’re on backorder, and he has NFC when they’ll be back. My engine, they say, has been escalated to the level above “emergency”, he called it COPAS or something like that.
Thankfully my mom let me borrow her extra vehicle, but it’s putting a major cramp in my summer plans not having the expy.

 

[Hamfisted]

When you do get it back together I'd get rid of it, and that POS warranty company. Write it off as a lesson learned.

 

[Langer]

When you do get it back together I'd get rid of it, and that POS warranty company. Write it off as a lesson learned.

Even with the brand new Ford engine?