I have a 2019 Expedition that was making the cam phaser shudder, had the recall work completed and the dealer didn't seal the engine properly and allowed an oil leak. Took it back to repair the engine oil leak only for them to leave the clamp off one of the coolant hoses. It's a hose that only until the thermostat kicks in did it leak because of the pressure. No indication at all that I had a problem - no dash lights etc. Got home and noticed fan running so fast, like an engine taking off and all my coolant pouring out. No way to know how long it has been running that way. Called Ford only for them to leave me stranded in my driveway with no car, no options to rent one because it was Saturday around 3pm. Way to go Ford! Borrowed transportation (BOO FORD) and had someone look at it in my driveway - ZERO coolant. Water was added because of how hot the car was, immediately boiling, yet no lights on the dash. Nearly two gallons of water added and engine just sucked it in. They're coming Monday to tow it in, but how do I now protect myself that there isn't damage to the engine, water pump, etc.? Looking back, now find it ironic that I was given no paperwork on the last visit to repair the initial work. I can prove it was there because I had a rental. I plan to specifically ask for all the paperwork on all repairs but how do I know there isn't other significant damage now. NOT COOL FORD!! Do I use the same dealer, choose another - reach out to Ford Corporate? Any advice is appreciated.
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