Expedition quality issues

[bzav]

Background. Had a 97 Expy and was reasonably happy with it. Traded for a new 06 Sequoia which I am still driving with 193k. Very happy with it. No major mechanical issues. Only real problem has been the back hatch locking mechanism and window., which I finally fixed after several trips to the dealer. I have never had to have a code pulled or have been stranded. Have been waiting for 2 years for the new Sequoia only to find out the rear seat doesn't fold down, making the back cargo area much less useful - I want a full sized SUV so I can haul a lot of stuff. Also has solid rear axle. So have been considering a 23 Expy.

I am amazed at the number of major and minor mechanical issues that owners are complaining about on this forum. By definition a forum like this has lots of owners with problems looking for solutions, but still seems like there are lots of problems. Lots of error codes, undriveable vehciles, and general headaches. I thought Ford had better quality..... Interested in hearing everyones take on Expedition quality issues.

 

[2020FordRaptor]

There aren't that many problems, just a lot of people posting about the few problems.

 

[LazSlate]

I have had zero issues and super pleased with my 2022. Remember with all forums when someone has an issue they look online and post it. And there are also those who nit pick every little item to the point of ridiculousness. There are literally millions of people with no issues do not post anything. So you have to interpret accordingly.

 

[99WhiteC5Coupe]

Background. Had a 97 Expy and was reasonably happy with it. Traded for a new 06 Sequoia which I am still driving with 193k. Very happy with it. No major mechanical issues. Only real problem has been the back hatch locking mechanism and window., which I finally fixed after several trips to the dealer. I have never had to have a code pulled or have been stranded. Have been waiting for 2 years for the new Sequoia only to find out the rear seat doesn't fold down, making the back cargo area much less useful - I want a full sized SUV so I can haul a lot of stuff. Also has solid rear axle. So have been considering a 23 Expy.

I am amazed at the number of major and minor mechanical issues that owners are complaining about on this forum. By definition a forum like this has lots of owners with problems looking for solutions, but still seems like there are lots of problems. Lots of error codes, undriveable vehciles, and general headaches. I thought Ford had better quality..... Interested in hearing everyones take on Expedition quality issues.

My experience:

I had owned GM and Dodge vehicles for 45 years. Frustrated with GM’s massive number of safety recalls on my last new GM car and problems with quality on the last new Dodge Durango 4x4 SUV, I ordered a new 2015 Ford Expedition Limited 4x4.

When I took delivery, there were several obvious body flaws (crooked trim, misadjusted hood) and several interior issues. I had to return the vehicle for repairs.

I use the vehicle exclusively for passenger use. No towing or hauling heavy cargo. No off road use.

During the base warranty period, I had numerous repairs done at the dealer. From the day I bought it, I would intermittently receive “No Key Detected” and “Trailer Wiring Faul” messages. The dealer was unable to diagnose and repair it. The messages continue to the present.

At about 70,000 miles, the water pump, degas bottle and several cooling hose assemblies were replaced at the dealer.

At about 91,000, the transmission failed. It took the dealer 51 days to repair it (after diagnosis) due to lack of parts availability from Ford.

Ford issued a safety recall on the vehicle in August 2022 for the front HVAC blower fan - potentially catching fire while the vehicle is in operation. Ford’s letter to me states parts are expected to be available by March 2023.

Recently, at about 96,000 miles, the steering rack failed. It remains parked at the dealership, now in the 7th week, due to the lack of part availability from Ford. Several days ago the service advisor said the part still hasn’t been released by Ford, and it may be several more months.

I purchased Ford’s premium extended service plan, with a $100 deductible. It has paid for itself due the numerous defects and repairs - but is no help with timely repairs because Ford is unwilling or unable to provide repair parts to its dealers.

I really like the design and size of the Expedition. I like the rear storage and 8-passenger seating. It is comfortable to drive and a very useful vehicle. I like driving it and it has been used repeatedly with passengers - primarily my wife and grandchildren.

However, the quality and reliability has been miserable and Ford has no concern for their customers that buy their vehicles new and also buy their extended service plan (versus an aftermarket plan).

I will not buy another Expedition or Ford product.

 

[99WhiteC5Coupe]

And one other point: In 2022, Ford has issued safety recalls for over eight million vehicles.

 

[Polo08816]

There aren't that many problems, just a lot of people posting about the few problems.

Are you sure?

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Ford Is On The Verge Of Collapse After Losing Billions To Warranty Claims And Recalls

Today I talk about Ford's current issues and what the long term implications are if the issues continue!Learn How To Save Time And Money The Next Time You Bu...

youtu.be

 

[99WhiteC5Coupe]

Ford’s CEO Jim Farley recently stated that fixing Ford’s quality issues will take several years: https://fordauthority.com/2022/12/ford-ceo-jim-farley-says-quality-fixes-will-take-years/

That is a statement from the top guy - not someone’s opinion on a forum.

 

[sandbuster]

I think you'll find these "conversations" on forums for every product out there - no one makes perfect vehicles. I just came out of a Toyota 4Runner forum - they are great vehicles but there is a sufficient amount of disappointments even on even them. If it's a mass produced man-made item it's gonna have problems. I spent 25+ years earning my living in the auto repair trade - mostly Ford dealerships but also some independent shops. I cussed at all of them at one time or another. The thing is that now I'm old enough to see that every brand out there is making a better vehicle than years before. With so much technology going on now it's amazing there are not more complaints than we currently have. Prior to my 4Runner I had numerous Ford products including 3 Explorers and 2 Expeditions. The Explorers with their quick and nimble handling served me well, then I switched to the Expedition for it's towing ability. I personally felt the 5.4 was a slug on the two models I had - never let me down but did not have the snappiness of the 4.6L. Never experiencing an eco-boost I was leery of acquiring one but most of the reviews highly favored them. So now I have one and comparing it to previous models I've owned I couldn't be happier but I know the day will come when it will develop issues that have to be dealt with but at the end of the day I'll still love it.

 

[BMW2FORD]

There’s no way it’s just mad people on a forum and not Ford. Look at what consumer reports just showed and how low Ford has fallen. The comments people make that they never had any problems while third parties looking at over 300k cars shows a real problem with quality control and management.

Who Makes the Most Reliable New Cars? - Consumer Reports

To determine who makes the most reliable new cars, Consumer Reports' latest car reliability survey ranks the brands and reveals how regions compare.

www.consumerreports.org

I myself own a 4th Gen Expedition with only 60k that’s not towed with and driven very soft. I use it for my kids. 4x times in for cam phaserr replacements, boost surging and truck bucking and rattling wastegates so both turbos’s replaced, trans left me on the side of the road due to C D F clutch drum failing taking 3 months to fix, bank 2 cat failed, oil pan replaced 2 times for leaks and starting again, no start due to body control module failure and numerous water leaks from the loose fitting rubber seals and tubes through the aluminum body in several spots like the sunroof drains and that’s the serious stuff. After that, on my own I’ve fixed plenty of rattles, water into the third brake light, mirror software etc. This is also a car that has its oil changed every 3500 miles, premium top tier fuel used, all fluids (diffs, transfer case, trans, coolant, brake fluid) replaced as well as the battery at 40k and still has all these issues. I’ve never maintained a car so well and had this many problems.

By far the most unreliable car I’ve owned and a joke amongst my friends. Don’t get me wrong, Ford builds great trucks but they are not looking to be forthcoming with voluntary timely service actions to fix known problems for customers already on the road at this time which looks to be from upper management. Most are way too late like the 10 speed neutral out service bulletin that came about 6 months ago but trans is out since 2017 with tons of unhappy customers. Many cars I’ve owned have forthcoming updates done when the manufacturer sees a product issue when you go in for an oil change and not even bring it up since they know of an issue and want to keep brand loyalty. The repairs they are doing are kicking the can down the road when your left stranded and it’s clear that’s driven by upper management to save money to put into new car sales to hit numbers. Just look through the forums and online of how many people got their one time only cam phaser repair for this model and they weren’t even given the latest updated part! That’s sad. If they would fix it right the first time I a timely manner and be more forthcoming they would save a lot of money and build loyal customers.

 

[Yupster Dog]

There’s no way it’s just mad people on a forum and not Ford. Look at what consumer reports just showed and how low Ford has fallen.

in my opinion,
At least Farley has admitted it and Gave his word Quality is a priority on his list. But you have to give the man a chance. He started out stepping in a pile and before the man had a chance to sit down and wipe it off pandemic hit. Full attention on just keeping Ford alive. Coming out of that and promising quality is a top issue......
Very good start in my book.

 

[BMW2FORD]

in my opinion,
At least Farley has admitted it and Gave his word Quality is a priority on his list. But you have to give the man a chance. He started out stepping in a pile and before the man had a chance to sit down and wipe it off pandemic hit. Full attention on just keeping Ford alive. Coming out of that and promising quality is a top issue......
Very good start in my book.

Sorry but way too long for upper management to respond and react. Consumer reports as well as others were needed to wake him up just recently when these problems started in 2018 for the Expedition and 2017 in the F150. It should have been the Warranty expense and customers well before that. So that just means the customers with the 2018’s to around now get to bear the expense of fixing what they should have stood up to and fixed while the cars were under Warranty. Most of these will or are out of Warranty so it’s on the owners to fix out of their pockets. I don’t see any voluntary Warranty extensions on anything and when you see “one time only” like for the cam phasers it’s makes you wonder.

 

[Yupster Dog]

Consumer reports as well as others were needed to wake him up just recently when these problems started in 2018 for the Expedition and 2017 in the F150.

Wake him up for what? He was not CEO till October 2020. He came on to fix the quality issues, but had a pandemic to deal with first. Coming off that and acknowledging the Quality problem and that it is on his priority list is a good thing. so sorry not sorry.

 

[BMW2FORD]

see

Wake him up for what? He was not CEO till October 2020. He came on to fix the quality issues, but had a pandemic to deal with first. Coming off that and acknowledging the Quality problem and that it is on his priority list is a good thing. so sorry not

if your a Farley fan, knock yourself out since it seems he can do no wrong in your book but you also must not own a 4th Gen under Warranty to see what this is like to go through. You mention he’s been there since October of 2020?? He’s actually been there since 2007 - 2008 and is a Sales and Marketing guy from Toyota where he was the same with them. He became CEO in 2020 but you don’t just become a CEO if not involved in a lot more than your base job in a big company. I give it to him that he’s done a good job launching the new models like the Lighting, Bronco, Mach E and Mustangs but there’s obviously a big hole on the quality and service repair side that either upper management was not focused on while launching new products or took money and funds from it to support new car launches rather than supporting service. Ford is innovative and does a lot of good things to keep pushing forward but there’s no amount of R&D that can simulate the real world 100% so when you innovate you have to back up the new products and technologies launched on the service side which I don’t see happening like the 10r80 10 speed transmissions. By now, there should have been a voluntary service action for the C D F clutch drums and valve bodies on these cars which theres nothing but owners having to repair or replace transmissions at 65,000 miles which is terrible in todays car world. The cam phaser issues and a one time only repair after you go through band aid software to see if that fixes it when you not even getting the updated part shows this and is just one example. To be happy about your car and feel you have a company behind you is not there. He’s admitted to quality issues but too late. So let me know when you get a 4th Gen so I can be sorry for you too!

 

[Yupster Dog]

you get a 4th Gen so I can be sorry for you too!

Ya, Sorry not sorry for seeing a light at the end of the tunnel. You keep on though.