Power Running Board Settings

[roybus14]

2023 Stealth Limited - Running boards settings gives three options - Off (retracted all the time); Out (out all the time); Auto (retracting when doors open and close).

The Auto option has an additional setting for Standard retraction (25 seconds to retract after closing door) and Extended Timer (5 minutes to retract after closing doors).

I have my settings to Auto -> Extended Timer. The Extended is supposed to be for constant door opening like grocer shopping to reduce wear and tear on the boards.

Th Extended timer is not working whether the truck is on or off. Especially when off. The boards retract within 10 seconds after closing the door.

Any suggestions or is this a service issue? Thank you very much for any assistance…

Regards,

 

[LegalBrief]

2022-2023 Expedition - Approach Detection Or Power Door Unlock Command Power Running Board Extended Deployment Auto Timer Inoperative - Vehicles Built On Or Before August 31, 2023

Some 2022-2023 Expedition vehicles, built on or before 31-Aug-2023, may exhibit an inoperative approach detection or power door unlock command power running board extended deployment auto timer feature (delayed for 300 seconds without opening the door) when Extended is selected in the center display screen for the power running board AUTO mode. This may be due to various software parameters in the driver front seat module (DSM). To correct the condition, download and run the Driver Front Seat Module (DSM) Configuration app using the latest level of the Ford Diagnosis and Repair System (FDRS). For claiming use causal part number 14C708 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.

 

[roybus14]

2022-2023 Expedition - Approach Detection Or Power Door Unlock Command Power Running Board Extended Deployment Auto Timer Inoperative - Vehicles Built On Or Before August 31, 2023

Some 2022-2023 Expedition vehicles, built on or before 31-Aug-2023, may exhibit an inoperative approach detection or power door unlock command power running board extended deployment auto timer feature (delayed for 300 seconds without opening the door) when Extended is selected in the center display screen for the power running board AUTO mode. This may be due to various software parameters in the driver front seat module (DSM). To correct the condition, download and run the Driver Front Seat Module (DSM) Configuration app using the latest level of the Ford Diagnosis and Repair System (FDRS). For claiming use causal part number 14C708 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.

GM and thanks!! I assume I have to download the onto the truck? Is the labor manual the expensive one that dealers and shops use? Let me know.

Appreciate your reply….

 

[Tiger Bob]

If you want the boards out for an extended period, just leave one of the doors slightly ajar on the side you want the boards down. When I'm working on the vehicle inside and out, this is easier that fooling around with those settings each time you want to change something.

 

[roybus14]

If you want the boards out for an extended period, just leave one of the doors slightly ajar on the side you want the boards down. When I'm working on the vehicle inside and out, this is easier that fooling around with those settings each time you want to change something.

Thanks Bob, but for the coins I shelled out for this truck, that feature should work.

It’s at the dealership now and when I showed the issue to the service manager, he seemed a little perplexed.

 

[roybus14]

Update: truck has been at dealer since last Monday(12/11). Received word on Thursday that they had to order two modules for my truck. One for running boards and one for seats.

I asked was the seat to resolve the lift gate rattle and got no answer..

What is the expected level of communication expected from the service department when they have your vehicle????

 

[roybus14]

Update - 12/19/23

Just heard back from service at dealership. They tried two modules with no success.

1st module installed didn’t allow them to extend at all.

2nd module installed extended them but they stayed extended (didn’t retract them).

They ordered a 3rd module that should be in tomorrow that they think will fix it and I should have my truck back on Friday (12/22/23).

And according to the svc rep that called me today, the rattling in my liftgate is fixed. Didn’t say how or what but it’s fixed.

If this forum posts specifics on a fix and what build dates are affected (built before 08/31/23), then Ford should know as a whole and have a fix already that can resolve the issue quickly instead of going through different modules.

And at the model type (Limited - Stealth) and price point, am I asking too much??

 

[Flathead40]

We have had the same issue with our '23 Limited Max. Brought it in to the dealership and they performed the TSB but it didn't fix anything. However, through some research I was able to remedy some of the issue with ForScan. The Driver Seat Module is where the Power Running Boards are controlled from (Hence why the setting is under Easy Entry/Exit). Previous Gen it was elsewhere and also why there is no more individual control.

Here's what I did:
Using the Livnitup's Sheet for the 21+ F150 (22+ Expeds have the same modules as 21+ F-150) https://docs.google.com/spreadsheet...wyqu5v3dgpbluvJcezUItTSVI/edit#gid=1864620585

Block 744-31-01 is the one where the stow delay times are for the running boards. The values stored are for seconds (represented in Hex)

**xx xxxx xxxx - Door Delay Config (This is how soon they stow once door is closed.) Factory setting was 04 (4 seconds) I changed ours to 3C (60 seconds).

xx** xxxx xxxx - Standard Stow Delay Time - Factory Setting is 19 (25 seconds)

xxxx **** xxxx - Extended Stow Delay Time - Factory Setting is 012C (300 seconds)

xxxx xxxx **xx - Stow Delay Time - Factory Setting is 19 (25 seconds) I changed to 3C (60 seconds) -- This is the one I'm not 100% on the functionality of and I think might be where the issue is in the extended time feature.

NOTE: Our extended timer still does not work as advertised, however now the running boards stay out for a minute when opening and closing doors. This is a game changer with kids in car seats.

 

[m3olsen]

NOTE: Our extended timer still does not work as advertised, however now the running boards stay out for a minute when opening and closing doors. This is a game changer with kids in car seats.

Thanks for sharing! Clarifying question: your update means each and every time you open and close a door, the boards are now staying down for 60 seconds, right?

 

[Flathead40]

That is correct after opening and closing the doors the running boards stay out for 60 seconds (unless you lock or exceed 5mph)

 

[roybus14]

Thank you very much. My truck has been at the dealer since 12/11 for this issue. According to the service advisor, they’ve tried two different “modules” which each either not deploying at all or staying deployed.

At this point, I just want my vehicle back and I will revisit later at another service department. This is a brand new 2023 that had 11 miles on it when I bought on 11/07/23.

Question: Will using Forscan void the warranty and any extended warranties on the vehicle???

 

[CDNRabbit]

@roybus14 where did you see "5min to retract after door closes"?
I didn't see that in the manual and the dealer told me the extended timer setting applies to when unlocking before opening doors. I thought that was odd but couldn't dispute. plus it seems correct, my boards stay out quite a long time when I unlock with the fob but don't open the door.

 

[roybus14]

@roybus14 where did you see "5min to retract after door closes"?
I didn't see that in the manual and the dealer told me the extended timer setting applies to when unlocking before opening doors. I thought that was odd but couldn't dispute. plus it seems correct, my boards stay out quite a long time when I unlock with the fob but don't open the door.

It’s in the settings for Running Boards on touch screen…. The kicker is that it’s still not fixed.

They tried two modules that didn’t work after having my vehicle since 12/11/23. I picked it today bcuz I didn’t want to have my new vehicle sitting at the dealer for another week or two.

There is a TSB out for this. I am going to contact Ford Corporate and the new auto group (Asbury Automotive out of Georgia) that just finalized the deal to purchase Koons Ford her in MD/VA for alot of money. I am going to reach out them about this as well as the rattle in my liftgate that was fixed and last 20 miles into my drive before the rattle came back with a vengeance…

 

[USKflt]

@roybus14 where did you see "5min to retract after door closes"?
I didn't see that in the manual and the dealer told me the extended timer setting applies to when unlocking before opening doors. I thought that was odd but couldn't dispute. plus it seems correct, my boards stay out quite a long time when I unlock with the fob but don't open the door.

I still think this is some BS Ford made up to avoid having to fix a bunch of vehicles with bad programming. I have a ‘22 Expedition and a ‘23 F-150. Both have power running boards and the exact same settings on the screen. The F-150 extended timer works exactly as I expect. The boards stay out longer regardless of doors opening or closing. They only close earlier if you lock it or start driving. The Expedition extended timer only works if you don’t open the doors, which is 100% worthless. They are constantly cycling in and out and you can’t even make it around the vehicle without them closing again. I thought they were a bunch of idiots with the programming until I got my F-150, now I’m starting to think they’re lying.

 

[roybus14]

I still think this is some BS Ford made up to avoid having to fix a bunch of vehicles with bad programming. I have a ‘22 Expedition and a ‘23 F-150. Both have power running boards and the exact same settings on the screen. The F-150 extended timer works exactly as I expect. The boards stay out longer regardless of doors opening or closing. They only close earlier if you lock it or start driving. The Expedition extended timer only works if you don’t open the doors, which is 100% worthless. They are constantly cycling in and out and you can’t even make it around the vehicle without them closing again. I thought they were a bunch of idiots with the programming until I got my F-150, now I’m starting to think they’re lying.

So why is it working for your F-150 and not your Expedition? I agree that it’s some BS especially knowing that there is a TSB out for this.

How do you not know which module is supposed to fix this “known” issue? They had my 23 Limited since 12/11/23 said they tried two different modules and were going to keep it longer until I said enough and picked it up yesterday.

Then to boot, the liftgate rattles and it was fixed for about 20 miles of me driving until it came back with a vengeance. The plastic on the liftgate inside of my truck is cheap AF!

So what have you done to fix your running boards or still not fixed???

 

[USKflt]

So why is it working for your F-150 and not your Expedition? I agree that it’s some BS especially knowing that there is a TSB out for this.

How do you not know which module is supposed to fix this “known” issue? They had my 23 Limited since 12/11/23 said they tried two different modules and were going to keep it longer until I said enough and picked it up yesterday.

Then to boot, the liftgate rattles and it was fixed for about 20 miles of me driving until it came back with a vengeance. The plastic on the liftgate inside of my truck is cheap AF!

So what have you done to fix your running boards or still not fixed???

They’re not fixed. I honestly think it’s a programming issue and not a module issue (but who knows). I posted one of the original threads on here about it, but once I saw Ford’s response to others I didn’t want to mess with them insulting my intelligence. Now that I have a ‘23 F-150 to compare to, I plan to go in sometime and show them physically that it’s not working. Although I still expect to get the BS response of “it’s working as designed” and why I haven’t messed with it yet. It’s annoying as hell loading up kids and car seats, I can tell you that.

 

[roybus14]

They’re not fixed. I honestly think it’s a programming issue and not a module issue (but who knows). I posted one of the original threads on here about it, but once I saw Ford’s response to others I didn’t want to mess with them insulting my intelligence. Now that I have a ‘23 F-150 to compare to, I plan to go in sometime and show them physically that it’s not working. Although I still expect to get the BS response of “it’s working as designed” and why I haven’t messed with it yet. It’s annoying as hell loading up kids and car seats, I can tell you that.

Ford knows better… At some point, the F-150 will be the only quality vehicle they have…. It’s a quality issue and no one is QA/QC these Expeditions once they leave the factory bcuz if they did you and I wouldn’t be annoyed right now.

 

[CDNRabbit]

Well definitely adding this to my list of issues for my next visit to the dealer in January.

 

[roybus14]

Update: So I reached out to Ford on their Twitter/X page. Their social media guy responded immediately and asked for my details of my issues and VIN info, which I gave.

They he replied back for me to take it to a dealer for service (which I’m dropping off tonight at a different dealer), and once it’s at the dealer, to reach back out so that they can escalate my issue to their Vehicle Support Team. I’m curious to see what the VST will do and/or how that impacts the results?

So we will see how all of this goes…. If the VST gets it done, I will update this thread as well as update as this thing continues on.

I have the initial bumper-to-bumper warranty and additional extended b2b warranty as well, so these issues are gonna get resolved either way. Just leaving bread crumbs by reaching out and keeping everything in writing…..

Happy New Year!!!!

 

[USKflt]

Update: So I reached out to Ford on their Twitter/X page. Their social media guy responded immediately and asked for my details of my issues and VIN info, which I gave.

They he replied back for me to take it to a dealer for service (which I’m dropping off tonight at a different dealer), and once it’s at the dealer, to reach back out so that they can escalate my issue to their Vehicle Support Team. I’m curious to see what the VST will do and/or how that impacts the results?

So we will see how all of this goes…. If the VST gets it done, I will update this thread as well as update as this thing continues on.

I have the initial bumper-to-bumper warranty and additional extended b2b warranty as well, so these issues are gonna get resolved either way. Just leaving bread crumbs by reaching out and keeping everything in writing…..

Happy New Year!!!!

They ever get you taken care of?