Expee17Max
Member
My wife and I purchased a CPO 2017 Expedition Max back on 12/7. On 12/8 I attempted to register the vehicle online. It allows me to go through the whole process of entering all the pertinent information and even asks me if this(2017 Expedition EL) is my vehicle. I create a password and then I'm greeted with a message stating:
1/9/2019 System error
https://owner.ford.com/tools/system-error.html 1/1
System error
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This has been happening everyday since 12/8/18. I've attempted this on my home pc, phone, work pc and from a friends pc. Normally this wouldn't be a big deal except my SYNC is out of date. My wife does a lot of work out of the vehicle and is having issues with her phone connecting, which i'm pretty certain is due to the outdated software in the truck. I tried updating it through WiFi but it reaches a certain point and then hangs up and won't go any further. Unfortunately without being able to register the device I'm unable to download the update for our vehicle to install it through usb.
We've contacted Ford multiple times regarding this issue and they have acknowledged that their site is experiencing issues and to try again later. Well It's been over a month now and nothing. Customer service offered to try to create an account on our behalf so we can get the update. NO GO. Their final solution is for us to go to a dealer and pay a service fee of approximately $55 for 1/2 hour to have the tech hook our vehicle to the computer to install the update. We have been very adamant with Ford that we will not pay for something that is offered for free on their website. They told us flat out that they would not reimburse us or cover the charge for an update at the dealership.
I don't understand why this is such an issue for a billion dollar company. First off, their website has been malfunctioning for at least a month now, which they are aware of but have yet to fix. Second, why should we have to pay for something that is free? And finally, why are they not able to just send me an update or create an account for me so I can download it myself?
I am not at all happy with Fords customer service. We paid tens of thousands of dollars for a used vehicle yet they want us to shell out more money for an update that is FREE! This is Bull$h!+. My wife was literally in tears today to the the point where she wants to return the vehicle and go back to her Honda.
Sorry for the rant, but I am extremely dissatisfied with Ford at the moment.
1/9/2019 System error
https://owner.ford.com/tools/system-error.html 1/1
System error
Sorry, we are unable to process your request at this time. Please try again later or .
Return to .
This has been happening everyday since 12/8/18. I've attempted this on my home pc, phone, work pc and from a friends pc. Normally this wouldn't be a big deal except my SYNC is out of date. My wife does a lot of work out of the vehicle and is having issues with her phone connecting, which i'm pretty certain is due to the outdated software in the truck. I tried updating it through WiFi but it reaches a certain point and then hangs up and won't go any further. Unfortunately without being able to register the device I'm unable to download the update for our vehicle to install it through usb.
We've contacted Ford multiple times regarding this issue and they have acknowledged that their site is experiencing issues and to try again later. Well It's been over a month now and nothing. Customer service offered to try to create an account on our behalf so we can get the update. NO GO. Their final solution is for us to go to a dealer and pay a service fee of approximately $55 for 1/2 hour to have the tech hook our vehicle to the computer to install the update. We have been very adamant with Ford that we will not pay for something that is offered for free on their website. They told us flat out that they would not reimburse us or cover the charge for an update at the dealership.
I don't understand why this is such an issue for a billion dollar company. First off, their website has been malfunctioning for at least a month now, which they are aware of but have yet to fix. Second, why should we have to pay for something that is free? And finally, why are they not able to just send me an update or create an account for me so I can download it myself?
I am not at all happy with Fords customer service. We paid tens of thousands of dollars for a used vehicle yet they want us to shell out more money for an update that is FREE! This is Bull$h!+. My wife was literally in tears today to the the point where she wants to return the vehicle and go back to her Honda.
Sorry for the rant, but I am extremely dissatisfied with Ford at the moment.