The recall vs quietly fixing if they get brought in and the dealer is open to loosing $ on the job thing has been a huge issue in the US Auto business since “dealers” were 3rd party businesses.
Not one “dealer” today wants warranty work. Its a loss of shop revenue over the $850 thermostat swaps, $2000 50,000 mile dealer service package of an oil change and car wash..
The dirtiest business today in the US is the Auto Group business Lithia, Auto Nation etc. They manipulate tech pay for entire regions, they manipulate perception of product availability, they manipulate regional pricing. They manipulate parts costs and shop costs for entire regions.
Any lawyer who grows a big enough pair could have the biggest monopoly lawsuit in American history going after Auto Groups.
You know what, I couldn't agree more with you! I have absolutely refused to buy from an AutoNation shop. to the extent that i will pay more and drive hours away to avoid them, and i certainly won't use their shops. My favorite Jeep dealership in CO was one that i used literally for over 20 years. when they sold out to AutoNation, they dumped all the staff that mattered. The quality of service went to the crapper within weeks. I was in the process of getting a leaking radiator swapped, when they claimed they never found a leak and actually claimed they didn't diagnose it, wanting more diagnosis fees because the original diagnosis was done by the mom and pop owners, but the scheduled repair was to be done by AutoNation. I ended up driving to another Jeep dealer about an hour away a couple weeks later and they took care of everything.
Not to mention their sales people, oh you're just looking, let me go get our sales manager and nearly prevent you from leaving the dealership as they ask you about your grand parents. I actually used to have decent luck with a Lithia Jeep shop, but it's funny, there's an Auto Nation Ford within about 10 minutes from me, never been there for anything more than parts. I drive about 45 minutes away for all of my service needs.