Rear Hatch Operation

[Atticus Mabrry]

I have a 2018 Expedition 302A Package. It is obviously equipped with the intelligent entry key...but will not unlock or open the rear hatch if you approach it with the key in your pocket and the car is locked. The dealership I took it to says this is normal and you have to touch one of the four door handles first to unlock it. If this is true, that seems extremely stupid on Fords part...I've driven significantly cheaper cars with the keyless system that can do this...anyone try this on theirs and can shed some light would be much appreciated!!

 

[scottdm]

There is a setting that can be adjusted in the menu to only unlock the driver's door remotely or to allow it to unlock all doors remotely. I suspect it is configured to only allow the driver's door to be unlocked remotely. Go to "Settings", "Advanced Settings", "Vehicle", "Locks" to change it to allow all doors to remotely unlock.

 

[Atticus Mabrry]

That setting is just for the remote and pushing the unlock button, and regardless, I have it set to All Doors and it still doesn't open. It will open if you double press the button on the remote, and also if you push the button in the cabin, or unlock the car first by pressing the unlock button on the remote...but that seems to defeat the purpose of "keyless entry" if you need to pull the key out to unlock it.

 

[aggiegrad05]

When I walk up to my locked vehicle with my keys in my pocket, I simply have to push the “open” button on the liftgate and the liftgate opens. I don’t have to unlock anything.

 

[Atticus Mabrry]

When I walk up to my locked vehicle with my keys in my pocket, I simply have to push the “open” button on the liftgate and the liftgate opens. I don’t have to unlock anything.

Thanks! I will discuss this with Ford more. Hope others can post that this is the case as well. I really hate the service that I have gotten so far...extremely dismissive about issues that are clearly a problem.

 

[dlcorbett]

Your not the only one. Ford service is far from great. Lincoln does so much better. Makes me wonder...

 

[Randy Schmidt]

When I walk up to my locked vehicle with my keys in my pocket, I simply have to push the “open” button on the liftgate and the liftgate opens. I don’t have to unlock anything.

Same ^

Max Platinum. Maybe it's a trim level thing, but I would hope not. That would be just stupid.

 

[Atticus Mabrry]

Same ^

Max Platinum. Maybe it's a trim level thing, but I would hope not. That would be just stupid.

That would be incredibly stupid! Seeing how 302A is not terribly far from Platinum anyway...I got it because I have three large breed dogs and didn't want the leather to scratch as easy.

 

[MostlyHarmless]

Works fine on my 302A, so it's definitely not trim related. I can walk up to my tailgate with the car locked, key in pocket and operate either the button on the tailgate or the foot operated sensor

Thanks

Mark

 

[Atticus Mabrry]

Speaking of which...my foot operated sensor doesn’t work either...now that your mention it!

 

[aggiegrad05]

I would definitely check your settings. Go to settings, advanced, vehicle settings, power liftgate… Make sure it is set to “on“.

 

[MostlyHarmless]

Speaking of which...my foot operated sensor doesn’t work either...now that your mention it!

The foot sensor is a whole other story - mine either works too well (deer on the other side of the road sneezes and my tailgate starts opening like it's possessed) or it doesn't work at all leaving me stood looking like a demented mime artist kicking under the fender.

Seems to be a fair weather device - works in perfect conditions, but is often truculent

Mark

 

[aggiegrad05]

(deer on the other side of the road sneezes and my tailgate starts opening like it's possessed) or it doesn't work at all leaving me stood looking like a demented mime artist kicking under the fender

Hahaha. Yep. My truck baaarely fits in my garage. So when I wiggle around the back to get something on the far side of the garage I have to be INCREDIBLY careful not to "wake it up", because if I do, it's going to open itself right into my garage door. That's a mistake I will only make once.

 

[Artie]

Speaking of which...my foot operated sensor doesn’t work either...now that your mention it!

Do you have the tow package? Mine works fine on the left side but not right and this is due to the tow package. The kicking motion you make may take some practice. I had difficulty with mine at first but now I can get it to work 100% of the time. I have had a few false deployments when changing diapers back there but it’s been a while for that.

 

[Atticus Mabrry]

Still nothing from Ford. Going back in next week. I had the service record pulled by management and the service department had wrote "unable to replicate" next to everything I mentioned...even clearly defective interior trim on the seat that was falling apart. Quite literally makes me sick that they are that ignorant. Ford should be ashamed! So for this second visit they say they are going to "look into it again"....YAY!

 

[gbosin]

After 2 days of ownership and the neighbors thinking we're doing the hokie pokie we finally got the foot sensor to work. I really don't know what we did but now it seems to work. I think it was after I read in the owners manual, a single kick.

 

[Sgt Darkness]

I have the same vehicle and I can open the hatch or window while the doors are locked. Hopefully the settings answer in earlier post got it operating correctly. As far as the foot operated sensor goes mine seems to work only when it wants to work. Instructions are in the manual and are very specific as to what position your foot needs to be in to operate it correctly. Left or right of the center hitch seems to be the correct location to open the hatch by your foot. If only it would work as instructed......

 

[Atticus Mabrry]

They fixed it! Some damn wiring harness. One problem down...

 

[Atticus Mabrry]

Scratch that. They fixed it...now none of the doors respond to unlock or lock commands from the remote or touching the handles...just the back hatch. NEVER AGAIN FORD! UNBELIEVABLE! Just wasted a whole day without the car and long round trip.

 

[99WhiteC5Coupe]

Scratch that. They fixed it...now none of the doors respond to unlock or lock commands from the remote or touching the handles...just the back hatch. NEVER AGAIN FORD! UNBELIEVABLE! Just wasted a whole day without the car and long round trip.

I wish you nothing but the best.

I bought a new 2015 Ford Expediton Limited 4x4 (and the Ford extended care premium warranty). The selling dealer’s service department has provided poor service (warranty and customer-pay). I have stopped going to that dealership and now am looking for another one, after trying a second Ford dealership that also provided poor service (customer-pay).

Ford has a problem with some of their authorized dealers providing poor service (I’m convinced Ford does nothing with their email surveys they send after service).

The poor service has caused me never to return to the selling dealer and to tell others about the poor service there, and made me hesitant to buy another Ford.

Let us know how things get resolved.