Rear Seat Entertainment

[Flexpy19]

Not sure if anyone else has experienced this issue, but the passenger side of my Expedition RSE system is not working. It sometimes does not turn on. Other times it will turn on, but the screen will roll or look scrambled. I have tried on multiple occasions to take it into my dealer for service, but the RSE manufacturer is another company (VOXX?) and my dealers' service team is unable to fix. I have asked the Ford service department to fix the system or replace it, but I have not been provided an answer as to what it will take to remedy the problem, other than Ford doesn't produce the unit and it is not an easy fix. I elevated the problem up to Ford "SUV Team" and they had provided me some type of priority code to give to my service team to get this fixed last year, yet after several attempts it doesn't seem to be able to be repaired. The vendor does not seem to want to send a replacement to the dealer. The dealer indicates that the vendor is trying to have the Ford technicians repair it, and the repair technicians are unable to find the problem. The vehicle has been sitting at the dealership for the past several days. Other than this issue I love my Expedition, hoping they can get this fixed.

 

[Vipersinu2]

See if u can get 2k refund.
The system is junk.
Buy a pair of google tv tablets

 

[5280tunage]

This was the only feature I didn't get and one I really wanted for the kids, but for $2k I figured I could buy some really nice tablet based systems.

Sorry you're experiencing the issues and the ****** service. Happening a lot lately. Just out of curiosity, have you tried unplugging all of the harnesses under the seat and plugging them back in? If it's intermittent it feels like possibly a connection issue, a crimped wire or loom, etc. Does it happen regardless of what position the seat is in (forward, back, up and down)? Especially since it's not happening to the other side, it's not going to be a control module issue. Also, I think the system is connected to the controls in the center console, could also try removing the control bezel and checking all connections in there.

 

[Bow512]

On my MIL’s Navi the passenger one was doing the same thing. If the power light lights up a reset may work. It didn’t seem to help hers after the first time, but I reset it 3 times and haven’t had an issue in a good while.

Just hold the power button down on the DRIVER side monitor until it restarts and then see if it works. Passenger side is just a monitor connected to the driver one. The “brains” of the RSE are on the driver unit.

 

[Big H]

The aftermarket set up is much better. I have WiFi TVs in mine and they have been great so far. They were 1/4 the price of factory and came with BT headphones and headrest mounts.


Sent from my iPhone using Tapatalk

 

[5280tunage]

Not sure if anyone else has experienced this issue, but the passenger side of my Expedition RSE system is not working. It sometimes does not turn on. Other times it will turn on, but the screen will roll or look scrambled. I have tried on multiple occasions to take it into my dealer for service, but the RSE manufacturer is another company (VOXX?) and my dealers' service team is unable to fix. I have asked the Ford service department to fix the system or replace it, but I have not been provided an answer as to what it will take to remedy the problem, other than Ford doesn't produce the unit and it is not an easy fix. I elevated the problem up to Ford "SUV Team" and they had provided me some type of priority code to give to my service team to get this fixed last year, yet after several attempts it doesn't seem to be able to be repaired. The vendor does not seem to want to send a replacement to the dealer. The dealer indicates that the vendor is trying to have the Ford technicians repair it, and the repair technicians are unable to find the problem. The vehicle has been sitting at the dealership for the past several days. Other than this issue I love my Expedition, hoping they can get this fixed.

BTW, who is the "SUV Team". I've been trying to work with Ford customer care on the rattling turbo issue for about 6 months now, still nowhere...They don't seem very eager to get anything done. curious if that team is any different. My state AG's office says it might be time to write to the board of directors at Ford, since my letter to Ford (they only accept snail mail letters, lol) has gone unanswered for about 6 weeks now.

 

[aggiegrad05]

Opinion Alert - Don’t get your ******* in a wad!

Aftemarket is absolutely the way to go. I got a VOXX system for $1500 installed and it has full streaming capability, i can control each tv from my phone and they come with an FM transmitter and BT headphones. The factory RSE is a big whiff in these vehicles.

(Yes, I know this is in no way helpful for the OP, but maybe someone else considering an Expi will read this thread and make the (correct) decision to forego the factory setup and go aftermarket).

 

[5280tunage]

Opinion Alert - Don’t get your ******* in a wad!

Aftemarket is absolutely the way to go. I got a VOXX system for $1500 installed and it has full streaming capability, i can control each tv from my phone and they come with an FM transmitter and BT headphones. The factory RSE is a big whiff in these vehicles.

(Yes, I know this is in no way helpful for the OP, but maybe someone else considering an Expi will read this thread and make the (correct) decision to forego the factory setup and go aftermarket).

That's super helpful feedback! No wad here, at least not from that

 

[aggiegrad05]

That's super helpful feedback! No wad here, at least not from that

These are the ones I have:

https://www.amazon.com/dp/B07PPXD55H/ref=cm_sw_r_cp_api_glt_fabc_JHG6GC5N8ECWVK4J0DYB

The ability to control them from my phone in the front seat is a game changer with my two boys that aren’t yet old enough to control them by themselves. And you can load all the “normal apps” you would on a FireStick, AppleTV, Roku, whatever (netflix, hbo, Disney+, etc)

 

[Big H]

Here’s the ones I have and that I sell on my store. Lemme know if you like them and I’ll send you a $20 off coupon for a set or $10 for a single unit. Comes with everything; headrest mount and headphones, direct wire or Cig adapter.

https://justedeals.com/collections/...bluetooth-usb-sd-hdmi-fm-mirror-link-miracast








Sent from my iPhone using Tapatalk