Stuck on the side of the road with transmission leak, any suggestions?

[Artie]

I really hate how everything is blamed on covid but I don't think anything foreign or domestic is safe right now. I know your Nav was pre-covid but the service, support, and parts are all still affected by covid. I think its a crappy excuse but its facts of life. I have issues with equipment we sell that is foreign and domestic, some companies suck at taking care of the end user and some are good. I've been dealing with one manufacturer (just sent the VP and email actually) that has been terrible to work with, I've been dealing with the issue for 6 months now and they can't get it resolved. Their entire sales and support staff changed during covid and now they are terrible to work with. I can only imagine that the same garbage is happening everywhere right now.

While its very unfortunate, when you were getting quick quality service you were liking your Nav pretty good. Once the quick and quality service disappeared its no longer so fun. I know you picked up a yota and I hope you have better luck there! My FIL's Highlander has been to the shop more than all my vehicles combined and they hardly use the highlander. I mean one time they picked it up and the guy told them he didn't know if he got the issue fixed and to come back if it was still doing it. They didn't make it home before turning around. I don't know that you are safe with any manufacturer right now.

I think Covid plays a role, but not the virus itself… instead, the response to it. To to be completely honest, Covid has become the excuse to hide the decades of poor decisions made by leadership exporting manufacturing overseas and letting labor unions make demands that have pushed domestic automakers to more aggressive cost saving strategies. This coupled with ever tightening CAFE standards also forcing auto makers to ditch reliability in search of better MPG. We have had the honor of watching the worlds most dominant automotive powerhouse to be completely destroyed and turned into a shell of itself.

I did purchase a Toyota, a 2021 Land Cruiser. These are built to completely different standards than the rest of the Toyota line as they have to meet standards for use for governments and the UN. The quality is undoubtedly there and I’m impressed every time I get behind the wheel, it helps that we put a Highlander’s coat worth of modifications on it. However, we also just out a deposit down on a Toyota Sienna, I am very apprehensive about this purchase but when compared to the other options in this class we made the best buying decision. We wanted an AWD model and the only other manufacturer that builds a AWD mini van is Chrysler… need I say more on that decision, not exactly a Sophie’s choice.

 

[Artie]

Update 1/9

Got a call from Lincoln Concierge from the individual that’s been helping me. Her constant phone contact and updates has been so greatly appreciated throughout this process.

Vehicle should be picked up today and transferred to the local Ford dealership. This particular dealerships reviews for their service department make it sound like Mos Eisley… a wretched hive of scum and villainy. Let’s just say my confidence is still low.

Also, the Concierge had not received my text messages I sent her earlier today which is troubling. I have no email address for her, only this text message contact and a phone number with extension. I’d prefer to have some texts so I have everything in writing.

Also, no decision on them buying this thing back. I already know the answer but I can help but to hold out hope.

 

[Artie]

Update 1/10

It appears my Navigator has been picked up by transport and is in the move. The ability to track via the Lincoln app is really handy since my Lincoln concierge contact has stopped returning my calls… I’ve called twice and left voicemails asking for updates on buy back, rental car, and concerns over the abysmal reviews on the service center the car is being towed to.

The vehicle spent the night at the most sketchy location in Spartanburg, SC… someone would be doing me a favor if they decided to strip it for parts and leave the carcass by the train tracks. Unfortunately, I do not believe I am lucky enough to be so easily relieved from this anchor of annoyance I’ve been dragging around for nye on 26 days and counting.

 

[Artie]

Update 1/13

Vehicle arrived to local dealership one day late. I called and spoke with service manager and told him the story of what the car was doing just before it starting puking fluid and brought him up to speed on the other issues the vehicle exhibited during all 4x4 modes.

He stated it’s already on the lift and being looked at. I asked about transmission part availability and he said some stuff is available and some stuff is on “galactic backorder”.

At 27 days without a vehicle Lincoln has graciously approved a rental for 10 days with approval required for every day after that.

 

[Calidad]

A buddy many yrs ago had a similar issue. Finally after years of puking transmission fluid an old grizzled guy in a dealer shop asked if anyone had ever checked the cooler to see if it was blocked. Yup faulty cooler right from the factory. He had that Explorer another 8 yrs no issues probably had 300,000 on it when he sold it

 

[99WhiteC5Coupe]

Update 1/13

Vehicle arrived to local dealership one day late. I called and spoke with service manager and told him the story of what the car was doing just before it starting puking fluid and brought him up to speed on the other issues the vehicle exhibited during all 4x4 modes.

He stated it’s already on the lift and being looked at. I asked about transmission part availability and he said some stuff is available and some stuff is on “galactic backorder”.

At 27 days without a vehicle Lincoln has graciously approved a rental for 10 days with approval required for every day after that.

Today is day 69 that my Expedition has been parked at my authorized Ford dealer, awaiting a national back-ordered steering gear part.

It has also been under a potential fire HVAC safety recall since August 2022, with parts initially projected to be available by March 2023. Recently Ford extended the parts availability time until June 2023.

I’m convinced that Ford and its dealers have little or no concern for their customers.

I wish you nothing but good luck - but have a feeling you are going to get more frustrated like I am.

 

[ManUpOrShutUp]

I then had to return it after 10-days, and the dealer provided a 2016 Ford Focus with 103,000 miles on it - and the interior reeks of smoke.

When I bought my truck I had a bunch of problems day 1 and so I spent quite a bit of time at the dealership over the first couple weeks. Every day I saw the elderly woman from the cashier's office go out to the lot and sit in the same loaner to have a smoke. When I finally got fed up enough about the return trips to demand that they keep the truck and give me a loaner, the only one available (4-5 on the lot, but only 1 available to me) was the same one that woman had been smoking in multiple times per day every day for who knows how many years. (p.s. Every loaner, including that one, had multiple stickers in and on the vehicle saying "No smoking" and threatening a fee if you did so.)

 

[Calidad]

When I bought my truck I had a bunch of problems day 1 and so I spent quite a bit of time at the dealership over the first couple weeks. Every day I saw the elderly woman from the cashier's office go out to the lot and sit in the same loaner to have a smoke. When I finally got fed up enough about the return trips to demand that they keep the truck and give me a loaner, the only one available (4-5 on the lot, but only 1 available to me) was the same one that woman had been smoking in multiple times per day every day for who knows how many years. (p.s. Every loaner, including that one, had multiple stickers in and on the vehicle saying "No smoking" and threatening a fee if you did so.)

Thats just a trash 3rd party dealer and example why the dealer model needs to go away.

 

[Artie]

Today is day 69 that my Expedition has been parked at my authorized Ford dealer, awaiting a national back-ordered steering gear part.

It has also been under a potential fire HVAC safety recall since August 2022, with parts initially projected to be available by March 2023. Recently Ford extended the parts availability time until June 2023.

I’m convinced that Ford and its dealers have little or no concern for their customers.

I wish you nothing but good luck - but have a feeling you are going to get more frustrated like I am.

Every day that goes by I’m leaning more and more to this realization.

It’s unacceptable and we have zero recourse m. It’s literally a ‘bend over and take it” scenario.

 

[JExpedition07]

WOW

 

[99WhiteC5Coupe]

Every day that goes by I’m leaning more and more to this realization.

It’s unacceptable and we have zero recourse m. It’s literally a ‘bend over and take it” scenario.

You’re right - there is no recourse.

Last night the dealer called and my Expedition was ready - I picked it up this AM. It took 72 days for repair, due to the back-ordered part situation.

Last year, it took the same Ford dealer 51 days to repair my transmission due to the parts shortage.

Over a 12-month period, my Expedition was out-of-service awaiting repair at a Ford dealer for 123 days (one-third of a year).

I wish you luck on your wait fo repair. Keep us updated.

 

[5280tunage]

@99WhiteC5Coupe Not to mention that the entire time it was out of commission, you're still paying for it, paying for insurance, paying for plates, etc. Good thing our government agencies are out there watching out for consumers these days.

 

[99WhiteC5Coupe]

@99WhiteC5Coupe Not to mention that the entire time it was out of commission, you're still paying for it, paying for insurance, paying for plates, etc. Good thing our government agencies are out there watching out for consumers these days.

And I couldn't use my Sirius / XM subscription too.

 

[Artie]

Update 1/18/2023

Heard from ford dealer today. They can not find anything wrong. Days of driving and reviewing ECU data leaves them to believe it was overfilled at the dealership who has been doing my service. The same one who had performed warranty repairs, oil change and a 65k miler service the day before it left us stranded. I have not spoken with that dealership since the day we broke down and on that day they were incredibly defensive as if I were blaming them for my situation. I had called them to see if it were possible to put fluid in it, not blame them for anything.

Idk what I should do next. Pointing fingers will go no where, unfortunately. I lost 3 days of a vacation and have been without a vehicle for over a month.

They are going to clear me to get it tomorrow, I need to find a ride there to pick it up. Since they are a Ford dealership and not Lincoln my paid service for extended pick up and delivery isn’t an option.

I can not wait to be free of this burdensome vehicle and neerdowell company.

 

[Rossue]

@99WhiteC5Coupe Not to mention that the entire time it was out of commission, you're still paying for it, paying for insurance, paying for plates, etc. Good thing our government agencies are out there watching out for consumers these days.

Good Lord!

 

[99WhiteC5Coupe]

Good Lord!

Ironically, the steering gear part is still on national back-order.

Early in the process, I requested that the service advisor have the parts department check the Ford national parts locator. She later told me that they could not get one.

Eventually, I went higher in the dealership management. The service advisor, and the parts and service mangers were of no help. I insisted that the parts locator be used in an attempt to find one, and a new steering gear was located at a dealership across the country.

Since my car was out-of-service, Ford has a program to pay the freight shipping for a part not available and the dealership group management official directed the parts manager to find the part and have Ford pay for the shipping. A dealership that had the part in stock but not for a customer, agreed to “sell” the part to my dealer, and ship it (with my dealer being reimbursed by Ford).

All it took was a little effort on behalf of my dealership, which was sorely lacking by their employees until I went higher in the dealership to complain.

 

[Artie]

1/23/23 update:

Picked up from dealership today, customer service was non existent. No eye contact, too busy walking to someone else to tell me anything, shows me the window where to get my key and that was that.

Open door to vehicle to find mud, grease, and idk what on the floor, rocker, door panels and steering wheel. I wiped the wheel off with a hand sanitizer wiper and it was black. Effing disgusting. Chestatee Ford should be ashamed to let a vehicle leave like this. I’m sure they will just say it was like that when it arrived and it’s the tow truck driver who did it… whatever.

I called to speak with my Lincoln rep, she was “unavailable” so I had to let someone else know about the condition of my vehicle. Of course it’s not her fault and my desire to lay into someone was kept at bay but they need to know this is the attention one of their owners receives. She said my regular rep will call me back in 2 days with a “good faith offer” to “make it right”. Unless it’s a Time Machine to allow me to go back and not buy this pos then I really don’t care.

I’ve inquired about getting refunded for the extended pick up and delivery service I paid for when I bought, my local Lincoln dealer lost their Lincoln status and there isn’t a dealer that will honor that agreement. I’ve also inquired about how get bought out of the remaining extended service plan and warranty when I unload this pos next month.

There are currently 5 transmission related threads on the front page… Ford quality.

 

[99WhiteC5Coupe]

1/23/23 update:

Picked up from dealership today, customer service was non existent. No eye contact, too busy walking to someone else to tell me anything, shows me the window where to get my key and that was that.

Open door to vehicle to find mud, grease, and idk what on the floor, rocker, door panels and steering wheel. I wiped the wheel off with a hand sanitizer wiper and it was black. Effing disgusting. Chestatee Ford should be ashamed to let a vehicle leave like this. I’m sure they will just say it was like that when it arrived and it’s the tow truck driver who did it… whatever.

I called to speak with my Lincoln rep, she was “unavailable” so I had to let someone else know about the condition of my vehicle. Of course it’s not her fault and my desire to lay into someone was kept at bay but they need to know this is the attention one of their owners receives. She said my regular rep will call me back in 2 days with a “good faith offer” to “make it right”. Unless it’s a Time Machine to allow me to go back and not buy this pos then I really don’t care.

I’ve inquired about getting refunded for the extended pick up and delivery service I paid for when I bought, my local Lincoln dealer lost their Lincoln status and there isn’t a dealer that will honor that agreement. I’ve also inquired about how get bought out of the remaining extended service plan and warranty when I unload this pos next month.

There are currently 5 transmission related threads on the front page… Ford quality.

Sorry to hear all the problems you encountered. Poor service from Ford dealerships seems to be the rule, rather than the exception.

I picked up my Expedition last week, after waiting for 72 days to have the steering gear replaced. I noticed the right, outside mirror housing was out of position.

Closer examination revealed the assembly was broken, and the power-fold feature rotated the mirror housing forward (pointing to the front of the vehicle). The service advisor quickly agreed someone must have “bumped” the mirror (although there was no signs of damage visible such as being stuck by another vehicle).

A new mirror assembly is now on order and the dealer said they would replace it at no cost.

Although pleasant, the service writer - a young female, did not know how to close-out the service invoice when I picked up my vehicle and had to pay the $100 deductible. She had to ask one of the other service employees to assist her.

I can’t wait to leave it again for repair.......

 

[Artie]

Sorry to hear all the problems you encountered. Poor service from Ford dealerships seems to be the rule, rather than the exception.

I picked up my Expedition last week, after waiting for 72 days to have the steering gear replaced. I noticed the right, outside mirror housing was out of position.

Closer examination revealed the assembly was broken, and the power-fold feature rotated the mirror housing forward (pointing to the front of the vehicle). The service advisor quickly agreed someone must have “bumped” the mirror (although there was no signs of damage visible such as being stuck by another vehicle).

A new mirror assembly is now on order and the dealer said they would replace it at no cost.

Although pleasant, the service writer - a young female, did not know how to close-out the service invoice when I picked up my vehicle and had to pay the $100 deductible. She had to ask one of the other service employees to assist her.

I can’t wait to leave it again for repair.......

Oh man… there’s just nothing to say other than I can relate.

Nobody will take care of your stuff like you will but they could make a half as* attempt at least.

 

[Artie]

Latest update:

I’m finally free of the albatross. Last step is getting the remainder of the extended warranty and ESP refunded.

We were able to track down a 2023 Sienna Platinum AWD. Yeah, it’s a minivan but it’s also a Toyota… our second Toyota and based on our ownership of our Land Cruiser we feel a lot better about not worrying about breaking down.

We will never own another Ford product or will we even rent one.

Good luck y’all!