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Pretty common. They didn't get it stuck. And its not damaged. Just stuck.I must be misreading something, they are saying you have to pay for the damage they caused???
Pretty common. They didn't get it stuck. And its not damaged. Just stuck.
Shops, especially dealerships always tell the customer at drop off of the difficulty of the spark plug replacement. Even if they forgot to tell him, they cover their butt, with a bulletin from Ford that spells out the risk. It sucks, but they more than likely will not be held responsible. And no his vehicle is not drivable, it would have to be towed to another shop, or home. It's sad, but a way of life.
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Only one is "unextractable". The other 3 are out. Only 4 were attempted so far (by the OPs posts). There are ways to extract even those "unextractable" plugs without pulling the head. And even then, popping a head off, working the plug out, then laying the head back in place does not cost nearly $4000. Beside the head gasket, there are no new parts so its all labor, and should be around $300-$500.He said they “Broke 3 of 4”
That means they are responsible for getting it back in working order no matter the cost.
If they were just stuck he would get his truck back in the same functional (granted with a miss) form that he DROVE the truck in with. And he would certainly not owe them the full amount quoted as they did not complete the job.
Now if I am understanding correctly the truck is not even drivable with 4 broken spark plugs 3 of which they can’t remove.
Unless I am reading something wrong. The dealers mechanic screwed it up. They ARE responsible.
If the mechanic backed it into a garage door or it fell off a lift while they were doing a simple oil change would they not be responsible?