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    Sync/BT randomly stops playing music

    Hey Bear5oh, I'm happy to help! Which SYNC system do you have? How long have you had this problem? Joy
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    Phone keeps disconnecting!

    Hey everyone! Sit tight and keep periodically checking your Owner.Ford.com accounts for a new SYNC update. I don't have an ETA, but my sources tell me soon. :) Rebecca
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    Phone keeps disconnecting!

    Hey iamhollyb, Have you tried performing a master reset? The instructions can be found in the link above Rebecca provided. Whitney
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    Phone keeps disconnecting!

    Hi iamhollyb, I agree with stamp11127 about rebooting your phone. Also make sure to delete any other device you have paired to MyFord Touch. Here's a link to a few troubleshooting tips: Troubleshooting Tips For SYNC With MyFord Touch | SYNC Help |Official Ford Owner Site If those don't...
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    Phone disconnects

    I see that rebooting your phone did the trick! Holler (on either forum) if you have any other questions. Rebecca
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    Phone disconnects

    Thanks! If you go into the Bluetooth options in your phone, select the gear next to SYNC (at least that's how it shows in my LG G3), does MEDIA AUDIO have a check mark in the box? Also, have you made any changes to where your music is stored on your phone? Rebecca
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    Phone disconnects

    Hi dlcorbett, I'd like to help with this but first I need a little more information from you. What phone do you have, and are you attempting Bluetooth audio or USB? Which SYNC system do you have: How to identify your SYNC version | Official Ford Owner Site Let me know and we can walk...
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    3rd Gen MyFordTouch/Sync?

    Hi GeezingInVA, I cannot speculate on when exactly it'll be available on the Expedition, but all North American vehicle lines will have SYNC 3 by the end of 2016. :)
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    Sync updates?

    This page provides information about updating the navigation maps: https://owner.ford.com/how-tos/sync-technology/myford-touch/driving-and-directions/updating-your-navigation-system-map.html You'll also see information about map updates on page 121 of your Navigation Supplement, which can be...
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    Sync updates?

    Hi FisherPete, Like dmercer3 mentioned, Ford periodically provides software updates for the SYNC system through your account at: www.support.ford.com These updates do not include improvements to navigation map content. Map updates are handled by a company called HERE. Check to see if an...
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    Official Ford IVT Representative

    Hey everyone, What’s better than one In-Vehicle Technology representative on this forum? You guessed it; two! :) Rebecca and Kim are the official Ford representatives that will be handling inquiries regarding SYNC, MyFord/Lincoln Touch, navigation, and SYNC 3! If you’re not sure what SYNC...
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    The Official Ford Customer Service “Out of the Office” Thread

    Hey Ford Fans, I’ll be out of the office tomorrow enjoying some delicious turkey with my family! I hope you all have a great Thanksgiving. I’ll be back Monday to answer any questions you might have. Until then, enjoy the Holiday! :) Kim
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    My sync is the worst

    Have you attempted to perform the master reset that I recommended earlier? Since you're already running the latest software, I think this is a good next step. Kim
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    My sync is the worst

    No worries, FordandPolaris. Thanks for letting me jump in and clarify. You know where to find me if you have any questions about SYNC in the future :). You’re welcome, steveg_nh. Hey 6K-Watts, I’m not able to speculate on future product plans for Ford, but I encourage you to post product...
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    My sync is the worst

    Hi steveg_nh, The navigation maps can't be updated through a WiFi connection. If you're interested in getting new maps, go to: GPS Navigation System | HERE | Navigation.com and select the make, model, and year of the vehicle. If an update is available for that vehicle, the website will...
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    My sync is the worst

    Hi Ajfb004, steveg_nh and FordandPolaris had a great suggestion. Check to see if an update is available for SYNC. Go to: SYNC Technology | SYNC Support | Ford.com and create an account (if you haven't already done so). Once you're logged in, click UPDATE SYNC SOFTWARE on the right side of...
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    Factory Radio Software Update?

    Good eye, Matt. I completely missed that it was an '07. :facepalm: tommyday, Since you don't have SYNC, you must be speaking about updating your maps. In that case, you can find out what is available for your vehicle by visiting: GPS Navigation System | HERE | Navigation.com It looks like...
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    Factory Radio Software Update?

    Hi tommyday, tojohnso is correct; you can go to our website: SYNC Technology | SYNC Support | Ford.com to check if a software update is available for your vehicle. Some updates are available as an instant download, and some are only available at the dealership. I'm happy to check for you...
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    Official Ford IVT Representative

    Hi everyone, My name is Kim. I wanted to let everyone know that I will now be monitoring this forum as the Ford In-Vehicle Technology representative. We're switching some things around in my department, but I'll still be working closely with Antonio. Let me know if you have any questions...
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    Help with Navigation issue for 2007 Ford Expy

    Hi xcessiv4c, You may need to visit a Ford-certified dealership for further assistance. I would advise against the further use of third-party, unlicensed databases as they are not warranted to guarantee any certain level of performance once inserted. The $5 price tag can be pretty attractive...
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    2012 Expedition Entertainment system problem

    Hi Tim, My associate Todd might be able to assist you with that. You can PM him here: http://www.expeditionforum.com/private.php?do=newpm&u=37046 Antonio
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    "No GPS" showing up on Navigation screen

    Hi Lloydhowse, I wanted to build off of RI-Matt's comment, which is completely accurate - obstructions can take many different forms when dealing with GPS antennae issues. The first thing I would seek to accomplish would be to ensure this isn't just some software hiccup. PM your VIN over and...
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    The Official Ford Customer Service “Out of the Office” Thread

    Out of office for 2013-2014 New Years Day Hi folks, I will be out of the office tomorrow, January 1st. I will be back in on Thursday, January 2nd. Have a safe and happy New Year! Antonio
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    Official Ford IVT Representative

    Hi Canadian Expy, Perhaps I can change her mind? Is she experiencing any technical troubles specifically? I can offer some troubleshooting assistance to either get the system working or connect you with other helpful resources. :) Please let me know! Antonio
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    Sync - 2012 text date problem

    Hi FisherPete, Unless you've been texting Marty McFly and Doc Brown, your phone might have encountered a communication error with SYNC. ;) A lot of these sort of errors can be resolved by removing the phone battery for a minute, clearing out your Bluetooth device histories on the phone/SYNC...

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