I have a 2021 Expedition Max. When talking on the phone via Bluetooth, the sounds sporadically goes "robotic" and I have to turn the Bluetooth off. The dealer has replaced the ASIM and ran updates yet it continues to happen. My IPhone 11 even broke and I replaced it with a 13 and it continues to happen. sometimes the touchscreen doesn't respond either (ie I ended a call on my phone but it wouldn't end on the screen. I was able to use the phone, with Bluetooth off, but the screen continues to show my previous call and was "frozen" until I turned the car off). It's been to the dealer 6x and today they suggested I buy a new phone - except my phone is new. Any ideas/thoughts?