2015 Transmission Failure

[99WhiteC5Coupe]

I have a 2015 Ford Expedition Limited 4x4 - purchased new and never wrecked. Although it has the HD towing package, I have never towed with it or carried heavy cargo. The vehicle has been used strictly as a passenger vehicle.

At 75,*** miles - I had the transmission fluid and filter changed at my Ford dealer (not a flush). The vehicle has been maintained meticulously by me - or at the Ford dealer.

At 92,*** miles - the vehicle began jerking and shuddering when driving in 2WD at a constant speed, and then trying to accelerate gently, or when driving up a grade.

Today I took it to the Ford dealer for an appointment, and the technician drove the vehicle to diagnose my complaint. While the technician was driving it, the transmission locked-up and went to limp-mode.

Based upon transmission codes set (I don’t know the codes), the technician said a new transmission would have to be installed. I left the vehicle and it will be ordered.

I have the Ford Premium Care extended warranty, so a $6,000+ repair will cost me a $100 deductible - and the dealer will supply a rental beginning Monday (part of the warranty coverage).

Although the vehicle will be repaired, I’m disappointed with the transmission failure - especially given the vehicles usage and prior transmission maintenance.

Anyone else had this type of transmission failure? Any thoughts?

 

[BMW2FORD]

Man, sorry to hear that. Those transmissions usually last a very long time, even when used pretty hard. Its tough when you feel a shudder from an auto trans and not knowing what faults the technician was able to see. Could be something simple but most likely not if that well maintained. If it had metal throughout the fluid and faults (just speculating) it might be best they went the route of a new transmission knowing you had the extended care so it doesn't return and good for several thousand miles more. Fixing automatics is a very interesting art. Sometimes it may only have one fault and seem simple but when you get inside the case could be damaged or cracked and then a whole unit is needed. Its tough to tell but think you just got the short end of the stick on this trans and luckily had coverage and should be good for a long time after this. Check with the dealer if there is a parts Warranty on the trans after its replaced. Some manufacturers do offer a 1 or 2 year unlimited mileage parts Warranty and hopefully that gives some piece of mind.

 

[99WhiteC5Coupe]

Man, sorry to hear that. Those transmissions usually last a very long time, even when used pretty hard. Its tough when you feel a shudder from an auto trans and not knowing what faults the technician was able to see. Could be something simple but most likely not if that well maintained. If it had metal throughout the fluid and faults (just speculating) it might be best they went the route of a new transmission knowing you had the extended care so it doesn't return and good for several thousand miles more. Fixing automatics is a very interesting art. Sometimes it may only have one fault and seem simple but when you get inside the case could be damaged or cracked and then a whole unit is needed. Its tough to tell but think you just got the short end of the stick on this trans and luckily had coverage and should be good for a long time after this. Check with the dealer if there is a parts Warranty on the trans after its replaced. Some manufacturers do offer a 1 or 2 year unlimited mileage parts Warranty and hopefully that gives some piece of mind.

The technician came out and spoke with me after he drove it and retrieved the transmission codes (and the transmission locked-up on him). He said the codes indicated a “total failure”. He also said transmission would be replaced as a new assembly, and not rebuilt.

I’ve never had an automatic transmission fail, and especially one that was rated to tow 9,000 pounds (but was never used to tow).

Since I have used the vehicle for passenger use, and even had the transmission fluid and filter change early at the dealership, I was very frustrated with the failure.

At least I’ll end up with a new transmission for $100, due to the extended warranty I had purchased. I will talk to them about any warranty included with the new unit. I have seen advertising for GM (and maybe Ford?) that they cover the new transmissions for 3-years or 36,000 miles.

 

[Trainmaster]

Very unusual, White. It's a robust transmission. But things do fail. Just luck sometimes.

 

[99WhiteC5Coupe]

Very unusual, White. It's a robust transmission. But things do fail. Just luck sometimes.

Since new, the transmission shifted very smoothly - probably the smoothest shifting automatic transmission I have ever had in a vehicle.

It took 8 days to get the vehicle into the dealership for the first available appointment. I continued to drive the vehicle locally.

Several days before it began the shuddering, I noticed a slightly rough shift up and down between 4th and 5th gear while in 2WD - which I thought was temporary. It wasn’t.

Ironically, the transmission failed and went into limp mode while the technician was driving it. At least I wasn’t stranded prior to the appointment, especially with my grandchildren.

 

[Dustin Gebhardt]

As others have said, and I hate to offer no real solution, but these transmissions are generally very sound. I picked up my '07 in April 2017 when the odometer had 218,000 miles on it. The shifting was poor, so I sent in a sample to Blackstone when I changed the fluid and filter. The report showed that this appeared to be the original factory fill. Over the next couple of months I changed the fluid again and again, each time showing a drop in the metals by roughly 33% and a greatly improved shift. I've done roughly 5 or 6 fluid changes (plus filter) over the past 5 years and this abused transmission is purring like a kitten (knock on wood). Wear metals are back to normal, although it's hard to say what damage may have been done by the abrasive metals prior to 2017.

 

[Old Guy]

Hey, if you have the warranty, and they are paying for it, don't kick about it. I bought a new Torino back in 1969. In 1972, with 51K miles it refused to do anything but locked up in 2nd gear. Of course, the warranty was over by a month. The dealer fixed it under warranty. Yes, I did have the fluids changed at teh service interval, as my cousin owned a transmission shop. He was surprised as the tranny was a C6 which were thought of a bulletproof. They are made by people....

 

[MrTommy]

Ironically, the transmission failed and went into limp mode while the technician was driving it.

Now that's unusual. What usually happens is that whatever your complaint, it doesn't rear its ugly head when a tech is driving it.

 

[99WhiteC5Coupe]

Now that's unusual. What usually happens is that whatever your complaint, it doesn't rear its ugly head when a tech is driving it.

I had to wait 8 days to get the vehicle in. When I took it in, I explained what it was doing to the service advisor.

He asked if I’d ride with the technician, if the he was unable to feel the shuddering. I said yes, and waited in the customer lounge.

The technician came to speak with me in about 45 minutes, and told there was “bad news” - that he drove it and it failed while driving (and went to limp mode).

No “unable to duplicate” on this visit.

 

[Herby]

How often has the transmission been changed prior to the failure? I have a 2007 Expedition and recommended fluid changes are at 20k miles.

 

[99WhiteC5Coupe]

How often has the transmission been changed prior to the failure? I have a 2007 Expedition and recommended fluid changes are at 20k miles.

I purchased it new and at 75,000 miles - I had the Ford dealer changed the fluid and filter (not a flush). The vehicle is used for passenger use (no towing) and often driven at moderate speeds for some distance (vs. stop-and-go driving). The owner’s manual states the change interval is 150,000 miles.

 

[99WhiteC5Coupe]

Update: Now in the middle of week five since the failure was diagnosed and work began on my vehicle at the Ford dealer. The parts are on backorder with no estimate of when they will arrive.

I left two voice messages for my service advisor on separate days, requesting an update. The best he could do was send me a text today stating the parts are on back order.

 

[ManUpOrShutUp]

Update: Now in the middle of week five since the failure was diagnosed and work began on my vehicle at the Ford dealer. The parts are on backorder with no estimate of when they will arrive.

I left two voice messages for my service advisor on separate days, requesting an update. The best he could do was send me a text today stating the parts are on back order.

S**tty, but at least you have the loaner at their expense. That would kill me though since I need my Expedition for the dogs, hauling for work, etc.

 

[99WhiteC5Coupe]

S**tty, but at least you have the loaner at their expense. That would kill me though since I need my Expedition for the dogs, hauling for work, etc.

Yes - I use my Expedition daily, with multiple passengers.

My loaner (being paid for by my Ford service contract) is a Ford Fusion 4-door. They are small and sit too low to the ground for me. But it runs and drives.

 

[5x10]

I had a 2016 with about 75k miles on it, tranny Broke , cost 5k to replace
traded In it for an Escalade

 

[99WhiteC5Coupe]

I had a 2016 with about 75k miles on it, tranny Broke , cost 5k to replace
traded In it for an Escalade

Today begins week six of my Expedition on the lift at the Ford dealer, waiting on back-ordered transmission parts.

Once repaired, I will begin the process of looking for a new SUV. It will not be a Ford or Lincoln.

 

[Langer]

Today begins week six of my Expedition on the lift at the Ford dealer, waiting on back-ordered transmission parts.

Once repaired, I will begin the process of looking for a new SUV. It will not be a Ford or Lincoln.

Man, you’ve had a tough go with this gen 3.5 Expedition, too. I’m beginning to think they may suck. I’m already a new engine and turbo deep before 100,000 miles.

 

[99WhiteC5Coupe]

Man, you’ve had a tough go with this gen 3.5 Expedition, too. I’m beginning to think they may suck. I’m already a new engine and turbo deep before 100,000 miles.

Yes - and what is frustrating is that I bought it new, take meticulous care of it, and always have it serviced at the Ford dealer (I can no longer do mechanical work due to several major surgeries). I also have recommended service done prior to the mileage / time limits. I even purchase only top-tier fuel, no gas from the “cheap places”.

Although the vehicle has the HD towing package, I have never connected a trailer or hauled heavy cargo. The vehicle has been strictly used for passenger use and grocery-store trips.

A new engine and turbos would be frustrating.

 

[Andy Rubalcaba]

how incredibly unlucky, I would have thrown some lucas trans fix in there immediately when the shuttering started but that's all in the past now. thank goodness you had that warranty coverage!

 

[99WhiteC5Coupe]

Update:

My Expedtion was returned by the dealer on Thursday evening. It took 42 days (six weeks) to repair it after the transmission failed while the dealer technician was test driving it. The delay was caused by the failure of Ford to provide service parts in a timely manner.

In addition to the transmission rebuild, the dealer replaced the 4WD vacuum check-valve (not the vacuum solenoid), and also a coil pack on cylinder two (as it had a stored code for a misfire).

I had a Ford Fusion sedan as a rental from the dealer for 39 days. My Ford Premium extended service plan paid for all the repairs and the 39-days of rental, costing me a $100 deductible + tax.

I was originally told by the dealer the transmission would be replaced with a new unit, but then was told Ford warranty insisted the transmission be torn-down, inspected and rebuilt.