Ordered 2024, scratch at delivery. Wait for 2025?

[kr1stee]

Ordered a 2024 in February. Arrived on May 22nd per the tracking, never received a call. I called yesterday, June 3rd, to check on when I could expect to pick it up because I need to sell my current vehicle. I was told they found a scratch and it was at a body shop to get repainted. Didn’t offer me any other options other than canceling the order. They said the scratch is deep and about 2 inches long on the right rear panel above the tire. I know it happens sometimes but it still bothers me.

Next day and I still don’t have a time frame on when it will be ready or what kind of warranty will come with the work done. They can’t even give me the exact date they brought it over there.

I’m starting to feel like I don’t want the car anymore because it doesn’t feel like a brand new car now and for $70,000+ I expect no work needed to be done before I even get to drive it.

We have limited dealerships in Alaska and if I order another one or a different vehicle I’m looking at 4-6 months. Starting to think I should just wait for the 2025 models to come out or order a Yukon.

 

[Rob6805]

I'd want to see a pic of the scratch and get details of exactly what they needed to do to repair. It had to have been bad enough to involve the body shop. If it were me I wouldn't want it unless they offered a decent discount.

 

[99WhiteC5Coupe]

Ordered a 2024 in February. Arrived on May 22nd per the tracking, never received a call. I called yesterday, June 3rd, to check on when I could expect to pick it up because I need to sell my current vehicle. I was told they found a scratch and it was at a body shop to get repainted. Didn’t offer me any other options other than canceling the order. They said the scratch is deep and about 2 inches long on the right rear panel above the tire. I know it happens sometimes but it still bothers me.

Next day and I still don’t have a time frame on when it will be ready or what kind of warranty will come with the work done. They can’t even give me the exact date they brought it over there.

I’m starting to feel like I don’t want the car anymore because it doesn’t feel like a brand new car now and for $70,000+ I expect no work needed to be done before I even get to drive it.

We have limited dealerships in Alaska and if I order another one or a different vehicle I’m looking at 4-6 months. Starting to think I should just wait for the 2025 models to come out or order a Yukon.

The dealership received the vehicle, didn’t notify you, found a deep scratch and sent the vehicle to a body shop - and didn’t tell you until you called and asked?

I think the dealership was trying to hide the defect damage from you.

I’d go somewhere else. I know you say dealerships are limited - but I’d never spend a lot of money on a new vehicle that had been damaged and repaired (and the dealership was not upfront with you until you called and asked).

 

[kr1stee]

The dealership received the vehicle, didn’t notify you, found a deep scratch and sent the vehicle to a body shop - and didn’t tell you until you called and asked?

I think the dealership was trying to hide the defect damage from you.

I’d go somewhere else. I know you say dealerships are limited - but I’d never spend a lot of money on a new vehicle that had been damaged and repaired (and the dealership was not upfront with you until you called and asked).

That’s how I feel as well. My husband says it will be fine and I’m like no, not acceptable.

I just called the body shop they are using and they told me the scratch is 3-4 inches long, they have to remove some panels because they don’t want overspray and then also blend it with the right rear door and bumper and then I think he said clear coat.

Am I wrong to feel like that is ridiculous for a brand new car?

I asked the dealership for several options and they said no every time.
- Loaner car while it is being repaired.
- Order new one at same price but expedited.
- Find new similar car on the lot that hasn’t been repaired for the price of this one.

I already know they won’t give me a discount. So at this rate if I decide to get this one it will be towards the end of June before I could pick it up.

 

[kr1stee]

I'd want to see a pic of the scratch and get details of exactly what they needed to do to repair. It had to have been bad enough to involve the body shop. If it were me I wouldn't want it unless they offered a decent discount.

They won’t give me a discount. I replied what needed to be done. Frustrating.

 

[Fastcar]

This will always be in the back of your head. Find another one or fly south and buy one.

 

[Hellwig]

They won’t give me a discount. I replied what needed to be done. Frustrating.

I would wait until 2025 model year comes out

 

[Bmac1955]

I would have zero confidence with that dealership. The service department could be worse.

 

[Rob6805]

They won’t give me a discount. I replied what needed to be done. Frustrating.

Hard pass..

 

[dlcorbett]

I'd wait for a my25

 

[SyndicateZ]

This is your typical Ford Dealer experience. Ford Corporate really needs to do something about the dealer owners they franchise to when it comes to customer service

 

[Mako825]

kr1stee - Sorry you're having to go through this mess. I know for me, it would ruin the experience. I could not find what I wanted in a new 2024 Ford Expedition in local Dealer inventory. But I looked and kept expanding my search and finally found the exact model with the options and colors I was looking for at a Ford Dealership 1,000+ miles away in Texas. I went and got it and drove it home. That made the experience all the better for me.

 

[Mr Big]

When I had my issue, I called Ford Corporate. They assigned me Liaison and she took care of everything. They even got me a new loaner and discount.
You should receive a discount if you accept the vehicle. Once the fading starts, since they may use a different paint technique, you will see a color mismatch.

 

[5280tunage]

i don't know, depends on the repair and any warranty on it. The 25's might require a subscription to use your seat heaters... j/k i don't know but others are doing this now, only a matter of time.

 

[RacerBX1]

If a vehicle is damaged from the factory to the dealership the dealership does not have to report those repairs, so you are lucky you figured it out. Most collision shop’s repair/re-paint will never be as good because the factory bakes the paint, and the collision shops can’t get the necessary heat. It will look nice, but won’t last as long. I agree with others to pass on that one.

 

[GixxerJasen]

Part of me says not to accept it. The practical side of me says that the first time you park it at the grocery store someone is going to door ding it or push a cart into it. First scratch is already on it and fixed, makes it easy to move forward with ownership.

 

[Mako825]

i don't know, depends on the repair and any warranty on it. The 25's might require a subscription to use your seat heaters... j/k i don't know but others are doing this now, only a matter of time.

5280 - That's funny and also a sad forecast of what's coming in greater measures. Some of the options / features on my new 2024 Expedition have a trial period with a subscription required at some later date to keep it active.

 

[TheDoug]

I also agree just cancel and order a 25.

The fact you know the issue on this 24 is going to bother you and they aren't willing to help out in anyway, screw them.

 

[BigOleFordFan]

I would IMMEDIATELY tell that dealership to go straight to hell, don't stop, don't pass go and GIVE ME MY FRIGGIN MONEY BACK, LIKE YESTERDAY, WITH INTEREST & INCONVENIENCE FEE OF 20% OF THE PURCHASE PRICE....

or alternatively:

HAHAHAHAHA.... this is what I would be saying, all the way to my lawyers office !

If there's no other ford dealers nearby, then yea, take your money & run as fast as you can to the nearest Yukon/Tahoe/Escalade dealer

 

[dlcorbett]

Not tryna be bias, but why is so many ppl tellin op to jump ship because of a dealer problem, not a truck problem?