I posted about this issue 2 years ago Here, and wish I pushed for lemon law back then. For anyone on the fence, lean-in early with the lemon laws. ford has dozens of "parts back ordered", or "we're waiting on a fix" etc. the best course of action is just to tell them "hold the vehicle until the part comes in" every single day they have your vehicle counts to the lemon law.
I was dumb and brought it back 6-7 times over the course of 3 years, every time with a "we fixed it by reprogramming", which never worked more than a few weeks.
Be warned, use the lemon law.
I'm on visit #8 now, dropped truck off mid-June.
Week one, They thought it was programming, "oh we just need to flash it, happens sometimes" well, they couldn't get it to program, so they decided it was faulty and needed to be replaced.
Week two, they replace the CCM it took a few days to get, and thought it would be programmed in a few hours. Wouldn't load the program.
Week three, they finally were able to force the CCM to load the programming, but now it wouldn't calibrate
Week four, we had to open a customer satisfaction case due to 4 weeks of no resolution, they replaced a pig tail, and Ford SME at corporate had them pull the bumper 3x to test each parking sensor, radar sensor, and inspect each harness.
Week five, still can't get the error message to go away on the dashboard, but "hey, we were able to get the program to load and it passed calibration".
We're about to get into week six in a few days, the local advisor is already starting to indicate they don't want the truck there anymore, last status I got: "We think it's a bad program for the CCM module, they have a known issue with those throwing error messages, so we may need to wait until its released in October."
I've literally gone the entire summer now without my family SUV.
it's 3 years old, B2B covered the issue above, but I have top ESP coverage also.
I'd consider replacing it for the headaches, but it's been maintained so well and in great condition. Plus, why should I have to replace it when the warranty should cover all these parts and work?
I was dumb and brought it back 6-7 times over the course of 3 years, every time with a "we fixed it by reprogramming", which never worked more than a few weeks.
Be warned, use the lemon law.
I'm on visit #8 now, dropped truck off mid-June.
Week one, They thought it was programming, "oh we just need to flash it, happens sometimes" well, they couldn't get it to program, so they decided it was faulty and needed to be replaced.
Week two, they replace the CCM it took a few days to get, and thought it would be programmed in a few hours. Wouldn't load the program.
Week three, they finally were able to force the CCM to load the programming, but now it wouldn't calibrate
Week four, we had to open a customer satisfaction case due to 4 weeks of no resolution, they replaced a pig tail, and Ford SME at corporate had them pull the bumper 3x to test each parking sensor, radar sensor, and inspect each harness.
Week five, still can't get the error message to go away on the dashboard, but "hey, we were able to get the program to load and it passed calibration".
We're about to get into week six in a few days, the local advisor is already starting to indicate they don't want the truck there anymore, last status I got: "We think it's a bad program for the CCM module, they have a known issue with those throwing error messages, so we may need to wait until its released in October."
I've literally gone the entire summer now without my family SUV.
it's 3 years old, B2B covered the issue above, but I have top ESP coverage also.
I'd consider replacing it for the headaches, but it's been maintained so well and in great condition. Plus, why should I have to replace it when the warranty should cover all these parts and work?
