Oh boy, where do I start?
So looks as though writing letters to Ford customer service, and to the board of directors has net Ford actually approving the turbo replacements. So one would say that's a good thing, but let me tell you, four days into the service and I found out today just how bad things are.
As is always the case, my local dealer I've been going to that had great reviews (which is why I picked them, as there are two dealers closer to me that have shit reviews), was purchased about 6 months ago, and they lost virtually every service advisor they had, so the folks that knew me and my situation are of course all gone. Which would explain why none of the voicemails I've left have been returned. But regardless, finally talked to the dealer GM today, and the first thing he said when I answered was, wow, you are getting a ridiculous amount of work done, which set me aside. I thought I was just there for the dash and the turbos... not so.
They are calling a complete tear down. Not sure exactly what that means and he only went through about a 3rd of the work. So here's what I was told.
- Two turbos
- New dash (second one as the first order was damaged)
- Oil pickup, oil cooler, some sensors for the oil transit system
- Sunroof repair
- The RO is now sitting at 5 pages long already
I asked if it was a body removal at this point, they said no, but that they basically had to remove most of the top and front of the engine, all kinds of stuff underneath, ridiculous amounts of seals/gaskets, etc.
Worst part is that I was originally told it was a week of work, after almost a week, I was just told today it's likely another 1.5 to 2 weeks. I love this, I bought a pretty damn expensive vehicle, that's been in the shop now 8 times in about 15 months, for a total of about 5.5-6 weeks of downtime. Seems about right I guess. At this point I miss it, I'm in a 2021 F150 STX. That thing (even though it has the ecoboost), it's week as all get out. And I'll tell you, that new interior is pretty janky and I've seen body alignment issues on it, etc. Oh, and when I drove it off the lot, it had 8 miles on it.
So a thought came up today, should I tell them I'll pay for other things while they have it all apart? Like a water pump, timing chain, etc? it's only got 15k miles on it.
