Even though I have a 3rd gen I would like to comment on a dealership experience.
Shortly after i had major surgery, my Expy was due for oil change and tire rotate. Usually I would do these myself but I took it to the dealer because it was still under warranty and I wanted the rearview mirrror check because it would not auto darken. They told me everything was done and I went out to get the Expy. FYI, I have my wheels numbered so I can track my tire rotations and had the positions written on a diagram before they took it in. So, when I checked the numbers on the wheels, they had moved 3 of the wheels around and left 1 in the same place. When I pointed that out to the svc advisor, he took the Expy back in and 20 min later told me they rotated all. When i looked this time all the wheels were back in the same positions when I first drove in. When i pointed it out again, he had me go into the shop and point out the numbers to the tech. Then I stood and watched while he did the correct rotation. my appt was 8:30am and I left at 2:30pm , 6 hrs for an oil change and rotate, this must be a world record. The dealer is Greenway Ford E. colonial Dr Orlando, FL. Needless to say I will be looking for a different dealer for any warranty items and do my own oil and rotations now that i'm healed.