Dealer Service Suggestions

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Randy Schmidt

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I just wrote that odometer over at 26,000 miles. What does a dealer for an all change and they suggested a few injection cleaning and some other service that was similar. Sorry I don’t remember. At 26,000 miles, does the expedition need these services or is this the dealer just trying to earn additional revenue?

Thank you.
 

Calidad

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Keep in mind there is the “real” maintenance item list published in your owners/manual booklet.

Dealers are 3rd party for profit companies that have service “sales” staff key word here “sales”... The service staff get paid like Sales people for every added service item they sell they get pay bonuses.

The industry trend is “Dealer service packages” which usually have nothing to do with actual factory service items.


Every car I have owned only gets Factory listed service items. Some dealers will actually tell you oh we only offer xxxx mileage service when you ask for say a rear differential gear oil service.
The tip off is when they ask your mileage right up front and then say oh you need the xxxx mileage package.

This mileage / dealer service package can turn a $80 oil change into a $1500 oil change in many cases.


I even had a elder neighbor fall for this she was told her 80,000 mile Subaru needed a $5000 80,000 mile service. She called me and put me on the phone with the service guy. I asked for the list of things and parts they replace at 80,000 he studdered and back peddled could not provide a list. I had her get back on the phone with me and told her to come home. We got her car serviced by our local shop for $80.

The dealers will not put these quotes in writing utill you sign. This is how they avoid scam lawsuits.
 

Going_Going_Gone

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The second generation 3.5L ecoboost don't form deposits on the intake valves like the earlier versions, which I think was one of the reasons why the dealerships pushed the fuel injection cleaning--it helped dissolve those deposits. If you use Tier 2 fuel, you're getting adequate cleaning additives. If you want to go for more cleaning, go to Amazon or Auto Zone and buy the Chevron Techron fuel injector cleaner. One can every 5,000 miles (they say 3,000 miles) will keep your injectors clean(er).
 

NyackRob79

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I bring my Expy into the dealer for warranty work only. I do the oil change myself. The vehicle is at 27k miles. Swapped the wiper blades and cabin air filter myself. Winter tire mounting is done by a tire shop after the local 5-star rated Lincoln dealer screwed me in the rear with a $120 bill for plugging a flat last time. I have a bottle of champagne standing by for the day the dealer model is made obsolete. That business model is as old as dinosaurs and long due for extinction.
 

Calidad

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I bring my Expy into the dealer for warranty work only. I do the oil change myself. The vehicle is at 27k miles. Swapped the wiper blades and cabin air filter myself. Winter tire mounting is done by a tire shop after the local 5-star rated Lincoln dealer screwed me in the rear with a $120 bill for plugging a flat last time. I have a bottle of champagne standing by for the day the dealer model is made obsolete. That business model is as old as dinosaurs and long due for extinction.

Even worse is the Auto Groups that own entire regions! Meaning every brand X dealer is owned by the same company. For example every Toyota dealer within 100 miles of my house is owned by the same out of state parent company. Even the Tech working in the dealer who is really good and has worked hard on his Toyota certificates has to move out of the area to find a Toyota dealer that might pay him competitive pay.


Ultimately the fix would be for Auto Companies to create certifications for established repair shops. If my 6 bay local guy who holds several certifications could be a Toyota authorized shop the local dealer now has a competitor regarding work quality, cost, customer satisfaction and even Qualified Tech employment opportunity.

The monopoly starts to get fixed.

I bought Ford because three dealers near me are all independently owned local family business. They jerk a customer around and the customer simply goes 8 miles down the road to the other one. They know this!!!! So generally speaking at least in my area the Ford owners typically get pretty reasonable service fees.
 
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