TheSpecialMan
Member
Does anyone have contact info for escalations within Ford due to service delays and any advice on it if will make any difference?
I noticed my transmission acting up on my 2018 Plat back in early March and took into my local dealer. I've got 45k miles so should still be under powertrain warranty. They said it would be a couple days before they could diagnose it, two weeks went by, I had some things I needed the vehicle for and it was still drivable so I took it back. Then I got the wrench on the dash with a "Powertrain malfunction" message on Fordpass so I brought it back to the dealer. After a few more weeks I elevated to the manager there and at least got a loaner vehicle. He said they needed to tear my transmission down to determine what was bad, only had one transmission tech and he was way backed up.
At this point it's now been there nearly 3 months and all they continue to say is the transmission tech is still backed up and he hasn't gotten to it.
I called all other dealers within a reasonable distance, only one even has a transmission tech on staff and he is about two weeks behind. That dealer doesn't have any loaners so I'm probably better off sticking where I am.
I am considering just bringing it to an independent transmission shop and just paying for the repair, but my concern is there could be some part that is on backorder and again I'd be stuck without even a loaner. And then I have no idea if I'm looking at a $500 repair or $5,000 repair.
Anyone have any advice on best course of action from here? If I stay where I am, I at least have a loaner but have a long road trip coming up in a few weeks and they say I'm supposed to bring it back before I go over 3500 miles which I would if I take it on that trip. I'd also just like to have my own vehicle. They can't tell me if they'll get to me in 2 weeks or 2 months.
I noticed my transmission acting up on my 2018 Plat back in early March and took into my local dealer. I've got 45k miles so should still be under powertrain warranty. They said it would be a couple days before they could diagnose it, two weeks went by, I had some things I needed the vehicle for and it was still drivable so I took it back. Then I got the wrench on the dash with a "Powertrain malfunction" message on Fordpass so I brought it back to the dealer. After a few more weeks I elevated to the manager there and at least got a loaner vehicle. He said they needed to tear my transmission down to determine what was bad, only had one transmission tech and he was way backed up.
At this point it's now been there nearly 3 months and all they continue to say is the transmission tech is still backed up and he hasn't gotten to it.
I called all other dealers within a reasonable distance, only one even has a transmission tech on staff and he is about two weeks behind. That dealer doesn't have any loaners so I'm probably better off sticking where I am.
I am considering just bringing it to an independent transmission shop and just paying for the repair, but my concern is there could be some part that is on backorder and again I'd be stuck without even a loaner. And then I have no idea if I'm looking at a $500 repair or $5,000 repair.
Anyone have any advice on best course of action from here? If I stay where I am, I at least have a loaner but have a long road trip coming up in a few weeks and they say I'm supposed to bring it back before I go over 3500 miles which I would if I take it on that trip. I'd also just like to have my own vehicle. They can't tell me if they'll get to me in 2 weeks or 2 months.