Ford SYNC Update

[Tiffany Romero]

I saw on my ford app that a new sync version was available. I downloaded it to a usb, plugged into my 2019 expedition and it showed installing....after a long time got a message that install did not complete and needed to be reinstalled and I could have loss of functionality.

I took out usb and reinserted to get a message saying it's failed and to download software again. I went to ford owner and sync update and now it says I'm up to date so I do not have anything I can download to usb.

When I get in car to start it throws a message that I need to finish installation and some functionality could be lost???

Where can I get another download for the sync to put on the usb to reinstall?

Thanks

 

[Mike Wolfe]

I have the same problem
Get error code BGMAP_ERR01
SAYS CALL 800-392-3673
EVEN ORDERED THE $40.00 MAP UPDATE & IT WILL NOT WORK EITHER
GET THE SAME MESSAGE
PLAN TO CALL THEM WHEN I HAVE THE TIME

 

[spiderman865]

Dealing with the exact same issue for the last week. I PM’d a guy on F150 forums who others say has a fix. No response yet and wish I had left well alone.

 

[LokiWolf]

First, what does the about screen say you are at for version and revision?

This is going to sound weird....but try this:

Nothing plugged in to the USB Port.

Factory Reset.

After the factory reset completes, do 2 reboots in a row(Press and hold Power and Next Track at the same time until Ford Logo appears).

Once it is back up from the 2nd reboot, reinsert the install USB and see if it will complete.


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[spiderman865]

My 2019 is at the dealer for the 2nd time in it’s 1st 5K miles of life for “drive mode unavailable” problem. Sync is 3.0 and running latest version of the software which I updated via wi-fi. I did do a reboot more than once, but not a reset.

 

[LokiWolf]

My 2019 is at the dealer for the 2nd time in it’s 1st 5K miles of life for “drive mode unavailable” problem. Sync is 3.0 and running latest version of the software which I updated via wi-fi. I did do a reboot more than once, but not a reset.

It’s the order that matters. The reset, then the 2 reboots.

Curious of the version number to confirm which revision is the troubled one.

Hopefully they fix your other issues!

When you get it back, check the Version. Should be Sync 3 3.X xxxxx... post that and let’s make sure ya’ll are all fighting the same version.


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[lobsenza]

How does WI-Fi update work? Do you have to have the vehicle on or will it update when the vehicle is off? Will it automatically connect to the network once it is connected the first time? Is there a way to check for updates manually when connected to the network?

 

[Mike Wolfe]

First, what does the about screen say you are at for version and revision?

This is going to sound weird....but try this:

Nothing plugged in to the USB Port.

Factory Reset.

After the factory reset completes, do 2 reboots in a row(Press and hold Power and Next Track at the same time until Ford Logo appears).

Once it is back up from the 2nd reboot, reinsert the install USB and see if it will complete.


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Ok will try it
when you say power do you mean ignition power, radio power, HVAC power or???

 

[armoredsaint]

i got an update notices on my Fordpass, but it told me to go to desktop version to download an USB, but nothing on the desktop version, their website is terrible and all over the place

 

[LokiWolf]

i got an update notices on my Fordpass, but it told me to go to desktop version to download an USB, but nothing on the desktop version, their website is terrible and all over the place

The notice on Ford Pass is more like an ad. It went to all FordPass apps regardless if you were up to date or not.


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[LokiWolf]

Ok will try it
when you say power do you mean ignition power, radio power, HVAC power or???

Radio Power button for the forced reboot.


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[rs4-380]

does the updates the graphics to what I am seeing on the 2020 cars?

 

[2018ExpyPlatinum]

I updated my maps last week. Took an hour and I see no difference, at least locally.

I, too, had a notice of a SYNC update on the app. Told me to go to the web, and that says UTD.

 

[LokiWolf]

does the updates the graphics to what I am seeing on the 2020 cars?

That is 3.4. Pretty sure this update is to the newest version of 3.3...but waiting for confirmation with a version number.


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[spiderman865]

It’s the order that matters. The reset, then the 2 reboots.

Curious of the version number to confirm which revision is the troubled one.

Hopefully they fix your other issues!

When you get it back, check the Version. Should be Sync 3 3.X xxxxx... post that and let’s make sure ya’ll are all fighting the same version.


Sent from my iPhone using Tapatalk Pro

Sync Version 3.0, build 19205

 

[Lee Hartwig]

I ordered the online version, followed the instructions, could not get it to work, spent the additional $40.00, received the USB, plugged in, worked first try. You MUST leave the engine running for +/- 1 hour for this to download. PITA but worked.

 

[LokiWolf]

I ordered the online version, followed the instructions, could not get it to work, spent the additional $40.00, received the USB, plugged in, worked first try. You MUST leave the engine running for +/- 1 hour for this to download. PITA but worked.

That is the Map update, not Sync. Sync updates are basically operating system updates that fix or sometimes add features.


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[aziz]

mine Sync Version 3.0, build 19205 when we will get 3.3 or 3.4 ??

 

[LokiWolf]

mine Sync Version 3.0, build 19205 when we will get 3.3 or 3.4 ??

When you go to CyanLabs and download the files and follow the instructions.

I personally believe that 3.0 equipped units will never officially go above 3.0.

3.3 can technically go to 3.4 without a format, so vehicles equipped with 3.3 from the factory will probably get an update to 3.4 officially released by Ford.




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[aziz]

I'm gonna wait few month because I'm afraid it will not work with middle east version