Just got back from dealer and new problem.

[Devil68]

Vehicle never had issues with camera and now all of a sudden the cameras wont work. My son's sticky fingers have smeared up the protective film so please disregard.

 

[tangbang]

Any resolution to this problem?

 

[Devil68]

Nope dealer just said bring it in. The dealer has had my expedition longer then I have.

 

[Devil68]

They have tried camera. Optical cable and now they are replacing the camera wiring harness but part is out a week or two. Getting real ridiculous a brand new vehicle is being sat in the service lot longer than I've ever owned it and Ford has nothing to say about it. Service adviser is like that'ds why there are warranties

 

[99WhiteC5Coupe]

They have tried camera. Optical cable and now they are replacing the camera wiring harness but part is out a week or two. Getting real ridiculous a brand new vehicle is being sat in the service lot longer than I've ever owned it and Ford has nothing to say about it. Service adviser is like that'ds why there are warranties

Perhaps research the Arizona vehicle lemon law and determine if your vehicle qualifies based upon days-out-of-service, and if it qualifies - pursue a repurchase from Ford?

 

[Fastcar]

How about going to another dealer? Seems that your dealing with part replacement until we finally trip over the root problem dealership. There's gotta be a dealership that actually has the ability to diagnose problems.

 

[Devil68]

Still no fix they are contacting ford engineers. Vehicle has no cameras and they have had it for 24 days. Longer than we have. Starting a case for buyback

 

[dlcorbett]

Weird, I would think they'd just order new cameras and wire harnesses and replaced it for you. If they did, they must've use ****** aftermarket parts to save money.

 

[drankinatty]

Always ask for the parts they remove to be returned to you. I've had issues with dealerships (unfortunately my local dealership) claiming to have replaced parts (and charging for it), only to have the next dealership, where the vehicle was subsequently taken for the same issue, inform me the part was never replaced -- as it still had the original assembly line paint-pen markings on it.

Having them provide you with the parts they remove solves that problem. (obviously, it's for reasonably sized parts, you wouldn't ask for engine blocks, transmissions, etc... -- but I would sure confirm the work)

Most dealerships are trustworthy, but just like bankers, doctors, lawyers or anything else, there are always a few bad apples in the crate.

 

[BigOleFordFan]

bankers, doctors, lawyers or anything else, there are always a few bad apples in the crate.

Those are the ones we call "STEALERSHIPS", hahaha

 

[5280tunage]

They have tried camera. Optical cable and now they are replacing the camera wiring harness but part is out a week or two. Getting real ridiculous a brand new vehicle is being sat in the service lot longer than I've ever owned it and Ford has nothing to say about it. Service adviser is like that'ds why there are warranties

I hate that kind of attitude. Wish we could stop paying loans while cars sit in lots, or if you paid outright, get paid back. Yes, there are warranties but it's a huge inconvenience. Hopefully you have a loaner, but lord knows that's a crapshoot with Ford, at least my experience has been pretty inconsistent. Sorry to hear of your issues.

 

[5280tunage]

Still no fix they are contacting ford engineers. Vehicle has no cameras and they have had it for 24 days. Longer than we have. Starting a case for buyback

24 days, that's nuts for this. These things have some level of diagnostics capabilities in them, or if not, they should. Mine has been i the shop for about that long more than once.

 

[Raptors]

Can’t you keep it and drive it while you wait for the part to come in?

 

[99WhiteC5Coupe]

Can’t you keep it and drive it while you wait for the part to come in?

If the vehicle is out-of-service at the dealer, the days will count towards the lemon law requirement for days out-of-service - usually 30 calendar days.

If the vehicle owner accepts return of the defective vehicle and keeps driving it, it will not count toward the lemon law days out-of-service.

Dealers and Ford know this and encourage customers to accept the return of a defective vehicle to avoid the days accumulating for the lemon law.

 

[99WhiteC5Coupe]

Always ask for the parts they remove to be returned to you. I've had issues with dealerships (unfortunately my local dealership) claiming to have replaced parts (and charging for it), only to have the next dealership, where the vehicle was subsequently taken for the same issue, inform me the part was never replaced -- as it still had the original assembly line paint-pen markings on it.

Having them provide you with the parts they remove solves that problem. (obviously, it's for reasonably sized parts, you wouldn't ask for engine blocks, transmissions, etc... -- but I would sure confirm the work)

Most dealerships are trustworthy, but just like bankers, doctors, lawyers or anything else, there are always a few bad apples in the crate.

My state requires any new car dealer or repair facility return parts that have been repaired or replaced, with certain exceptions: parts replaced under warranty, hazardous materials (oil, antifreeze, etc.), and parts returned with a core charge (such as a rebuildable transmission case).

The customer may waive this requirement and allow the dealer to dispose of the parts as they see fit.

I often get a kick out of dealers that charge a "hazardous waste disposal fee" for oil changes, then collect the used oil and sell it to oil recyclers.

 

[5280tunage]

If the vehicle is out-of-service at the dealer, the days will count towards the lemon law requirement for days out-of-service - usually 30 calendar days.

If the vehicle owner accepts return of the defective vehicle and keeps driving it, it will not count toward the lemon law days out-of-service.

Dealers and Ford know this and encourage customers to accept the return of a defective vehicle to avoid the days accumulating for the lemon law.

Another issue I've dealt with is taking the vehicle means you lose your spot in line. So even if the parts come in, you get in the back of the line. This is NOT consistent with other companies. I've worked with other mfr's and dealers that do this differently but so far that's been my experience with Ford.

 

[OhhhBillly]

It could be a software issue, not a hardware issue.