Piece of junk

[carymccarr]

This is the first Ford I have ever owned, so no fanboy here. But what do expect to be done when there is no issue present when they look at it? How do you diagnose a problem that doesn't exist when they are looking at it. Its just a fact of how it works, they can only fix what they can find. I would agree that trouble shooting is an art and most techs at dealers don't have that skill. Having to take a car in for any repair is a hassle and pain. Totally agree with that and as a result do most stuff myself.

Huh?

I’m just saying that to have 3 things go wrong on a brand new vehicle sucks lol

 

[JP Dye]

So as one suggested when my 2018 Expy does something odd, the side mirrors do not extend or when the rear hatch closes on its on when trying to remove groceries, or when the alarm goes off for no reason, when the dash go dark, when you cannot release the e-brake, or the Easy Entry doesn't work or or the AC controls lock up or when you try to put in R or D (brake depressed) the gear knob just blinks or any other of 2 dozen weird things this car does, I should drop everything I'm doing and drive 1-2 hours to tell a service manager what happened?
Maybe I need to move to your town, because where I live, I'd rather get a 8 hour long root canal than goto a dealership again for warranty service.

 

[Artie]

I'm scared to see what the repair bills will be on these electronic nightmares when they are 15 years old!

We bought extended warranty and plan to move on to our next vehicle before it expires for this exact reason. 8-10 years is what we expect to drive it for.

 

[Sonic19982]

For those criticizing my post. My wife and I work long days, have 3 children and we are both small business owners. The most important thing to us is time. Sure the vehicle is under warranty and yes they aren’t devastating issues but every time I go to the dealership it’s costing me time that could be used to earn money or spend with my family. Did you know that a simple horn fix on the expedition requires parts of the front end to be removed? I waited 1 and 1/2 hours in service for that news and they told me that the car would have to be in overnight. I had to fight with them to get a loaner car. I never had these issues pop up with our Lexus or Honda. So yes I stand by my piece of junk comment. I paid a premium price for this vehicle and I do expect better quality and service. So should all of you.

 

[Adieu]

So as one suggested when my 2018 Expy does something odd, the side mirrors do not extend or when the rear hatch closes on its on when trying to remove groceries, or when the alarm goes off for no reason, when the dash go dark, when you cannot release the e-brake, or the Easy Entry doesn't work or or the AC controls lock up or when you try to put in R or D (brake depressed) the gear knob just blinks or any other of 2 dozen weird things this car does, I should drop everything I'm doing and drive 1-2 hours to tell a service manager what happened?
Maybe I need to move to your town, because where I live, I'd rather get a 8 hour long root canal than goto a dealership again for warranty service.

The hell???

I'd murder a dealer if a used car 10x cheaper did all that

 

[scottdm]

For those criticizing my post. My wife and I work long days, have 3 children and we are both small business owners. The most important thing to us is time. Sure the vehicle is under warranty and yes they aren’t devastating issues but every time I go to the dealership it’s costing me time that could be used to earn money or spend with my family. Did you know that a simple horn fix on the expedition requires parts of the front end to be removed? I waited 1 and 1/2 hours in service for that news and they told me that the car would have to be in overnight. I had to fight with them to get a loaner car. I never had these issues pop up with our Lexus or Honda. So yes I stand by my piece of junk comment. I paid a premium price for this vehicle and I do expect better quality and service. So should all of you.

Anytime I make a service appointment for a warranty issue, I arrange a loaner vehicle (typically F150 crew cab) before I drop off my Expy to avoid any waiting. Perhaps that strategy would simplify things for you a bit if your dealer is reasonable to work with.

 

[Multitask0]

Should they only come here to complain after they’ve had the work done? Not sure what your point is.

The price of the repairs is a distant second to the hassle of having to bring your car in to the dealership in my opinion.


Lot of ‘protect the queen’ fanboy responses here... (edit: not just singling you out)

Sent from my iPhone using Tapatalk

What most any user should do, especially if the vehicle has a warranty, is take it back to get fixed. They might not have the part in stock, which I wouldn't expect them to have, and a backorder from the manufacture is a PITA too... If it's under a warranty, it's free to get it fixed... and usually you get a loaner to use if they need to order a part that keeps you from driving the vehicle.

I would come to a forum to see if anyone else has the issue to see what was done.... and if the vehicle is out of any warranty, THEN come to a place like this to see if anyone else has had the issue. 8)

I don't have or own or plan to have an SUV, I have a Fusion Hybrid. I'm here to see what issues with Sync 3 there are, and assist if need be. Being that the parts (for the most part) are interchangable. My APIM came out of a Mustang... 8)

 

[carymccarr]

What most any user should do, especially if the vehicle has a warranty, is take it back to get fixed. They might not have the part in stock, which I wouldn't expect them to have, and a backorder from the manufacture is a PITA too... If it's under a warranty, it's free to get it fixed... and usually you get a loaner to use if they need to order a part that keeps you from driving the vehicle.

I would come to a forum to see if anyone else has the issue to see what was done.... and if the vehicle is out of any warranty, THEN come to a place like this to see if anyone else has had the issue. 8)

I don't have or own or plan to have an SUV, I have a Fusion Hybrid. I'm here to see what issues with Sync 3 there are, and assist if need be. Being that the parts (for the most part) are interchangable. My APIM came out of a Mustang... 8)

Uh, he’s just coming here to vent that his band new $70k vehicle has multiple issues to other owners.

I’m guessing he knows to take it and get it fixed under warranty.

 

[Deadman]

I guess my point is if you don't take it to get fixed now, and you ultimately live with it for a while and then the warranty runs out, you will be very upset to see the repair bill that comes out of your pocket. When my stuff is under warranty I think its a small victory when things break, as then they are paying to make them right before it becomes my problem. I guess when you are used to fixing your own cars, you kinda have a different outlook on these things. lol. This thing is such an electronic nightmare, theres probably few things that a owner can actually repair himself anyway, so I fully expected to be "married" to a dealer for repairs and thats exactly why I bought mine from my closest dealer.

Maybe its cheaper for you to hire a driver to drop the car off while you work.... Just a thought. I often times send my employees to the dealership while I stay back and work.

 

[carymccarr]

I guess my point is if you don't take it to get fixed now, and you ultimately live with it for a while and then the warranty runs out, you will be very upset to see the repair bill that comes out of your pocket.

He’s had it 90 days. He would LITERALLY have to wait years to run the warranty out lol.

OP, correct me if I’m wrong here but it sure seems to me that you just wanted to vent that your brand new rig has a bunch of issues?

 

[99WhiteC5Coupe]

What most any user should do, especially if the vehicle has a warranty, is take it back to get fixed. They might not have the part in stock, which I wouldn't expect them to have, and a backorder from the manufacture is a PITA too... If it's under a warranty, it's free to get it fixed... and usually you get a loaner to use if they need to order a part that keeps you from driving the vehicle.

I would come to a forum to see if anyone else has the issue to see what was done.... and if the vehicle is out of any warranty, THEN come to a place like this to see if anyone else has had the issue. 8)

I don't have or own or plan to have an SUV, I have a Fusion Hybrid. I'm here to see what issues with Sync 3 there are, and assist if need be. Being that the parts (for the most part) are interchangable. My APIM came out of a Mustang... 8)

Soon after I bought my new 2015 Ford Expedition Limited 4x4, the LF plastic door check strap broke.

I called the dealer service department and they said they did not have the part in stock. I asked if they would order it so it would be in stock when I brought the vehicle in (I explained I bought the vehicle there new) The service advisor said they would not order the part until they inspected the car.

I made an appointment and the service advisor said he would order the part, after examining it. I asked if he could have the part’s department check other dealerships nearby for the part in stock (major metropolitan area) and he said it was the dealership’s policy to order the part - not get it from another Ford dealer.

Based upon this problem and other poor service issues, I stopped going to this dealership and also will never buy another new vehicle from them.

Some Ford dealers do everything they can to irritate and aggravate their service customers. In my case, they pushed me enough that I now go to another dealer for service. Their poor service also has an effect on whether or not a customer will buy another new Ford.

I completely understand the OP’s feelings and frustrations.

 

[Deadman]

He’s had it 90 days. He would LITERALLY have to wait years to run the warranty out lol.

OP, correct me if I’m wrong here but it sure seems to me that you just wanted to vent that your brand new rig has a bunch of issues?

I've done it, so its not as impossible as you make it sound. He's made it very clear that he doesn't have time to take it in, so these things easily slip away as he said he has much more important things to focus on.

 

[carymccarr]

I've done it, so its not as impossible as you make it sound. He's made it very clear that he doesn't have time to take it in, so these things easily slip away as he said he has much more important things to focus on.

You had something go wrong the first couple of months and then waited YEARS to get it fixed?

That’s weird.

Either way you seem to be the only one unable to understand that he’s simply venting about the lack of quality in the build.

 

[Deadman]

You had something go wrong the first couple of months and then waited YEARS to get it fixed?

That’s weird.

Either way you seem to be the only one unable to understand that he’s simply venting about the lack of quality in the build.

Any chance you want to post about the topic instead of personal attacks? I thought we were here to gain knowledge together!

 

[carymccarr]

I thought we were here to gain knowledge together!

If you were you’d post your BOS to help others figure out how to best structure their deals.

 

[Julian]

"could not duplicate customer complaint".

First thing i do is to take a video of the problem when it happens and post it to YouTube.

Step two is to tactfully email the video link to the service manager with a CC to the dealership head (manager or owner). Note that you'll follow up with a phone call about the issue.

Then follow up with a phone call to each to let them know you sent a link.

The electronic communication puts date and time stamps all over everything so it can be reviewed later if needed.

 

[Flexpedition]

Misery loves company, evidently.

 

[cdahlen]

I bought a new car,week later it died. They said it was a bad throttle body- not part of drive train so not warranty covered. Told them take that part off and let me test drive. Shop manager said car needs it to run. I said that makes it part of drive train. After going back & forth for about 2 hours, he gave in because I was holding up the service line. Ps it was a Dodge.

 

[duneslider]

I always find it interesting when people hop on an enthusiast forum, start a "degrading" post, and then can't understand why they don't get warm fuzzies from everyone.

 

[PC Rob]

Feel your pain! 2018 bought it brand new $54K and still dealing with the repeat issues of my 2006! Bubbling paint on the rear liftgate and with the help of a friend in Ford, I still have to pay almost $1200 for the replacement. Fords had this problem for nearly 20 years now, may possibly be my last Ford product after decades behind the wheel of only Ford! So sad they don't give a crap about quality anymore, just the new American state of mind I guess? And to top it, I've had my wife driving Explorers for years and now in her second Lincoln MKZ! Totally frustrated. :-(