99WhiteC5Coupe
Full Access Members
What most any user should do, especially if the vehicle has a warranty, is take it back to get fixed. They might not have the part in stock, which I wouldn't expect them to have, and a backorder from the manufacture is a PITA too... If it's under a warranty, it's free to get it fixed... and usually you get a loaner to use if they need to order a part that keeps you from driving the vehicle.
I would come to a forum to see if anyone else has the issue to see what was done.... and if the vehicle is out of any warranty, THEN come to a place like this to see if anyone else has had the issue. 8)
I don't have or own or plan to have an SUV, I have a Fusion Hybrid. I'm here to see what issues with Sync 3 there are, and assist if need be. Being that the parts (for the most part) are interchangable. My APIM came out of a Mustang... 8)
Soon after I bought my new 2015 Ford Expedition Limited 4x4, the LF plastic door check strap broke.
I called the dealer service department and they said they did not have the part in stock. I asked if they would order it so it would be in stock when I brought the vehicle in (I explained I bought the vehicle there new) The service advisor said they would not order the part until they inspected the car.
I made an appointment and the service advisor said he would order the part, after examining it. I asked if he could have the part’s department check other dealerships nearby for the part in stock (major metropolitan area) and he said it was the dealership’s policy to order the part - not get it from another Ford dealer.
Based upon this problem and other poor service issues, I stopped going to this dealership and also will never buy another new vehicle from them.
Some Ford dealers do everything they can to irritate and aggravate their service customers. In my case, they pushed me enough that I now go to another dealer for service. Their poor service also has an effect on whether or not a customer will buy another new Ford.
I completely understand the OP’s feelings and frustrations.