Ford's instructs techs to remove them cold. I think they know more about there engines, than an 'independent shop'. I like you to explain, how to use a 3/8 impact gun, on the rear plugs. You can hardly see the back of the engine.
Never assume the manufacturer or dealer know more about anything as you will eventually be wrong.
Many use a 3/8 air ratchet too. You have to remember ford or at least the dealer...MIGHT be ok if a plug or two breaks off. They then get more money to use the tool to pull it out....or sometimes even other things.
Most shops are too busy to want to make extra hard work like that for themselves and they have already priced the job so they just want them all to come out easily with no complications.
Soaking them, warming up but not hot, cracking loose and soaking again it the most common successful methods you will find if you research people doing them all the time.
Many say the speed/impacts of a small impact or air ratchet has cut down on the number of broken off ones.
If Ford was so smart...they would have never put a two piece plug design in there anyway...and they wouldn't have made many 2V heads with 3.5 threads in the spark plug hole!
It like the airline industry telling me they know how to run a business. I THINK NOT!
All would be bankrupt decades ago. Bailed out what is it once, twice, three times??? by the govt. Any they are the professional company that knows more than we do.
RIGHHHT!