You're basing your claim off of what? seeing a few service bulletins pop up? The 2018 when it came out (and still does) had service bulletins galore, and not surprisingly so do dozens of other brands. If the '22's have more service bulletins per vehicle sold than other brands, I'd take you more seriously.
Also, that's not at all how chargeback process work. My '22 was audited for the vibration at speed, the only "extra" steps required were a few back and forth conversations with the sr. tech and the ford technical engineers (which took less than 2 days). They then look at what parts were needed and how long it should take to do the work based on what was discussed. They get paid for that labor and materials. Dealerships prefer hourly work vs flat rate work as they charge customers dramatically more per hour than the flat rate cost.
there are not nearly as many 22 Expy's in for service at the local dealers. my buddy confirmed the same thing, but the important thing he pointed out is that there are not as many of them on the road either. So it's not really a fair comparison. He said if you really want reliability, get a car with less tech controlled pieces. When the mechanical components are the "cause" the fix is fast and typically straight forward. The tech pieces are typically where things get messy.
I’m basing it off of my experience and others I’ve dealt with over the last year, and talking frankly with 5 separate service managers.
I’ve had dozens of problems with my Timberline, issues that still persist. The way I found out about the chargebacks was through my headlight issue.
My headlights/blinkers will intermittently stop working. Basically all lights on either side. I have a camera in my vehicle to show the 5 separate service places I’ve taken it to. They can’t seem to ever duplicate it. Even when a couple have seen it, it wasn’t hooked up to the computer to see what was going on and there isn’t a single code thrown. One place replaced my headlight and modules, and that did not fix the problem. They have tested wiring, replaced modules, and basically won’t do anything else to fix the issue. The place that replaced the stuff got charged back because it didn’t fix my problem. They didn’t do the “appropriate” thing according to Ford.
Every single dealership I take it to won’t touch it. They tell me if they do something and it’s still doing it they will het charged back for whatever they do. They won’t even submit it to warranty for fear of chargeback. Ford engineering gets involved and says there’s no issue can’t duplicate, then 2 days later I bring a new video of it doing it, Ford tells me to go to another dealership, and rinse and repeat the same thing.
I can’t even lemon law it through Ford because Ford buyback division will only see the issues that had a successful warranty claim.
Every service manager I’ve talked to has told me the 22’s have tons of intermittent issues that are almost impossible to run down, and they can’t submit warranty claims on stuff that’s intermittent because they truly don’t know if what they do will actually fix it, and if it didn’t fix it then it’s almost a sure charge back.
