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TECHNICAL SERVICE BULLETIN 23-2122 - Released April 12, 2023
2023 Expedition/Navigator + Other Models - BlueCruise/ActiveGlide - Hands-Free Driving Mode No Longer Available
This bulletin supersedes 22-2494.
Model:
Summary
This article supersedes TSB 22-2494 to update the vehicles affected, issue, action, and Service Procedure.
Issue: Some 2021-2023 F-150/Mustang Mach-E and 2023 Expedition/Navigator vehicles equipped with BlueCruise/ActiveGlide may experience loss of BlueCruise/ActiveGlide hands-free driving mode availability and/or BlueCruise/ActiveGlide inoperative and/or diagnostic trouble code (DTC) U2400:00 in the gateway module (GWM) and advanced driver assistance system (ADAS) modules with no other DTCs present. This may be due to an expired BlueCruise/ActiveGlide map file in the GWM and/or the customer's BlueCruise/ActiveGlide map subscription being expired. To correct the condition, follow the Service Procedure to update the GWM.
2023 Expedition/Navigator + Other Models - BlueCruise/ActiveGlide - Hands-Free Driving Mode No Longer Available
This bulletin supersedes 22-2494.
Model:
| Ford 2023 Expedition |
| 2021-2023 F-150 |
| 2021-2023 Mustang Mach-E |
| Lincoln 2023 Navigator |
Summary
This article supersedes TSB 22-2494 to update the vehicles affected, issue, action, and Service Procedure.
Issue: Some 2021-2023 F-150/Mustang Mach-E and 2023 Expedition/Navigator vehicles equipped with BlueCruise/ActiveGlide may experience loss of BlueCruise/ActiveGlide hands-free driving mode availability and/or BlueCruise/ActiveGlide inoperative and/or diagnostic trouble code (DTC) U2400:00 in the gateway module (GWM) and advanced driver assistance system (ADAS) modules with no other DTCs present. This may be due to an expired BlueCruise/ActiveGlide map file in the GWM and/or the customer's BlueCruise/ActiveGlide map subscription being expired. To correct the condition, follow the Service Procedure to update the GWM.
