Well, I've gone as far as I can go with Ford Financial Assistance. They maxed out their offer at $4500 credit (on a roughly $9000 bill). My dealer has been great during the entire process, trying to support my case as much as they could. They didn't rush me at all with their loaner to make a decision and start the work until I was ready. They also pre-ordered the transmission to ensure it arrived and was ready to go as soon as I gave them the go-ahead.
I've already called my friends that also have 10R80 transmissions to give them a heads up so they don't end up in the same spot as me.
Ultimately, I'm very dissatisfied with the way Ford has handled this claim. I was quite clear on multiple calls with FFA that even if I do accept their offer it does not reflect that I am satisfied with the outcome. This will be my last Ford and will certainly look elsewhere when the time comes. This is my 5th Ford vehicle that I've owned, and it will be my last.
My only hope now is that the various lawsuits that are out there will make their way through the court, and I can jump on to reclaim the rest of my repair fee. It's so sad to see a brand like Ford not stand behind a loyal customer with such an obvious design flaw in their vehicle.
Godspeed boys if you are having the same issues and are looking for Ford to offset your repair outside of warranty.
My advice? Your options are:
1) Sell the vehicle before the issues emerge
2) Buy an extended warranty and hope the issues emerges during the term.
3) On ANY sign that the transmission is less than perfect while it's under warranty, make sure your dealer FULLY documents the concern.
4) Even if no engine codes emerge, but you feel something doesn't "feel right", consider paying for the 2-hr transmission diagnostic evaluation to officially document your issue while the vehicle is in warranty.
Good luck!
