TSB 23-2250 - 2018-2023 Expedition/Navigator + Other Models - 10R80 Auto Trans + Others - Harsh/Delayed Engagement And/Or Harsh/Delayed Shift

[theblackpearl]

So do the rough shifts from this eventually kill the transmission ? Or just make for some rough driving ?
?

 

[The Yeti]

Keep trying with Ford and let us how it goes.

A transmission from Ford was around $3500 couple of month ago (haven’t checked lately). I assume labor will be $1500 at independent transmission shops.

if you are around Chicago, go to BSG Automotive. The owner is a very popular YouTuber and will take good care if you.

Thanks for the tip. I am in Chicago, but the vehicle is currently at the dealer. Figured that was my best shot for support with Ford. They are quoting $5400 for trans (w/o core credit). Believe that is for a new trans... NOT a rebuilt one.

Current status is Ford Financial is up to 60% support of the total bill. My service advisor is still reviewing my historical record for previous claims of awkward shifts while under warranty.

 

[The Yeti]

Well, I've gone as far as I can go with Ford Financial Assistance. They maxed out their offer at $4500 credit (on a roughly $9000 bill). My dealer has been great during the entire process, trying to support my case as much as they could. They didn't rush me at all with their loaner to make a decision and start the work until I was ready. They also pre-ordered the transmission to ensure it arrived and was ready to go as soon as I gave them the go-ahead.

I've already called my friends that also have 10R80 transmissions to give them a heads up so they don't end up in the same spot as me.

Ultimately, I'm very dissatisfied with the way Ford has handled this claim. I was quite clear on multiple calls with FFA that even if I do accept their offer it does not reflect that I am satisfied with the outcome. This will be my last Ford and will certainly look elsewhere when the time comes. This is my 5th Ford vehicle that I've owned, and it will be my last.

My only hope now is that the various lawsuits that are out there will make their way through the court, and I can jump on to reclaim the rest of my repair fee. It's so sad to see a brand like Ford not stand behind a loyal customer with such an obvious design flaw in their vehicle.

Godspeed boys if you are having the same issues and are looking for Ford to offset your repair outside of warranty.

My advice? Your options are:
1) Sell the vehicle before the issues emerge
2) Buy an extended warranty and hope the issues emerges during the term.
3) On ANY sign that the transmission is less than perfect while it's under warranty, make sure your dealer FULLY documents the concern.
4) Even if no engine codes emerge, but you feel something doesn't "feel right", consider paying for the 2-hr transmission diagnostic evaluation to officially document your issue while the vehicle is in warranty.

Good luck!

 

[omandave]

Newish lurker, and I think this is my 2nd or 3rd post...
Our 2019 expedition limited is getting a new transmission... We bought it used at 115k miles. We included a 4year extended warranty, 3rd party because we bought it at a Chevy dealership. Warranty covers all but the $200 deductible. New transmission, at a local transmission shop is $8000. That is in the Puget Sound, in Washington State.
Total time without vehicle is estimated at 2full weeks. (Took it in on Monday this week, new transmission is due to shop this Monday, completion should be Friday, week from today.)

I used to scoff at extended warranties... Now I'm grateful. This one item paid for the warranty and I get a 2year unlimited mileage warranty on the new transmission plus the remaining 3 years of extended warranty coverage for the remainder of the contract.
I plan to add an auxiliary transmission cooler to help protect this new transmission.

This forum has been such a godsend for info and updates.

Thank you for keeping me informed.
Cheers

 

[The Yeti]

Well, I've gone as far as I can go with Ford Financial Assistance. They maxed out their offer at $4500 credit (on a roughly $9000 bill). My dealer has been great during the entire process, trying to support my case as much as they could. They didn't rush me at all with their loaner to make a decision and start the work until I was ready. They also pre-ordered the transmission to ensure it arrived and was ready to go as soon as I gave them the go-ahead.

I've already called my friends that also have 10R80 transmissions to give them a heads up so they don't end up in the same spot as me.

Ultimately, I'm very dissatisfied with the way Ford has handled this claim. I was quite clear on multiple calls with FFA that even if I do accept their offer it does not reflect that I am satisfied with the outcome. This will be my last Ford and will certainly look elsewhere when the time comes. This is my 5th Ford vehicle that I've owned, and it will be my last.

My only hope now is that the various lawsuits that are out there will make their way through the court, and I can jump on to reclaim the rest of my repair fee. It's so sad to see a brand like Ford not stand behind a loyal customer with such an obvious design flaw in their vehicle.

Godspeed boys if you are having the same issues and are looking for Ford to offset your repair outside of warranty.

My advice? Your options are:
1) Sell the vehicle before the issues emerge
2) Buy an extended warranty and hope the issues emerges during the term.
3) On ANY sign that the transmission is less than perfect while it's under warranty, make sure your dealer FULLY documents the concern.
4) Even if no engine codes emerge, but you feel something doesn't "feel right", consider paying for the 2-hr transmission diagnostic evaluation to officially document your issue while the vehicle is in warranty.

Good luck!

One final update. Ford Financial Assistance called me back and offered me a complimentary 3yr / 36K mile PremiumCARE plan. This should cover 1000 items on the vehicle (not just trans) for the next several years. Each claim is a $100 deductible. This helps provide some assurance if more unexpected issues occur.

 

[baller32]

2018 with 120,000 miles and the past couple of trips my transmission started acting weird only when we turned corners and going from 3rd to about 5th gear, would go into like a neutral then catch. Last night it started acting that way at pretty much all stop lights, had to baby it along, once it got through to 5th gear she was fine all the way up to 10th gear. No warning lights came on during this. I am fearing the worse. Purchased this vehicle in September with 115,000.....
Guess I am taking it to the shop to see what the heck is going on. Please tell me I won't have to dump $8K into it.......

 

[JimmyM]

There's 2 reasons I got the 7yr PremiumCare plan when I bought my 23. #1 All of the electronics in this thing. #2 Transmission issues.

 

[omandave]

Newish lurker, and I think this is my 2nd or 3rd post...
Our 2019 expedition limited is getting a new transmission... We bought it used at 115k miles. We included a 4year extended warranty, 3rd party because we bought it at a Chevy dealership. Warranty covers all but the $200 deductible. New transmission, at a local transmission shop is $8000. That is in the Puget Sound, in Washington State.
Total time without vehicle is estimated at 2full weeks. (Took it in on Monday this week, new transmission is due to shop this Monday, completion should be Friday, week from today.)

I used to scoff at extended warranties... Now I'm grateful. This one item paid for the warranty and I get a 2year unlimited mileage warranty on the new transmission plus the remaining 3 years of extended warranty coverage for the remainder of the contract.
I plan to add an auxiliary transmission cooler to help protect this new transmission.

This forum has been such a godsend for info and updates.

Thank you for keeping me informed.
Cheers

I got my 2019 back on Monday, 2/6/2024. the new transmission seems to shift like butter... smooth... transmission assy installed is a JL3Z-7000-N, includes a 2 year unlimited mileage FORD warranty... My extended warranty lasts longer than this new transmission warranty. fingers crossed that the updated software and updated CDF hardware will work together to solve the issue.

I still have "grand plans" to install the F150 Raptor's Auxiliary Transmission cooler setup... just to give the transmission soom actual heat transfer versus depending on only the existing Coolant heat ex-changer device...

Cheers all! and wish us luck with the updated hardware/software. We are heading to Boise for the weekend, so if anything goes weird... I will report back.

 

[baller32]

Update on my issue, got it to the dealer and they pulled the pan and it was full of metal so new transmission is needed. Kick in the shorts for sure, just what I needed to do is dump $7K into a 2018 vehicle that is overpriced as it is.

 

[Fastcar]

Update on my issue, got it to the dealer and they pulled the pan and it was full of metal so new transmission is needed. Kick in the shorts for sure, just what I needed to do is dump $7K into a 2018 vehicle that is overpriced as it is.

That is friggin' crazy! There is just too much crap with these ford products to the point that I'm thinking of getting rid of ours before it happens to us. Then there is the parts availability issue.
AARRRRRRGGGGGGGG!

 

[Hellwig]

Update on my issue, got it to the dealer and they pulled the pan and it was full of metal so new transmission is needed. Kick in the shorts for sure, just what I needed to do is dump $7K into a 2018 vehicle that is overpriced as it is.

How do you know the pan was full of metal? You were onsite, or they showed you a picture of it?

 

[baller32]

Over the phone, didn't see any pictures of it. Taking their word, good relationship with the dealership.

 

[jimg]

I recently had my transmission repair done at 67,000 due to internal 4th gear failure so had to pay $7500 as the vehicle was out of warranty. As it was out of warranty I did take it to a local transmission mechanic who was well recommended and at one time worked for Ford many years ago at a dealer. As mentioned above, he doesn't see that many Chevrolet's as he does Ford. The local transmission mechanic did do the updates to the transmission as opposed to what the Ford dealer would have done and that's just slip in a repaired core that who knows what problems waiting to happen

 

[baller32]

On the plus side I get a 3 year 100,000 mile warranty at the price of $7K!

 

[Benztech]

Dropping off my wife's 2018 tonight for the trans shifting hard and going into false neutral. No codes in the PCM or TCM but I'm hoping they actually do something (truck is under CPO warranty). I'll update when I hear back.

 

[FX4_SHEA]

I don't know if this is the right thread or not, but some of these comments sound familiar.

2019 Expedition FX4
52,000 miles
Build date 08/2019

Today I kicked down the accelerator to merge and it didn't go anywhere. I heard what sounded like popcorn popping? For a few seconds, I had no throttle. Some red message popped up on screen but I was too startled to remember what it said. After a few seconds, everything went back to normal.

No idea, but very concerned and don't know where to start!

 

[SyndicateZ]

I don't know if this is the right thread or not, but some of these comments sound familiar.

2019 Expedition FX4
52,000 miles
Build date 08/2019

Today I kicked down the accelerator to merge and it didn't go anywhere. I heard what sounded like popcorn popping? For a few seconds, I had no throttle. Some red message popped up on screen but I was too startled to remember what it said. After a few seconds, everything went back to normal.

No idea, but very concerned and don't know where to start!

If you have one of those expensive bi-directional vehicle scanners, hook one up and see if any codes are stored

 

[Benztech]

Got a call from the dealer today. They verified the shifting issues and said the trans needs to come out for inspection. We have to wait a week or two before we'll hear anything else- they only have one transmission tech and 13 jobs in front of ours. Out of curiosity I asked if they were all 10 speed transmissions and was told no.

 

[SyndicateZ]

Got a call from the dealer today. They verified the shifting issues and said the trans needs to come out for inspection. We have to wait a week or two before we'll hear anything else- they only have one transmission tech and 13 jobs in front of ours. Out of curiosity I asked if they were all 10 speed transmissions and was told no.

Not all....just 9 are 10 speeds haha

 

[HazBeen]

TSB 23-2250, posted on page 1 of this discussion, has been superceeded by TSB 24-2046, effective February 22, 2024, due to revisions to the Issue statement and the Service Procedure.


***This is a partial description of TSB 24-2046 -- Please see attached PDF file for full information***


TECHNICAL SERVICE BULLETIN 24-2046 - Effective February 22, 2024

10R60/10R80/10R80 MHT Automatic Transmission - Harsh/Delayed Engagement And/Or Harsh/Delayed Shift

This bulletin supersedes 23-2350. Reason for update: revised Issue statement and Service Procedure

Model:

Ford 2018-2021 Expedition	Transmission/Transaxle: 10R80
2017-2020 F-150	Transmission/Transaxle: 10R80
2018-2021 Mustang	Transmission/Transaxle: 10R80
2019-2023 Ranger	Transmission/Transaxle: 10R80
Lincoln 2018-2021 Navigator	Transmission/Transaxle: 10R80

Issue: Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang, 2019-2023 Ranger vehicles equipped with a 10R80 transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated MIL with DTC P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the PCM or TCM. This may be due to the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve. To correct the condition, follow the Service Procedure to identify and correct the condition.

Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:

• One of the following vehicles:
- 2017-2020 F-150
- 2018-2021 Expedition/Navigator/Mustang
- 2019-2023 Ranger

• Equipped with a 10R80 transmission
• At least one of the following conditions:
- DTC P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7
- Harsh engagement
- Delayed engagement
- Harsh shift
- Delayed shift