Thank you everyone for your reassurance and support that I'm not crazy. Unfortunately, after my husband talked to them again this morning, they said they will NOT replace the headliner, much to our chagrin. We did take pictures of everything this time so if they mess up again, we have total documentation. They are going to reupholster it again with the right fabric, but I still don't feel good about it AT ALL, as I shouldn't. I'm scared to death. I don't want them touching it. At this point, I would LOVE to hire an attorney and go to court, but I have 4 kids and I am just plain exhausted about the whole thing and don't feel like going to battle in court all the way up there. I'm probably stupid, and that is what they are banking on. They are taking advantage of me. I even talked to the service manager at Ford where I bought my Expy and he called the shop(I didn't ask him to, he was just disgusted because it's a disgusting situation and he knows me and likes me because I'm so nice) and told them they need to make it right. They just played stupid with him like they didn't know what he was talking about. I wish they would have just been reasonable and done the right thing. It was THEIR major screw up for crying out loud. It wasn't like I was just some picky broad nit picking about everything. THEY SCREWED UP BIG TIME. I have been extremely nice so far and not smeared their name, even though they deserve it for not doing the right thing and repeatedly lying to me. They flat out told me they were going to give me a new factory Ford headliner and didn't do it. Then when they told me that they had the seat ordered, I asked if the headliner was ordered as well and they said yes and it should come the same time as the seat cover. I thought that was strange since the headliner would come from Detroit and probably take over a week to get here vs. a few days. I go ahead and call the Ford Dealer where they ordered the seat cover from and find out they have NOT ordered the headliner. I was shocked and really upset. So I've been lied to numerous times. It was only when my husband talked to the owner that we find out that they aren't going to replace the headliner. At what point were they going to tell me? Never is my guess, unless we had pressed further. To add more insult to injury, they also tried to imply that the seat was probably already like that since they had "a meeting" and nobody fessed up to the burn mark. And they say they trust their guys. But then then they go ahead and say "But, we want to make it right for you." WTF? You're dang right you are going to make it right for me. You burned the hell out of my seat!! Of course no one is going to fess up to that F@*k up. I spent a lot of money on this vehicle and have been babying it like crazy. I always park out in BFE so no one will park next to me, and even though I have 4 kids, I won't let them eat or drink in the truck. It is in pristine condition. Like I said, I have been more than patient with them and calm through the whole thing. I would hope that because we have been so incredibly understanding and patient with them through all this BS, they would have been bending over backwards to make things right and try to protect their BBB rating. If they had just done the right thing in the first place and replaced the headliner, they could have avoided having to fix a burn mark on the seat(they claim it "could be" from a dome light when they dropped the headliner down), and spending money on 2x the fabric to reupholster twice, and rental cars, etc, and kept their integrity. I hope they know deep down how wrong they are taking advantage of us this way. We are really nice people. I don't know how they sleep at night. I feel like a hostage in this situation. I really don't want them touching my Expy again, but my husband dropped it off this afternoon for a 3rd time. I feel literally sick to my stomach. Lesson learned: NEVER, EVER, EVER let an aftermarket shop do ANYTHING on your vehicle. They will never respect it like you do. If it doesn't come factory installed next time, it's absolutely NOT going in my vehicle! I feel like an idiot. Everthing that I feared that could happen to my baby has happened and worse.