3 weeks and no headlights from tasca

[rayt]

I ordered a set of oem headlights for my expedition 2011 on jan 4th, they gave me 2 tracking numbers, but only one ever made it, the one that did make it had a broken clip. which they eventually gave me a rma for after quite a few many days. Today is jan 25th, 3 weeks after my initial order with tasca, and i haven't heard back from them since, can someone please look into this?

 

[GAINMOB]

i've never had any probs...g/l

 

[tascaparts]

Hey buddy, can you please give me your name so I can lookup your order and get this fixed for you right away. E-mail me at [email protected] and I will gladly help you get the parts you ordered.

thanks,
Tasca Parts

I ordered a set of oem headlights for my expedition 2011 on jan 4th, they gave me 2 tracking numbers, but only one ever made it, the one that did make it had a broken clip. which they eventually gave me a rma for after quite a few many days. Today is jan 25th, 3 weeks after my initial order with tasca, and i haven't heard back from them since, can someone please look into this?

 

[rayt]

emailed you a hour ago, hope to hear from you soon

 

[tascaparts]

Working on it right now actually. Will give you an update shortly. Im just having problems getting UPS to open but the IT Department is sending someone up to fix it. We will get this fixed today.

thanks,
Tasca Parts
www.tascaparts.com

emailed you a hour ago, hope to hear from you soon

 

[tascaparts]

The headlights will be here tomorrow morning and we are going to get them out to you the same day so you will get them on Monday.

Again, I apologize for the delay and if you have anymore questions, please feel free to e-mail me again.

thanks a bunch,

Joshua
Tasca Automotive Group
www.tascaparts.com

 

[tascaparts]

Headlights went out on Friday via UPS Next Day Air.

UPS Tracking numbers
1Z23848E0148811914
1Z23848E0148000700

thanks,
Josh
Tasca Automotive Group
www.tascaparts.com

The headlights will be here tomorrow morning and we are going to get them out to you the same day so you will get them on Monday.

Again, I apologize for the delay and if you have anymore questions, please feel free to e-mail me again.

thanks a bunch,

Joshua
Tasca Automotive Group
www.tascaparts.com

 

[GAINMOB]

anyone reading this post...please pm tascaparts instead of blowing up the spot for everyone to see...a lot of ppl go through them and have never/yet to have a prob...i'm just asking that everyone regardless of issue to be mindful and not get personal in the public viewing...not only for the vendors but for/to other members as well...send a pm or email them to talk over your differences...thx

 

[WHOISMOOTOO]

anyone reading this post...please pm tascaparts instead of blowing up the spot for everyone to see...a lot of ppl go through them and have never/yet to have a prob...i'm just asking that everyone regardless of issue to be mindful and not get personal in the public viewing...not only for the vendors but for/to other members as well...send a pm or email them to talk over your differences...thx

agree'd! I've had no issues with them but this thread could be a lil unmotivating for some

 

[rayt]

Hi i was waiting on emails for a while, Josh from tasca did eventually help me sort things out. I have already inquired on ordering more parts from Tasca, the last problem i had was not entirely their fault, but resolving it did take longer then expected.

 

[tascaparts]

Sorry about that Ray, I'm gonna reply to your most recent e-mail right now so expect that in the next few minutes.

thanks,
Tasca Parts
www.tascaparts.com

Hi i was waiting on emails for a while, Josh from tasca did eventually help me sort things out. I have already inquired on ordering more parts from Tasca, the last problem i had was not entirely their fault, but resolving it did take longer then expected.