See, consumer affairs and other agencies, have given the dealers and shops too much lattitude, and not make the shop responsible for a bad diagnostic. Why customer's put up with paying for a misdiagnosis and parts repair is beyond me. Can you imagine going to your doctor, he/she talks you into a surgery to fix your pain, then after the surgery, and healing time, they said sorry we didn't fix it. Please pay the hospital and me anyway. You'd be on the phone with your attorney before the first bandage change. Doctors have to be 95 percent right first time, why not mechanics. I've been lucky at shops that I ran, my techs we're good. But even as good as they were, I'd tell them, please get your diagnostic right the first time. I'd tell them, when I nailed down the coffin lid on a customer pay ticket, I don't want to pull the nails off, and reopen it! You lose all credibility with a customer when your wrong. It sometimes takes a little longer on diagnostic, but the end result is less comebacks.
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