Phone menu was there one day and gone the next.

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1970Maverick

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Has anyone experienced their phone menu disappearing?
I've been using bluetooth to use my phone for over 4 years but a few days ago I didn't hear the bluetooth tone when it connects. I tried turning the Expi off then on but still not working. I tried turning phone off and on again, still not working. So I tried to get to the phone menu so I could re-pair the phone and radio system but the menu selection for phone settings is gone. I've also disconnected the battery for 15 min and still no phone menu. Any ideas?
 

Boostedbus

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I’ve got the same issue. Mine is a 17 XLT without navigation. I called the sync help number in the owner’s manual and they tried to reset/relink it with me with no luck. Finally she told me to schedule an appointment with the dealer. I’m still under warranty but have a $100 deductible, so I’m waiting for my Ford mechanic friend to run some tests first. I’m thinking it’s a bad (APIM) accessory protocol interface module, which is located behind the screen. Check and see if your USB port still works in the console, mine is dead also.
 

Plati

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Is Bluetooth actually pairing?

Your problem may be different than what happened to me but I randomly couldn't pair my phone for a couple years. Drove me crazy. Even more than usual. It turns out that since I use 2 phones (an android & an iphone) the first one to pair would use up the connection and second one couldn't pair. I guess Bluetooth is one pair at a time, or something like that. Whatever it was ... if I turned off the second phone then the first one could connect. This was with a Bluetooth speaker not the Expy. I like having my Google Maps sound coming out a Bluetooth speaker so it's louder & can still use the radio. So confusing.
 
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1970Maverick

1970Maverick

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I’ve got the same issue. Mine is a 17 XLT without navigation. I called the sync help number in the owner’s manual and they tried to reset/relink it with me with no luck. Finally she told me to schedule an appointment with the dealer. I’m still under warranty but have a $100 deductible, so I’m waiting for my Ford mechanic friend to run some tests first. I’m thinking it’s a bad (APIM) accessory protocol interface module, which is located behind the screen. Check and see if your USB port still works in the console, mine is dead also.
I don't have a Navigation option either.
I did the same thing you did, called sync help and they told me the same as they told you.
I have tried the USB in center console with my flip phone and it WILL charge my phone but my wife plugged her iphone 6S into the USB and it doesn't work, it won't even charge her phone.
Let me know if your Ford mech friend finds anything.
 

Boostedbus

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I don't have a Navigation option either.
I did the same thing you did, called sync help and they told me the same as they told you.
I have tried the USB in center console with my flip phone and it WILL charge my phone but my wife plugged her iphone 6S into the USB and it doesn't work, it won't even charge her phone.
Let me know if your Ford mech friend finds anything.
Sure thing, gonna try and get him to check it out one night this coming week.
 
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1970Maverick

1970Maverick

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Hey Boostedbus,
Did your Ford mech get a chance to check the APIM yet?
I checked all my fuses and they were good , then I disconnected the battery(-) terminal for 15 minutes but still no phone menu.
 

jkayca

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You should be able to pair more than one phone at a time. Both my Android phone and my wife's iPhone are currently paired and work almost flawlessly.

It should be said though that Bluetooth is very fickle. Vendors don't always implement the protocol properly and the protocol itself is broken.

If you are having problems I recommend deleting all phones from the car and also tell the phones to forget the car. Then try repairing.

HTH
 
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1970Maverick

1970Maverick

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You should be able to pair more than one phone at a time. Both my Android phone and my wife's iPhone are currently paired and work almost flawlessly.

It should be said though that Bluetooth is very fickle. Vendors don't always implement the protocol properly and the protocol itself is broken.

If you are having problems I recommend deleting all phones from the car and also tell the phones to forget the car. Then try repairing.

HTH
Please re-read the rest of the posts, your solution does not apply to my problem.
 

Boostedbus

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Hey Boostedbus,
Did your Ford mech get a chance to check the APIM yet?
I checked all my fuses and they were good , then I disconnected the battery(-) terminal for 15 minutes but still no phone menu.
No not yet. My bud has been in the process of building a mechanic shop at his home so he can retire from his day job and start working from home along with his youngest son. I know he’s been busy with the build so I haven’t bugged him. I told him no hurry on the testing. I will check in with him after this holiday weekend and see how his shop is coming along. He was waiting on electric last I’ve talked to him. Sorry for the delay on info but I will post something as soon as I know something.
 

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