Phone menu was there one day and gone the next.

[1970Maverick]

Has anyone experienced their phone menu disappearing?
I've been using bluetooth to use my phone for over 4 years but a few days ago I didn't hear the bluetooth tone when it connects. I tried turning the Expi off then on but still not working. I tried turning phone off and on again, still not working. So I tried to get to the phone menu so I could re-pair the phone and radio system but the menu selection for phone settings is gone. I've also disconnected the battery for 15 min and still no phone menu. Any ideas?

 

[Boostedbus]

I’ve got the same issue. Mine is a 17 XLT without navigation. I called the sync help number in the owner’s manual and they tried to reset/relink it with me with no luck. Finally she told me to schedule an appointment with the dealer. I’m still under warranty but have a $100 deductible, so I’m waiting for my Ford mechanic friend to run some tests first. I’m thinking it’s a bad (APIM) accessory protocol interface module, which is located behind the screen. Check and see if your USB port still works in the console, mine is dead also.

 

[Plati]

Is Bluetooth actually pairing?

Your problem may be different than what happened to me but I randomly couldn't pair my phone for a couple years. Drove me crazy. Even more than usual. It turns out that since I use 2 phones (an android & an iphone) the first one to pair would use up the connection and second one couldn't pair. I guess Bluetooth is one pair at a time, or something like that. Whatever it was ... if I turned off the second phone then the first one could connect. This was with a Bluetooth speaker not the Expy. I like having my Google Maps sound coming out a Bluetooth speaker so it's louder & can still use the radio. So confusing.

 

[1970Maverick]

I’ve got the same issue. Mine is a 17 XLT without navigation. I called the sync help number in the owner’s manual and they tried to reset/relink it with me with no luck. Finally she told me to schedule an appointment with the dealer. I’m still under warranty but have a $100 deductible, so I’m waiting for my Ford mechanic friend to run some tests first. I’m thinking it’s a bad (APIM) accessory protocol interface module, which is located behind the screen. Check and see if your USB port still works in the console, mine is dead also.

I don't have a Navigation option either.
I did the same thing you did, called sync help and they told me the same as they told you.
I have tried the USB in center console with my flip phone and it WILL charge my phone but my wife plugged her iphone 6S into the USB and it doesn't work, it won't even charge her phone.
Let me know if your Ford mech friend finds anything.

 

[Boostedbus]

I don't have a Navigation option either.
I did the same thing you did, called sync help and they told me the same as they told you.
I have tried the USB in center console with my flip phone and it WILL charge my phone but my wife plugged her iphone 6S into the USB and it doesn't work, it won't even charge her phone.
Let me know if your Ford mech friend finds anything.

Sure thing, gonna try and get him to check it out one night this coming week.

 

[1970Maverick]

Hey Boostedbus,
Did your Ford mech get a chance to check the APIM yet?
I checked all my fuses and they were good , then I disconnected the battery(-) terminal for 15 minutes but still no phone menu.

 

[jkayca]

You should be able to pair more than one phone at a time. Both my Android phone and my wife's iPhone are currently paired and work almost flawlessly.

It should be said though that Bluetooth is very fickle. Vendors don't always implement the protocol properly and the protocol itself is broken.

If you are having problems I recommend deleting all phones from the car and also tell the phones to forget the car. Then try repairing.

HTH

 

[1970Maverick]

You should be able to pair more than one phone at a time. Both my Android phone and my wife's iPhone are currently paired and work almost flawlessly.

It should be said though that Bluetooth is very fickle. Vendors don't always implement the protocol properly and the protocol itself is broken.

If you are having problems I recommend deleting all phones from the car and also tell the phones to forget the car. Then try repairing.

HTH

Please re-read the rest of the posts, your solution does not apply to my problem.

 

[Boostedbus]

Hey Boostedbus,
Did your Ford mech get a chance to check the APIM yet?
I checked all my fuses and they were good , then I disconnected the battery(-) terminal for 15 minutes but still no phone menu.

No not yet. My bud has been in the process of building a mechanic shop at his home so he can retire from his day job and start working from home along with his youngest son. I know he’s been busy with the build so I haven’t bugged him. I told him no hurry on the testing. I will check in with him after this holiday weekend and see how his shop is coming along. He was waiting on electric last I’ve talked to him. Sorry for the delay on info but I will post something as soon as I know something.

 

[jkayca]

Please re-read the rest of the posts, your solution does not apply to my problem.

Ack! Sorry about that. My bad. Still sound advice for those having bt issues ...

 

[1970Maverick]

No not yet. My bud has been in the process of building a mechanic shop at his home so he can retire from his day job and start working from home along with his youngest son. I know he’s been busy with the build so I haven’t bugged him. I told him no hurry on the testing. I will check in with him after this holiday weekend and see how his shop is coming along. He was waiting on electric last I’ve talked to him. Sorry for the delay on info but I will post something as soon as I know something.

No worries, please keep me in the loop.

 

[Boostedbus]

No worries, please keep me in the loop.

I talked to my bud this morning and as of now he’s gonna look at my Expy on Monday evening. He’s on vacation this week and his scanning tools are at his work. Hopefully I’ll be able to report an easy fix rather than taking it to the dealership.

 

[Langer]

Wrong thread.

 

[Boostedbus]

No worries, please keep me in the loop.

Okay the bad news is I’ve gotta take it to the dealership. He linked to it and it showed it had 12V to the APIM but it couldn’t communicate. The APIM must be bad. I’ll post results when I get it back from the dealer. We tried.

 

[1970Maverick]

Okay the bad news is I’ve gotta take it to the dealership. He linked to it and it showed it had 12V to the APIM but it couldn’t communicate. The APIM must be bad. I’ll post results when I get it back from the dealer. We tried.

Thanks for the update. I bought my EXPY new because I didn't want a lot of electronics and I just wanted to use the hands free for my phone. Depending on how much the repair/replacement will cost I may just get a separate bluetooth phone speaker. Still curious about what your dealer says it will cost P+L.

 

[Boostedbus]

Thanks for the update. I bought my EXPY new because I didn't want a lot of electronics and I just wanted to use the hands free for my phone. Depending on how much the repair/replacement will cost I may just get a separate bluetooth phone speaker. Still curious about what your dealer says it will cost P+L.

I’m dropping it off Monday morning so I’ll let you know. It should only cost me my $100.00 deductible but I’ll take a picture of the invoice and post it. Yeah I bought mine new also with the same mindset about less electronics the better, and here we are.

 

[1970Maverick]

I’m dropping it off Monday morning so I’ll let you know. It should only cost me my $100.00 deductible but I’ll take a picture of the invoice and post it. Yeah I bought mine new also with the same mindset about less electronics the better, and here we are.

Do you know where the APIM is located and how to disassemble the piece parts to get to it?

 

[Boostedbus]

Do you know where the APIM is located and how to disassemble the piece parts to get to it?

I’m pretty sure it’s located behind the camera screen.

 

[Boostedbus]

Well my update on today’s service goes as follows….. I waited patiently in a long line for my dealer to open the doors at 7:00 am. I evidently wasn’t the only one who had been given a 7:00 am appointment. I had also explained in detail to the person who scheduled my appointment what the symptoms and problems were. When the service writer’s finally arrived at work (LATE), they started a line in the service lane where I patiently waited on foot. When I finally got waited on the service writer had asked me what was wrong with my Expedition. I had told the problems once again even though it was already supposedly written down on the appointment paperwork when I had called in last week. I was then told that diagnostics was a week out before they could look at and diagnose it. Okay now this is where the steam starts to roll out of my f***ing ears! I ask what the f*** am I doing with an appointment for today then??? She says well the people that schedule the appointments don’t know that it needs diagnosis. I then ask why the **** did she have me explain in detail what the f*** is wrong with it and why wouldn’t they know that something like this would need a diagnosis? She had no answer and asked if I was going to leave it. I said for “For a Week?” F*** NO!! So I then told her to move the other vehicles out of my way in the lane and let me out of there! UFR! I have officially decided that I am totally done with Koons Ford of Baltimore. I unfortunately bought the Expy from them back in 2017. Back then I still had some connections with people I knew that worked there but not anymore. So I wound up reaching out to another friend of mine who works at Apple Ford and he is going to try and personally fix it himself next week even though he is normally strictly their diesel mechanic. I clued him in on my buddy Johnny and I running tests on it (my Apple Ford friend used to be the service manager at Koons when Johnny worked there as a mechanic) so he already suspects a bad APIM. So I’ve now got an 8:00 am appointment next Monday at Apple Ford. I’ll keep you posted on the outcome. I feel better now that I vented off some of the steam and now knowing I’ll be taken care of by a reliable person. I should’ve scheduled with them in the first place! Koons must only have one Mechanic that can diagnose and he’s probably on vacation! What a joke!

 

[1970Maverick]

Well my update on today’s service goes as follows….. I waited patiently in a long line for my dealer to open the doors at 7:00 am. I evidently wasn’t the only one who had been given a 7:00 am appointment. I had also explained in detail to the person who scheduled my appointment what the symptoms and problems were. When the service writer’s finally arrived at work (LATE), they started a line in the service lane where I patiently waited on foot. When I finally got waited on the service writer had asked me what was wrong with my Expedition. I had told the problems once again even though it was already supposedly written down on the appointment paperwork when I had called in last week. I was then told that diagnostics was a week out before they could look at and diagnose it. Okay now this is where the steam starts to roll out of my f***ing ears! I ask what the f*** am I doing with an appointment for today then??? She says well the people that schedule the appointments don’t know that it needs diagnosis. I then ask why the **** did she have me explain in detail what the f*** is wrong with it and why wouldn’t they know that something like this would need a diagnosis? She had no answer and asked if I was going to leave it. I said for “For a Week?” F*** NO!! So I then told her to move the other vehicles out of my way in the lane and let me out of there! UFR! I have officially decided that I am totally done with Koons Ford of Baltimore. I unfortunately bought the Expy from them back in 2017. Back then I still had some connections with people I knew that worked there but not anymore. So I wound up reaching out to another friend of mine who works at Apple Ford and he is going to try and personally fix it himself next week even though he is normally strictly their diesel mechanic. I clued him in on my buddy Johnny and I running tests on it (my Apple Ford friend used to be the service manager at Koons when Johnny worked there as a mechanic) so he already suspects a bad APIM. So I’ve now got an 8:00 am appointment next Monday at Apple Ford. I’ll keep you posted on the outcome. I feel better now that I vented off some of the steam and now knowing I’ll be taken care of by a reliable person. I should’ve scheduled with them in the first place! Koons must only have one Mechanic that can diagnose and he’s probably on vacation! What a joke!

WOW sorry you had to go through all that. My original dealer's service dept is as bad and I switched to a different one. Original service dept took 5 1/2 hours to change oil and rotate tires because they used the wrong oil and only rotated 3 tires(I knew because I have them numbered and wrote their positions before I handed the keys to them). Fortunately for me in Orlando there are 6-7 Ford dealers within 30 minutes.