Well my update on today’s service goes as follows….. I waited patiently in a long line for my dealer to open the doors at 7:00 am. I evidently wasn’t the only one who had been given a 7:00 am appointment. I had also explained in detail to the person who scheduled my appointment what the symptoms and problems were. When the service writer’s finally arrived at work (LATE), they started a line in the service lane where I patiently waited on foot. When I finally got waited on the service writer had asked me what was wrong with my Expedition. I had told the problems once again even though it was already supposedly written down on the appointment paperwork when I had called in last week. I was then told that diagnostics was a week out before they could look at and diagnose it. Okay now this is where the steam starts to roll out of my f***ing ears! I ask what the f*** am I doing with an appointment for today then??? She says well the people that schedule the appointments don’t know that it needs diagnosis. I then ask why the **** did she have me explain in detail what the f*** is wrong with it and why wouldn’t they know that something like this would need a diagnosis? She had no answer and asked if I was going to leave it. I said for “For a Week?” F*** NO!! So I then told her to move the other vehicles out of my way in the lane and let me out of there! UFR! I have officially decided that I am totally done with Koons Ford of Baltimore. I unfortunately bought the Expy from them back in 2017. Back then I still had some connections with people I knew that worked there but not anymore. So I wound up reaching out to another friend of mine who works at Apple Ford and he is going to try and personally fix it himself next week even though he is normally strictly their diesel mechanic. I clued him in on my buddy Johnny and I running tests on it (my Apple Ford friend used to be the service manager at Koons when Johnny worked there as a mechanic) so he already suspects a bad APIM. So I’ve now got an 8:00 am appointment next Monday at Apple Ford. I’ll keep you posted on the outcome. I feel better now that I vented off some of the steam and now knowing I’ll be taken care of by a reliable person. I should’ve scheduled with them in the first place! Koons must only have one Mechanic that can diagnose and he’s probably on vacation! What a joke!