2019 CDF Drum replacement…didn’t fix issue

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okiman

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Just picked up a 2019 expedition Max platinum with 59k and still under warranty. Took it in the get inspected for an extended warranty and was told my shifting issues were due to needing a new CDF drum. Dealership had it replaced and back to me in a week.

The issue is that I still get rough shifting between 4&5 and sometimes 5&6. Have folks had continued issues with shifting after CDF drum replacement? Dealer told me that it takes 500 miles for the system to calibrate and get back to normal. Doesn’t seem right to me…

Was hoping the CdF drum replacement was going to resolve things. Is there a “next step” that needs to be taken?

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bmpcamry09

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Your dealer isn’t lying.

Are you on stock calibration? Stock calibration rarely shifts from 4-5 rather it’s usually 3-5. This shift often feels weird in any 10r80. Some of the sensation your describing is likely because of when Ford engages the torque converter clutch.

It does take a few hundred miles for the PCM adaptive to relearn the clutch apply pressures to meet the requested slip times and shift times of the transmission itself. That’s what the whole adaptive thing everyone complains about actually does. Give it time. It’s got some relearning to do because access to the CDF drum requires removal of the CDF clutches so everything got moved around.

If after a couple tanks of fuel it’s still shifting weird, get a tune from Gearhead, MPT, or ZFG and you’ll never hate your shifting again. All 3 companies can do a tow or trans only tune if you have concerns about the added power, which you shouldn’t.
 

SyndicateZ

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If after a couple tanks of fuel it’s still shifting weird, get a tune from Gearhead, MPT, or ZFG and you’ll never hate your shifting again. All 3 companies can do a tow or trans only tune if you have concerns about the added power, which you shouldn’t.
Wouldnt this void warranties?
 

bmpcamry09

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Wouldnt this void warranties?
No. That’s a myth. I used to be a service manager so I’m pretty well versed in how warranty claims work. Unless your aftermarket warranty specifically prohibits tuning, you won’t void anything. The Magneson Moss Act protects you. But even so, you can return to stock before service. They have to prove your tune caused the issue. Which they won’t. This has been discussed on every single automotive forum on the planet. If your running a quality tune from a reputable source, your not going to have an issue anyways.
 

GlennSullivan

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No. That’s a myth. I used to be a service manager so I’m pretty well versed in how warranty claims work. Unless your aftermarket warranty specifically prohibits tuning, you won’t void anything. The Magneson Moss Act protects you. But even so, you can return to stock before service. They have to prove your tune caused the issue. Which they won’t. This has been discussed on every single automotive forum on the planet. If your running a quality tune from a reputable source, your not going to have an issue anyways.
Sorry, but I disagree with the above. Years ago this was the case and if you returned your vehicle to the stock factory tune before taking it in for service there was no issue. I know for a fact that today both GM and Ford can tell if the ECU has been flashed, when it was flashed (the last 3 or 4 times) and if it was a factory equipment that did it or other equipment (look up CRC check). If the there were modifications to the ECU and there is an engine failure, the OEM will deny the warranty repair on the engine. Same with transmission or any other component that was modified either physically or electronically.
 

99WhiteC5Coupe

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Some people like to say the dealers “have” to honor a warranty even though the engine and/or transmission has been altered with a “tune”.

If a dealer tells you you have altered your vehicle and they are denying warranty coverage, that information goes into their nationwide computer system (for all other dealers to see).

The dealer does not have to prove anything to you. They simply deny the coverage, tell you, and note the reason in their computer system.

It is then up to the consumer to hire an attorney and sue the manufacturer to honor their warranty. Good luck with that.
 

bmpcamry09

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Sorry, but I disagree with the above. Years ago this was the case and if you returned your vehicle to the stock factory tune before taking it in for service there was no issue. I know for a fact that today both GM and Ford can tell if the ECU has been flashed, when it was flashed (the last 3 or 4 times) and if it was a factory equipment that did it or other equipment (look up CRC check). If the there were modifications to the ECU and there is an engine failure, the OEM will deny the warranty repair on the engine. Same with transmission or any other component that was modified either physically or electronically.

I see your point, and if that’s been your experience with your local dealers then that sucks man! But I don’t completely agree that a tune will void a warranty just because the dealer puts in the system it’s modified.

Using your engine failure example. Yes, if you throw a rod out the block running a high power tune, they have a strong case for denial. (BTW to throw a rod out the side of a gen 2 ecoboost you’d probably have to be pushing north or 550 WHP before that became a concern, Which requires a e30 tune at a minimum)

But anyways. Lets say your cam phasers fail while your tuned. There is plenty of documented issues on stock vehicles. Tuning would not cause cam phaser failure. This is a warranty claim that would not be denied because of tuning.

My repsonse to the OP about getting a tune was suggesting a transmission only tune or a moderate pump gas tune. Neither of which are going to give him warranty issues if he has a good dealer. If he is looking for drivability improvement, nothing will make a bigger difference than a good tune. But to the OP, if your going to buy an extended warranty or aftermarket warranty, read up on the requirements to maintain said warranty.

For what it’s worth, been taking tuned vehicles in for warranty work for years and never had an issue. Everything from misfires to turbo issues to transmission concerns on both fords and rams. All of which were tuned. It comes down to the relationship with your dealer in my experience. I live in a rural area where lots of vehicles are modified to some extent so maybe the dealers around here just cater better.

.
 
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99WhiteC5Coupe

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Ford’s CEO has stated his top priority is improving quality and reducing warranty costs - which were $1.9 billion in 2023.

Although I have no insider proof, I have very little doubt that Ford has instructed its dealers to strictly administer their vehicle warranties and to place a warranty block on vehicles that have been modified (such as engine and transmission tunes) that experience problems with the assemblies.
 

Dice Roll

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I had trouble getting them to even acknowledge the running board wasn’t working properly. I believe dealers are docked for “too many warranty claims” and have an incentive to turn people away. The damn running board ****** up again as I left the dealer, who said they “couldnt duplicate” the issue that I had happen probably five times any given day.

I want no part of going in with a tune for any drivetrain problem until my ford extended warranty is history.
 

GlennSullivan

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I see your point, and if that’s been your experience with your local dealers then that sucks man! But I don’t completely agree that a tune will void a warranty just because the dealer puts in the system it’s modified.

Using your engine failure example. Yes, if you throw a rod out the block running a high power tune, they have a strong case for denial. (BTW to throw a rod out the side of a gen 2 ecoboost you’d probably have to be pushing north or 550 WHP before that became a concern, Which requires a e30 tune at a minimum)

But anyways. Lets say your cam phasers fail while your tuned. There is plenty of documented issues on stock vehicles. Tuning would not cause cam phaser failure. This is a warranty claim that would not be denied because of tuning.

My repsonse to the OP about getting a tune was suggesting a transmission only tune or a moderate pump gas tune. Neither of which are going to give him warranty issues if he has a good dealer. If he is looking for drivability improvement, nothing will make a bigger difference than a good tune. But to the OP, if your going to buy an extended warranty or aftermarket warranty, read up on the requirements to maintain said warranty.

For what it’s worth, been taking tuned vehicles in for warranty work for years and never had an issue. Everything from misfires to turbo issues to transmission concerns on both fords and rams. All of which were tuned. It comes down to the relationship with your dealer in my experience. I live in a rural area where lots of vehicles are modified to some extent so maybe the dealers around here just
I have had / and in some cases still have good relationships with service writers and managers at some of the dealerships I use. However, over the last 5 years the rules by which dealers are mandated to operate and be reimbursed by OEMs have changed substantially. Where it used to be the service managers decision on many warranty things, now all warranty repairs must be pre approved by the OEM in advance prior to the repair beginning. Any deviation will result in the claim by the dealer automatically being rejected and the dealer not paid for the work and / or parts. I know for a fact that dealers must upload the vehicles current engine and chassis control module logs and status, which of course tell many things.

In this case, tuning of the transmission controls, if documented by the data upload, would cause the warranty for this repair to be denied. I would also like to point out, it would NOT void the warranty on the entire vehicle, just deny this and possibly future trans warranty repairs. Similarly, there would not need to be a rod hanging out of the side of the block for engine work warranty work to be denied. If a turbo or a head gasket were to fail and if tuning was documented, even if the vehicle was not running the tune at the time of failure, then those repairs would also be denied.

A recent example of how far OEMs are going: Over on Corvette forum, the new Z06 cars are also having a fair amount of transmission issues. There is a well documented case of an owner having trans issues. He took the car in around 4000 miles for repairs during which the fluid was changed as part of the work. The car started having issues again around 8000 and GM denied the trans replacement because the owner missed a 7000mi fluid change interval requirement. The owners position was he thought since it was changed at 4000, he didn't think he needed to change it again at 7000 and the GM app that tells him of all required service, did not remind him, which, in theory it should have.

In this case. the owner already had documented trans issues, there were / are already numerous other documented trans issues with other C8 vehicles, GM and the Dealer had already done repairs on this vehicle's transmission and GM had added a 7000mi trans fluid change to attempt to counteract some of the problems they were having (ever heard of a 7000 mile trans fluid change requirement on any vehicle?)

Yet GM uses this small / inconsequential thing to deny a $20,000 trans replacement. He will now need to hire a lawyer and spend $$$$ or just pay $20,000 for a new trans which he is clearly entitled to, on a new $130,000 vehicle under full factory warranty.

This, among other things, are why I removed my name from the C8 Z06 waiting list.
 
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okiman

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Thanks for the reply’s. Considering I picked up the extended warranty to cover future issues, I am likely going to hold off on an aftermarket tune.

not sure about calibration. I found out that last year (before I purchased) that the cam phasers were replace and not the CdF drum. I’ll give it some time and see if it improves.

If it doesn’t improve, should I be pushing for a rebuild, a new transmission, or some other repair?
 

bmpcamry09

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Make sure you have the latest updates. Push for them to run through the latest TsB for 10r80 shifting problems. They will first reset the adaptive learning and have you drive it. Next up they will service the valve body. If those things check out they will pull the trans and check the CDF drum.
 

GlennSullivan

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Also try and get an OASIS report from the dealer on your vehicle. It will provide a host of information on what was previously done to the vehicle.

Oh and by the way, it is much easier for aftermarket warranty work to be denied (even if it is a Ford ESP) than it is for the OEM / Dealer to deny work under the primary 3/36 5/60 warranty. With the primary, you generally have a lemon law to fall back on (if under 18mo and 18K) whereas with aftermarket, you don't have that protection and the OEM knows that.
 
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20Expy

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I’ll give it some time and see if it improves.
Is it getting any better? My 2020 Max Plat too, had the software reprogram done and for the first 100-200 km, the shifts were buttery smooth and insanely quick. Now at 1000 km later, it's clunking back to before the reprogram and getting worse by the day. Idk what's up man!

Is it right that you had the CDF drum replaced with the newer versions? It would be really disappointing to still have those rough shifts after you went through all the TSB steps to have the CDF drum replaced.

Plz keep us updated!
 

aziz

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Hi any update
Beacuse the dealer overhaul my expedtion Transmission with new cdf drum but still there is knock in speed 40 to 60 km in 5 to 6 gear they told me wait for 1000km drive to let the Transmission learn. Im in 700km now but still its better but not smooth.
should i do software update or not
One thing also i found Transmission temp is better 85 to 96 than before 95 to 110
 
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